Grosvenor Orthopaedic Partners Reviews 

474
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a truly great experience with this company and its medical services. Customers frequently praise the medical staff for their exceptional professional skills, thorough explanations, and genuinely comforting bedside manner throughout the entire surgical procedure. People also highlight the remarkably smooth service, quick appointment setups, efficient overall coordination from start to finish, and complete confidence in successful treatment outcomes. However, some customers also noted frustrating issues with administrative services and poor communication during their recovery periods. A few reviewers felt that appointment scheduling, desk staff support, and follow-up care fell well short of expectations and required chasing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional care, professionalism, and clear... See more

Service

Customers report extremely positive experiences with the medical service, praising the professional care and... See more

User experience

Consumers find user experience to be exceptionally positive, praising the quick, smooth, and well-organised... See more

Customer service

Users describe positive interactions with customer_service, noting that professionals are approachable,... See more

Product

People report overwhelmingly positive experiences with the product and treatments. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more

Rated 5 out of 5 stars

Mr Luke Jones. Mr Jones dealt with me after I tore my quad tendon which required surgery to repair. I would be extremely happy to recommend him and the rest of the team to anyone having leg surger... See more

Rated 5 out of 5 stars

Mr. Hislop was very professional throughout. He was extremely thorough whilst explaining my condition and the pros and cons of operating on my hip as well as helping me to remain calm before the oper... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

474 reviews

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No recent history of asking for reviews

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4.9

All reviews

(474)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Mr. Hislop - Hip Operation

Mr. Hislop was very professional throughout. He was extremely thorough whilst explaining my condition and the pros and cons of operating on my hip as well as helping me to remain calm before the operation. The procedure went very well and Mr. Hislop popped into the ward several times to see and reassure me that all had gone well. The follow up appointments were very helpful and Mr. Hislop was always available if I had any concerns. I would thoroughly recommend him.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett

Mr Tim Sinnett was both very professional and affable. After an initial consultation, I had an MRI scan and appointment to review the scan results in the same week. He clearly explained my scan results in a way I could readily understanding, providing me with peace of mind.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Paediatric Knee Surgery

Our experience with Mr Luke Jones and the team has been nothing short of exceptional. From the very beginning, the level of care and attention provided to our teenage son has been outstanding. Pre-surgery meetings were handled with professionalism and clarity leaving us informed and reassured that our son was in the best possible care. The knee surgery itself was carried out with the greatest skill and it was evident our son was in the hands of a dedicated surgeon. Following surgery, Mr Jones has continued to provide support with compassion and attention to every detail of our son's recovery to continue his journey as an elite taekwondo athlete. We are incredibly grateful for the excellent service and care we have received and continue to receive from the entire team at Grosvenor Orthopaedic Partners and would recommend Mr Luke Jones to anyone in need of specialist care. Special mention also to Mr Benan Dala-Ali for the additional care and support.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

patient journey was excellent

whole experience from prompt appointments through to various scans have been excellent, patient journey by Spire St Anthony's has been excellent. Consultant's advice has been clear and informative. highly recommended

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Simon Hislop - hip implant

My experience with Simon Hislop has been very positive - his manner; body language; listening ability and empathy.
His surgical skill is evidenced by the facts of no complications, minimal pain and my rapid recovery in walking ability.
Would I choose Mr Hislop again for any hip or knee surgeries? Yes, absolutely.

18 September 2025
Unprompted review
Rated 4 out of 5 stars

I had total confidence in Luke Jones…

I had total confidence in Luke Jones and his medical team which was not misplaced.

The only issue I experienced was with HCA admin who did arrange my pre op procedure which resulted in a last minute intervention by Luke to resolve

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I was seen by Dr Luke Jones for ACL…

I was seen by Dr Luke Jones for ACL surgery. He was extremely knowledgeable and professional. Felt completely at ease and very happy with how the surgery went. The care provided by all the team was fantastic. Highly recommend for ACL surgery.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Partial knee replacement - Mr Luke Jones

I had partial knee replacement in both knees in April & June this year. The care and attention I received throughout this experience was exemplary. Luke Jones is the most experienced and brilliant surgeon you could have to take care of you. From initial consultation through to surgery and follow up checks he explained everything in detail, making you feel relaxed and comfortable. I felt completely at ease throughout knowing I was in extremely experienced safe hands. The whole team from his secretary Shona, the hospital staff and physio Jake were all so friendly, professional and excellent in the way I was looked after. I am so grateful to Luke for giving me back my life pain free, and even after 6months I am now walking normal and back to exercising. I would definitely recommend him if you are having any issues with your knees, you would be in very capable hands.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Mr Webb was great


My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefits and risk with treatment options and is a very good communicator. My quality of life has improved so much since my hip arthroscopy. I can’t thank Mr Webb and his team enough. Jenna, his PA, is so helpful and warm, she made any follow ups super easy.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding care from Luke Jones

The care I received from Luke Jones for a partial knee replacement was outstanding. From the surgery itself at The Lister to the aftercare, I was extremely satisfied. Luke is clearly one of the top knee surgeons in London and I would highly recommend him.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Frozen Shoulder surgery

Shoulder surgery
I was operated on by David Butt. He was thoroughly professional throughout the whole process. The day of the surgery was also as good an experience as you could wish for. The One Hatfield team were extremely professional. Mr Butt himself was knowledgeable and explained everything clearly at every step in the process. I'm now 2 weeks after my operation and had m my scheduled post operative assessment this morning. Everything is progressing well and I'm very satisfied indeed.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Mr Luke Jones was…

My experience with Mr Luke Jones was outstanding. I had a challenge before with another surgeon on my first knee and it was a robotic version. Mr Jones recommended doing this using his own skill. He not only listened to my concerns, ensured I had the best medical care, took shorter time to recover, smaller scar and one year on have no complaints and walking amazingly. His skill personal attention and follow up is superb and would highly recommend him. Tasneem….

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I saw Mr Sinnett for a long-term ankle impingement and I really can't praise him enough for the level of care, patience and understanding. Really grateful for the outcome I've experienced too. Would highly recommend!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Clear answers about arthritis

Saw Mark Webb about my very painful hip. He showed me the x-ray, explained everything clearly and answered my questions. I wish all contacts with health professionals were this positive!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

I came to Dr James White

I came to Dr. White after suffering a biceps rupture at the gym while performing a dumbbell curl. My biceps snapped at full extension, and I saw Dr. White the following Wednesday. He immediately arranged an MRI for Thursday, and by Monday morning I was already scheduled for surgery, which went extremely well.

During the initial consultation, Dr. White took the time to clearly explain my injury, the procedure, as well as the risks and benefits. He was polite, professional, and very clear in his communication—it was an excellent consultation. After the surgery, he also guided me through physiotherapy exercises that were crucial for my recovery and regaining mobility.

If you’re an athlete dealing with an injury, I strongly recommend Dr. White.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Luke Jones is simply the kindest

Luke Jones is simply the kindest, most empathetic and expert surgeon, if you have any knee issues, you could not be in better hands. He is brilliant, very very skilful and has a wonderful team around him. The preparation and detail he puts into pre Surgery care is amazing. I knew what to expect and the care plan afterwards was excellent. His Secretary Shona was very kind and helpful too, very efficient and reassuring. It is worth following all the guidelines to the letter.
I had my knee replaced 14 weeks ago and am so glad I did. My scar is perfect and I am getting fitter every week.
I have recommended Luke to everyone as I think he is absolutely at the top of his game and everyone from the nurses to the physios in the hospital said he was their favourite Consultant. They admire him hugely and as I found too, he is just super kind and seems to go above and beyond for all his patients.
You are in very very safe hands with him.
I feel very lucky that my Doctor Paddy, recommended him.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett

Mr. Sinnett was super thorough in his description of my injury after reviewing my MRI, made his assessment for treatment and actioned the radiologist to administer my injection under ultrasound then and there and I was on my way home within 2 hours already having felt relief ! Moreover, he is rather pleasant and doesn’t over treat ! Looking forward to a full recovery .

17 September 2025
Unprompted review

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