GroomhereReviews 

733
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product's performance, highlighting its ease of use and the close shave it provides. People appreciate the convenience of the shaver, finding it quick to use and easy to clean, especially with features like magnetic heads. Reviewers also frequently praise the customer service for being responsive and helpful, often sending replacements for faulty items. However, some customers also noted issues with product quality, reporting that shavers broke or felt cheap after a short period. A few other people also felt that the product did not live up to its advertisements, failing to provide a close shave or pulling hair. Delivery service was a common point of frustration for some, with reports of long waiting times, missing items, and incorrect deliveries. Additionally, some reviewers expressed dissatisfaction with customer service regarding return processes and unhelpful responses.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing satisfaction, praising its... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, describing the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product easy to use,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences, citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick deliveries... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

Was bought G2 for my bday in August 24, by June 25 the central blade had come apart and had to be put back together each time to use the clippers and I couldn't lift them off my head fkr the whole sha... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(733)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Close shave

I’d heard a lot about these shavers, so decided to purchase one. The shaver gives an excellent shave, it has a selection of easy to change tools, and a base charging point. I would highly recommend this shaver, 5*

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish and cheap item. Reported to Trading Standards

I purchased this item on the 8th of December as a Christmas gift. The item actually arrived on the 30th of December, when I contacted customer service to chase my order, they did nothing but repeatedly lie about where this item was in transit, and further tried to insist that a delivery had taken place on the 27th of December, listing it as a failed delivery.

The item is of very poor quality and was listed as £99.00 reduced to £39.99, what a load of rubbish, cheap and nasty. Please don’t bother wasting your money. I have reported them to trading standards and my bank. And will be listing my review anywhere in order to warn potential customers.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

What a gift this groomer is state of…

What a gift this groomer is state of the art easy to use even the box it arrives in shows your getting a quality product.its quick and cuts your hair what ever style you want when I think of the money I wasted I wish I had of bought one ages ago

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Wife bought me the 3:0 for xmas

Wife bought me the 3:0 for xmas. Shaved ok until I put the nasal trimmer in. It got stuck/jammed. Can’t get it out. Now on 6th email exchange with crappy customer service. Latest is they asked me to send another video showing me physically trying to remove the nasal piece. Garbage.

2 January 2026
Unprompted review
Rated 3 out of 5 stars

Sent incorrect kit then wanted to charge extra!!

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper guards, so want to charge me an extra £7 shipping costs.
I ended up returning item for a refund.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Satisfaction guaranteed

The Trim Pod is so convenient. It gives a close shave all over your body. Groomhere customer service is excellent, they email me back to answer a question very quickly, they sent me a replacement pod immediately. I can’t fault them in any way. Great product for women and men.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Great shavers

Brilliant site with plenty of choice for men and women. Nice little shaver with good accessories. Customers services are great got in touch with a query and got an answer within 24hrs . Definitely recommend with great prices and quick deliveries.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Trim Pod product


Excellent product, easy to use, easy to clean. Provides a perfect shaved head to a depth equivalent to one day growth after a wet shave. I use it every 2-3 days, so convenient takes just a minute or two, much better than messing with shaving foam and razor. I have always been against electric shavers but after a recommendation from my son I bought this and I am delighted with it. Highly recommend this product

1 January 2026
Unprompted review
Rated 4 out of 5 stars

Updated!!!

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groom chased the delivery company and turns out they delivered to a competitor random address. I had to send groom a picture of my front door to prove this. Groom sent a replacement that arrived today. Not grooms fault but yodel delivery. Product is good

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Ive had the Trimpod for just over a…

Ive had the Trimpod for just over a year and my only complaint was that cleaning wasn't awkward having to open each blade individually.
But the new magnetic head is a game changer for cleaning and the change to floating individual heads makes it a much smoother making it the best shaver I've owned.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered on 15th, still not left warehouse. I contacted them and was told there's been delays due to demand and they will upgrade to express delivery, but still not been sent. I'm guessing they just another fake company passing off cheap rubbish from China and waiting for supplies to be delivered. Do not buy

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the TrimPod 2.0 as a Christmas…

Ordered the TrimPod 2.0 as a Christmas present with an expected delivery date of 22nd Dec paying for Express Shipping. After putting the order through I received an email which stated shipping would take 4-8 business days so I replied back asking why when I've paid for express shipping which states 2 business days. They then sent an apology saying my order got delayed and they would refund the £4.99 shipping fee and send it by express shipping for free which didn't make any sense given I'd only ordered a day before anyway. They have now sent me a Royal Mail tracking number that doesn't exist and when you track it on Groom Here website it comes up with China Post which also doesn't recognise the number. My children are so disappointed as this was their dads present but it's not looking like it's ever going to get here, never mind by Christmas Day!

18 December 2025
Unprompted review

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