Groomhere Reviews 

733
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the product's performance, highlighting its ease of use and the close shave it provides. People appreciate the convenience of the shaver, finding it quick to use and easy to clean, especially with features like magnetic heads. Reviewers also frequently praise the customer service for being responsive and helpful, often sending replacements for faulty items. However, some customers also noted issues with product quality, reporting that shavers broke or felt cheap after a short period. A few other people also felt that the product did not live up to its advertisements, failing to provide a close shave or pulling hair. Delivery service was a common point of frustration for some, with reports of long waiting times, missing items, and incorrect deliveries. Additionally, some reviewers expressed dissatisfaction with customer service regarding return processes and unhelpful responses.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing satisfaction, praising its... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, describing the... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product easy to use,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting negative experiences, citing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick deliveries... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a men’s grooming kit for my husband (didn’t even know there was a women’s version) they sent me the women’s one by accident and told me the only difference between the two kits was clipper... See more

Rated 3 out of 5 stars

Was bought G2 for my bday in August 24, by June 25 the central blade had come apart and had to be put back together each time to use the clippers and I couldn't lift them off my head fkr the whole sha... See more

Rated 3 out of 5 stars

The shaver is smart and easy to use, it’s not as good as the videos show, if you go that fast you won’t shave much. The large head isn’t as good as it looks, I need to finish shaving with the muc... See more

Rated 4 out of 5 stars

Initially very angry as it took a month for it to be delivered (ordered 4th december)! BUT it never arrived! Communication with groom was quick and very helpful. Turns out it was yodel messed up groo... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(733)

278 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a waste of money

What a waste of money! Bought for my partner for Christmas so out of the 30 day money back warranty as I bought it the end of November. It doesn’t hold its charge, so contacted customer service, I was asked to send pics and videos (no longer that 15 seconds), done that, they came back with another email asking for pics & videos! DO NOT buy complete waste of money and CS a waste of space!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I had the platinum pitbull head shaver…

I had the platinum pitbull head shaver which cost over 200 pound , but I’m used the new Groomhere magnetic head , head shaver now which I think is a lot better and a lot cheaper got a subscription service for new heads at a very reasonable price can’t fault this product

4 February 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS COMPANY!!!!

BEWARE OF THIS COMPANY!!!!! If i could of given them less than one star i would, they are thieves! The 3.0 is a terrible shaver, i needed to buy an even cheaper shaver, that is brilliant, but this shaver is terrible, doesnt shave close. But that is not the real problem, the problem is that i keep unsubscribing to this company, but they keep taking money out of my bank. I have emailed them and recieced a reply, but they still continue to take money out of my bank, even though i have told them i dont use it. My next action will need to be legal action, dont go near them

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Sites a joke ordered what I wanted and…

Sites a joke ordered what I wanted and all was ok then They start sending me extra items and taking money out of my account AVIOD. Which I didn’t subscribe to or no I had as not made clear
Slow to response
Not happy with service

14 January 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. I bought this razor for my other half. He was sceptical at first. But he loves it. Recently we have had a few issues with the razor breaking. The customer service team was right on it. Sorting out a new razor. My other half said he will not go anywhere else for his razor ever again. Thank you groom we will probably be life long customers. I will upload a new picture soon
A*** all the way

13 January 2026
Unprompted review
Rated 2 out of 5 stars

Unsatisfactory customer support

Product started to make a funny noise after a few months of use. Sounded like the motor had a problem. Customer service offered me a discount on purchasing a new one but wouldn't replace the product I had lost confidence in. Needless to say I won't be spending any more money with them.

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Checked the address for this company on…

Checked the address for this company on Google Street View, this address is for Kostia art studio, been on the Kostia site they are definitely at 60 Rue François 1er 75008 Paris.
Groomhere no where to be seen. Not going to purchase from this company.

11 January 2026
Unprompted review

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