Iceland Foods Reviews 

This was my first order with Iceland, and it will definitely be my last.
The food was delivered partially defrosted, and the poultry, despite having two days remaining before its use-by date, was already green and clearly not fit for consumption. The short use-by date on the poultry is also concerning, particularly given the condition it was in when delivered.

Iceland have been extremely unhelpful throughout this matter. I have contacted them by both phone and email and, sent the requested photographs several times over three days. At this point, I am concerned that the repeated requests for the same information and photographs are simply delaying/avoiding matters in the hope that I will become frustrated and give up pursuing the refund. I won't.

Given the seriousness of the food safety concerns, I have contacted Citizens Advice, who have referred the matter to Trading Standards, and I have also contacted Environmental Health. The condition of the food, the fact that it was partially defrosted on delivery, the poultry being green despite having two days left on its use-by date, and the short use-by period all raise legitimate concerns about how the food is being stored, handled and transported and whether appropriate UK food safety and hygiene requirements are being followed. The food I received could be could potentially have serious consequences for vulnerable people, including elderly customers, young children and those with weakened immune systems.

Ordered a food delivery today and it never happened. That very morning I had an email that my order would be delivered. It wasn't, though it said it was. I called customer service to complain and was told the delivery would arrive. It hasn't. And not even a courtesy call. The delivery drivers are the laziest ever because in the past they refused to carry the food items into the home for the elderly. And I tip well. Iceland delivery really sucks!

It finally came but the driver was rude. I didn't blame him but he clearly didn't want to hear one negative thing about the food company he works for.

placed a grocery order scheduled for delivery on 19 September 2026 between 8:08 AM and 9:08 AM. When nothing arrived by 9:30 AM, I checked the tracking, which falsely claimed it had been delivered.
​I called customer service immediately and was promised the dispatching store would contact me. They never did. I called back at 11:30 AM and was told they had "photographic evidence" that the delivery was completed. Because the groceries were obviously left at the wrong property, I asked to see the photo so I could go retrieve my food. The representative flat-out refused to provide the picture.
​To make matters worse, I was told their internal investigation will take up to 36 hours. I am relying on this delivery to feed a family of six and I cannot afford to pay for a double order out of pocket while Iceland takes their time investigating their driver's mistake.
​The customer service team made me feel like my integrity was being questioned, completely dismissing the immediate impact this has on my family. Appalling service, zero accountability, and a total lack of urgency. I strongly advise shopping elsewhere.

Ordered on line my shopping few items total £43 85 but had small basket fee of. £4 added. When questioned this was told because my shop included 10 for £10 this was deducted from my shop which made my order under the £40 thats why they charge you £4 for taking them up on their offer 10 for £10 offer Used iceland for many years before online orders and i will not be using again Ripping people off in this way disgusting service !!!!

Been ordering online for a few years and other than occasionally not having an item in stock they have been absolutely brilliant, Always deliver on time and fresh and frozen food Always good, don't buy ready meals so can't comment but for all your general items can't fault,
Good prices and friendly delivery drivers.

I am absolutely disgusted and will never order off them again....ive ordered about 6 times in the last 6 months and it's been a nightmare. I ordered my shopping 4 days ago and i ended up requesting a refund which I haven't received yet. I kept checking the app ti see where my shoping was and it said 3 drops away. I checked the app again 20 minutes later. And it said delivered. I never received it. I rang up costimerr service and they told me my shopping was back at the store because i wasn't in . But i wad ??? And that they'll redeliver the next day between 9 and 11 on Sunday... I set my alarm for 8 o'clock and when it got to half 11 . I got in with my life instead of waiting and took.my dog out came home and had a nap. I woke up to.a text message saying they tryed to deliver my shopping between 11 ans 12 which i know is a lie because I was in..The last 2 occasion ive had a really rude deliver driver who timed me 3 minutes to takw my shopping in even though its all baglless now and I have.a flight of stairs to.take it up.and im battling cancer. I.am sooooo stressed how they've treated me the last few oreder. I took it personal . So ill never ever use or recommend this store gor delivery

Absolutely terrible home delivery service. Every time I place an order there are out of stock items. Incorrectly substirured items which you have to return and contact the slow customer services for a refund. My recent order was substituted with lower volume items and no refund.
Appalling customer services which would not acknowledge that due to there stock issues and inferior substitution.

Ali from the Skelmersdale store is always ready to help, very friendly and polite. Always a pleasure having my shopping delivered by him

Just visited the Iceland in Locks Heath centre.
How has it gone from being a nice place to shop, to being basically a bit of a dump.
No bread on the shelves, but still all stacked up in delivery trays. Bearing in mind I was there at 9.30 in the morning.
You would expect emptier shelves last thing in the day.
You can't even get a bag of ice cubes, the floor was filthy, and the staff were less than friendly.
The person on the checkout didn't want to be there, you could tell by the way everything was an inconvenience.
This shop was never like this before.
What has gone wrong. Not sure if I would shop there again.

I have just received an Iceland delivery and am disgusted with the condition in which they can allow items to be delivered and also the “short” dates on some items. I had a pack of 2 frozen chicken pies which was open both ends so the pies were falling out ( possibly had fallen out and been handled by the driver ) so they went in the bin. A loaf of bread which was a substitute item and I was happy to accept a substitute but when examining it after the driver had left I realised it had to be used on the same day. I live alone and cannot consume an 800g loaf in one day. I decided to bag it in slices and freeze it but on opening it I found it to be as dry and hard as the sole on my shoe, I was surprised not to see mould growing on it so again it went straight in the bin. I have no doubt that Iceland will soon go out of business as they have no morals and couldn’t care less about their customers. I am not a person who usually complains but I found this delivery to be both shocking and upsetting.

Absolutely horrendous last time I’ll ever shop there for a online delivery tinned pineapple all bashed and damaged also got the offer 1p for toilet rolls when I placed my order they charged me full price off £3:49 will never shop here again sent a email they never replied horrendous firm people please don’t spend money in this place they only rob people ! 😡

I attempted to cancel my order, no option on website so I contacted Iceland directly. I chased it up as nothing was shown on my orders. On Monday they said it'll be cancelled, on Wednesday they asked to confirm I want to cancel and full refund which I said yes. Then a courier came and I told him I had cancelled so he left. I didn't see my refund in my account. Then Iceland said that I will not receive a refund. It was £40.95, for me that is money I cannot afford to lose. I have all the emails which prove my case, irrefutable evidence and still they refuse to refund me.

Awful. Purchased an item which had clearly been interfered with. Contacted customer service had a week of drivel about receipts. Despite it being an Iceland product, and I'd sent photographic evidence. I just wanted to know why/ the item we bought had got to us in such a state. It was £1 so I wasnt bothered about a refund. Worst customer service Ive encountered.

My daughter had iceland delivery this morning in plymouth, she is 7 months pregnant and lives in a block of flats on the 1st floor. The driver just left the shopping inside the security door so she had to wake her brother up to get the shopping after working a 12hr night shift. This totally unacceptable. Home delivery is meant to be to the home not a security door at a block of flats. Utterly disappointed.

I've been using Iceland for 12 years now and never known ungrateful company in every ring yet and they never help you they don't let your speak to a manager or supervisor and what they say goals and wanted to do me shopping today because I would ring out food so I started me shopping and find out that was being charged nine pound 20 before I even put anything in the basket 🧺 anything in my basket to get me food and it cannot explain to me why this is and what I'm being charged for cost I've got to find another trustworthy to get me food from because I'm disabled and cannot get out

If I could give this -100 stars i would do so in a heartbeat. Worst food store ever and they are horrible at delivery

This is not anything to do with service but about the no bags it's ridiculous taking twice as long to get shopping in then some drivers moaning we too slow getting it in well start bagging again so we can just grab the bags and be done not fair on the elderly or disabled

Always used foodwarehouse (Iceland) for online shopping, then couple of months ago I have been unable to book any deliveries even though the app states that they deliver to my area. Elgin is my local store, I live in Fochabers. Can book a delivery if I live in Buckie which is funny because the driver would need to drive through Fochabers to get to buckie. Doesn't make any sense.

Againg and again and again over the past 3-5 month items constantly arrive either defrosted or with damaged packaging. Yesterday I said that I had completely had enough and will stop ordering online entirely. The rep was nice from customer services and I did get a massive £7 comp for my complaint WHOOP! And I suppose I did get my partial refund for the items damaged. I laughed and said the best of it is that the bread the bottles and all things not in a freezer where great as I went on to say: I cant believe A freezer company has an issue and cant keep things frozen which is just laughable as they specialise in frozen food. Do ya self a fave miss the online just get it from the store. UNBELIEVABLE

Bagless delivery ,chronic back pain ,first order....last order