The tyres and tracking is great but you're better off having them delivered to your address as some garages, especially the one in Brentwood didn't want to fit them. Apart from that no problems
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See what reviewers are saying
Had been looking for replacement tyres for our motorhome for several weeks locally and on line. Needed CP rated and looking for,a reasonable cost. Found Grip 500 by chance and had a great selecti... See more
I have placed many orders online from this retailer for premium tyres which are reasonably priced and are sent very quickly free of charge. Once an order is placed, an email is sent the next day usual... See more
I ordered 4 x Continental Wintertrac TS 860 195 55 16 tyres for my wife’s Mini Cooper S. Ordering was easy and price was better than any other online company. Delivery time was reasonable too. My only... See more
Company details
Written by the company
The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers and that their loyalty is a testament to our success.
Contact info
United Kingdom
- cm@grip500.com
- grip500.co.uk
4.5
Excellent
330 reviews
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Happy with speed of delivery of Porsche approved winter
I was dubious but I’m very happy with my Cayenne tyre. Porsche approved and prompt delivery
5 November 2020
Fast delivery
2 November 2020
Couldn't fault it
Couldn't fault it. Tracking was added quickly and was delivered in 3 days, best price for tyres and fitting centre was easy to communicate with.
30 October 2020
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Charged for return
Wouldn’t let me cancel my order. Then charged me to return in on arrival. Horrible customer service.
30 October 2020
Reply from Grip500.co.uk
Hello
As indicated in our general conditions of sale, the cancellation of orders is proposed but is not guaranteed.
We make every effort to respond to cancellation requests but this is not always possible as orders are processed automatically to ensure the fastest possible delivery.
Best regards,
Sara from grip500.co.uk
No we don't fit tyres for grip500
OK the tyres got delivered to selected garage. But when I phoned to arrange fitting. They told me they only fit tyres they sell. Not for grip500 tyre leader or any Internet company.
29 October 2020
Reply from Grip500.co.uk
Hello,
Information about Assembly Stations such as opening hours, service prices, maximum diameter of assembly, etc. come under the Assembly Stations themselves. The Seller cannot be held responsible if the prices or times charged differ from the information indicated on the Site. The Customer is required to obtain prior information from the Assembly Station on the prices and availability of the latter.
Best regards,
Sara from grip500.co.uk
Ordered a tyre on the 9th October still not received
Ordered a tyre on the 9th October, been told its been shipped, over a week ago. Sent 3 emails confirming my address to Grip 500, as the courier said the address had been scrubbed off and incomplete.
I have emailed Grip 500 twice asking for confirmation they have received my address details. I know from their thread that they have received these messages. No one has had the common sense or decency to email me. Therefore they have my payment and I have no tyre, very poor customer services I will be requesting a refund if the tyre isn't delivered by Friday. :(
28 October 2020
Unprompted review
Reply from Grip500.co.uk
Hello,
We note the receipt of your package.
We are entering the peak winter tire sales season. This increase in the number of orders leads to longer delivery times than during the low season.
We apologize for this situation beyond our control.
Best regards,
Sara from grip500.co.uk
The tires was sent out on 2 separate…
The tires was sent out on 2 separate days so I could not get them put on my van so I had 4 tires in my van which I live in for 3 days
28 October 2020
Reply from Grip500.co.uk
Hello,
Your package was delivered to you within 5 working days.
As indicated in our general conditions of sale, the Customer is informed purely as an indication that the delivery takes place on average between two (2) and eight (8) working days from receipt of full payment of the Price of the Order.
Best regards,
Sara from grip500.co.uk
Good price and quick delivery
Good price and quick delivery, kept in touch with emails and the courier, sound 👍
28 October 2020
Great service and delivered on time.
27 October 2020
Order for 2 tyres carried out…
Order for 2 tyres carried out punctually. Tyres were delivered to fitter of my choice. I was able to track the tyres during the delivery. A very good service.
21 October 2020
Very good tyres for the price
20 October 2020
Turned out OK
The price was very attractive. I bought a tyre from them for a classic bike in a size that's now difficult to find. First I emailed them to ask if they had it in stock (as I'd been let down by another company, before). They said they had 15 of those tyres, no less, in stock immediately. I made my order without hesitation. However, it took longer than expected to arrive. I did get the item in the end. I had contacted the company and asked them where the tyre was, and they said they'd contacted the courier and asked them to update their system with new tracking information. Whatever. In the end, I got my tyre and that's all that matters... kind of. The tracking system shows that my tyre was dispatched from Poland. I was surprised about that. The delay caused me to belatedly read through this company's terms and conditions, and I found them very, very unfavourable to the customer in the event that they don't deliver. In short, you have to wait 30 days before you can ask them to refund you, if you never get the tyre. Never mind your UK consumer rights legislation or contract law - it's worded very much in their favour. So, woe betide you if something goes wrong and you need to get your money back. Maybe they'd refund you eventually, but if they didn't, what would you do? In retrospect, I should have paid a few £££ more and gone for a UK company or with an Ebay seller (with Ebay, you get refunded automatically if the seller doesn't meet their delivery schedule commitment). I wouldn't want to end up in a consumer dispute with a foreign company. While it's my fault for not reading the T&Cs properly at the outset, I wouldn't go with this company again. I'm glad I did get my tyre because I'm not sure what RECOURSE I would have if I didn't.
20 October 2020
Reply from Grip500.co.uk
Hello,
We note the receipt of your package. We are sorry for the delay in delivery.
We apologize for this situation beyond our control
Best regards,
Sara from grip500.co.uk
good service on time and a great tyre
15 October 2020
Good tyre!fast delivery!Thank you
14 October 2020
Took too long to deliver
Took too long to deliver. I ordered it on Sunday... Got it a week Monday. Sorry... But if I knew that, I'd have paid the little extra and gone local.
This is from their website.. When will my tyres be delivered?
Your tyres will be delivered within 2-4 days depending on the following steps:
Once your order has been confirmed, you'll immediately receive an order confirmation by email.
We then check the payment.
Once the payment has been confirmed, we immediately start preparing your order in our warehouses.
A tracking number is then sent to you by email to allow you to track the progress of your order.
A carrier is already on the way to deliver them to your home or to another address of your choice.
My tyres were ordered on Sunday and delivered 8 days later.
12 October 2020
Reply from Grip500.co.uk
Hello,
Your package was delivered to you within 6 working days.
As indicated in our general conditions of sale, the Customer is informed purely as an indication that delivery takes place on average between two (2) and eight (8) working days from receipt of full payment of the Price of the Order.
Best regards,
Sara from grip500.co.uk
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