While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the prompt response times and efficient service they received, often highlighting the speed at which their issues were addressed. People frequently commend the support team for being responsive, helpful, and professional, especially when dealing with website-related problems. The overall service is described as excellent, with many appreciating the thoroughness and attention to detail in resolving their concerns. However, some customers also noted significant dissatisfaction with the company's website evaluation process, claiming their legitimate sites were incorrectly flagged as harmful or phishing. These reviewers reported difficulties in contacting support, experiencing unresponsiveness, and receiving generic answers that did not resolve their issues, leading to frustration and perceived damage to their online reputation.

What people talk about most

Website

People report ambiguous experiences with website scanning and flagging, with many expressing significant... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing significant dissatisfaction,... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting that their inquiries are ignored and they receive... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edited our review. the support is responsive trying to fix the mistake of their scan on our website. however we would like you to check our last email because some points in your assessment are not ac... See more

Company replied

Rated 4 out of 5 stars

My site was listed wrong. After sending documents they update my site fast. but they should have asked initially listing wrong then go thorough process.

Company replied

Rated 5 out of 5 stars

Wow is all I can say! Gridinsoft not only fixed the blacklist problem on their end, but they sent me sooo much information to help me fix all the blacklists AND they gave me contact information for... See more

Rated 5 out of 5 stars

I launched a new website recently for my agency, and I was so fraustrated that Gridinsoft have blacklisted it with a 1/100 score. Mostly because of high-value pricing and lack of verifiable address... See more


Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor

Written by the company

Founded in 2003, GridinSoft LLC is a Kyiv, Ukraine-based cybersecurity company committed to safeguarding users from the ever-growing threats in the digital landscape. With over two decades of experience, we have earned a reputation as a trusted provider of innovative security solutions, protecting millions of users worldwide.


Contact info

3.9

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service and Reliable Solutions!

I had a great experience using Gridnisoft.com. Their service was prompt, professional, and exceeded my expectations. The team is highly knowledgeable and provided exactly what I needed with great attention to detail. Communication was smooth throughout the process, and they delivered high-quality results on time. I highly recommend Gridnisoft to anyone looking for dependable and efficient digital solutions. Truly a 5-star service!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Fair and Objective

My company was fairly new, and didn't have the reputation, and my score was low. I reached out to them and they were fair and objective. They asked me for my business certificate and established a score that showed my legitimacy as a business.

24 September 2025
Rated 4 out of 5 stars

responsive support

Edited our review. the support is responsive trying to fix the mistake of their scan on our website. however we would like you to check our last email because some points in your assessment are not accurate and better be clarified

20 September 2025
Unprompted review
Gridinsoft logo

Reply from Gridinsoft

We have not received any emails from ' Sydney Hermiston' regarding false positive. Please send the details again to legal@gridinsoft.com
from another email address, so our team can properly review your case.

We take such concerns seriously and will be glad to assist once we receive your message.

Rated 5 out of 5 stars

Excellent service from Gridinsoft

Excellent service from Gridinsoft ,any problems will be attended too with a reply sent , I would not use my computer without the protection of this Company it has saved my family several times

16 September 2025
Unprompted review
Rated 1 out of 5 stars

False results - broken algorithm

This algorithm is broken. It gives false results and flagged ie. umbraco.io - the official hosting platform for Umbraco CMS - as a suspicious shop. That is completely wrong and shows this service cannot be trusted.

12 September 2025
Unprompted review
Gridinsoft logo

Reply from Gridinsoft

Thank you for your feedback. The domain umbraco.io was automatically flagged because it hosted multiple suspicious subdomains, such as:

https://www.virustotal.com/gui/domain/freds-straightforward-wombat.euwest01.umbraco.io

https://www.virustotal.com/gui/domain/zenithbank.euwest01.umbraco.io

These were detected through automated systems, which unfortunately led to a false positive for the main domain. We have already corrected the detection for umbraco.io:

https://gridinsoft.com/online-virus-scanner/url/umbraco-io

If you would like the full list of affected subdomains or further clarification, please contact us directly at legal@gridinsoft.com
. We are happy to provide details and work with you to resolve any concerns.

Rated 1 out of 5 stars

Is there a ZERO RATING

Is there a ZERO RATING ? This site seems to poorly rate websites with NO REVIEW, NO CONTACT WITH THE SITE ADMINISTRATORS & NO ATTEMPT TO UTILIZE THE FUNCTIONS OR FEATURES OF THE WEBSITES IT REVIEWS.

SCAM ‼️

31 July 2025
Unprompted review
Gridinsoft logo

Reply from Gridinsoft

Every website report includes our contact info. If your site has no reviews or was rated incorrectly, just email legal@gridinsoft.com — we’ll manually review it for free. We’re always open to correcting mistakes if site owners reach out.

– Gridinsoft Team

Rated 5 out of 5 stars

Fast and helpful support

I used Gridinsoft's virus scanner to check whether our club website was identified as a problem. The scanner incorrectly identified our domain as a "young domain."

I contacted support briefly, explained the situation, and received a response in less than two hours, which resulted in manual remediation.

The Gridinsoft team provides first-class work and first-class service.

19 July 2025
Rated 1 out of 5 stars

No free trial

Something that is supposed to be free and automatic you do not need to beg personally. and basta no excuses

cute paid positive reviews btw, but no

3 July 2025
Unprompted review
Rated 5 out of 5 stars

We found a fake review and company…

We found a fake review and company description on Grindsoft and asked them to deal with the misleading information.

Dmitry was very prompt in his response and dealt with our complaint quickly and professionally. We know that sometimes businesses don't always get things right the first time, but how they deal with problems shows their level of commitment. Thanks for the excellent service.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service for Ukraine!

Got myself anti-malware protection for 3 months, because Gridinsoft gifts people of Ukraine with free license. Right now scanning my computer, I like how the interface looks, and hope all the viruses will be deleted!

2 May 2025
Rated 3 out of 5 stars

Repeated false positives

They will tag reputed websites as suspicious. This has happened multiple times now, every time I have to raise a ticket with them for false positive and later they remove the suspicious tag, what nonsense

Edit: Changing rating from 1 to 3 as the Gridinsoft team was fast to identify and rectify the false positive

9 April 2025
Unprompted review
Gridinsoft logo

Reply from Gridinsoft

This can occasionally happen if one of our antivirus partners intermittently flags your site as suspicious — especially if your domain is less than 3 months old. Please feel free to contact us at legal@gridinsoft.com, and we’ll be happy to help resolve the issue.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look