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Gridinsoft Reviews 185

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TrustScore 4 out of 5

3.9

Computer Security Service
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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the prompt response times and efficient service they received, often highlighting the speed at which their issues were addressed. People frequently commend the support team for being responsive, helpful, and professional, especially when dealing with website-related problems. The overall service is described as excellent, with many appreciating the thoroughness and attention to detail in resolving their concerns. However, some customers also noted significant dissatisfaction with the company's website evaluation process, claiming their legitimate sites were incorrectly flagged as harmful or phishing. These reviewers reported difficulties in contacting support, experiencing unresponsiveness, and receiving generic answers that did not resolve their issues, leading to frustration and perceived damage to their online reputation.

What people talk about most

Website

People report ambiguous experiences with website scanning and flagging, with many expressing significant... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing significant dissatisfaction,... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting that their inquiries are ignored and they receive... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Edited our review. the support is responsive trying to fix the mistake of their scan on our website. however we would like you to check our last email because some points in your assessment are not ac... See more

Company replied

Rated 4 out of 5 stars

My site was listed wrong. After sending documents they update my site fast. but they should have asked initially listing wrong then go thorough process.

Company replied

Rated 5 out of 5 stars

Wow is all I can say! Gridinsoft not only fixed the blacklist problem on their end, but they sent me sooo much information to help me fix all the blacklists AND they gave me contact information for... See more

Rated 5 out of 5 stars

I launched a new website recently for my agency, and I was so fraustrated that Gridinsoft have blacklisted it with a 1/100 score. Mostly because of high-value pricing and lack of verifiable address... See more

Company details

  1. Computer Security Service
  2. Software Company
  3. Software Vendor

Written by the company

Founded in 2003, GridinSoft LLC is a Kyiv, Ukraine-based cybersecurity company committed to safeguarding users from the ever-growing threats in the digital landscape. With over two decades of experience, we have earned a reputation as a trusted provider of innovative security solutions, protecting millions of users worldwide.

Contact info

3.9

Great

TrustScore 4 out of 5

185 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I've got blacklisted

I launched a new website recently for my agency, and I was so fraustrated that Gridinsoft have blacklisted it with a 1/100 score.
Mostly because of high-value pricing and lack of verifiable address on my website.
I reached out to them and I was surprised with how fast the responded back to me, and they manually reviewed my website and removed it from the blacklist.
Honestly this is probably the most responsive and fast acting company I've seen. Thank you so much for your support!

24 January 2026
Rated 5 out of 5 stars

Wow is all I can say

Wow is all I can say! Gridinsoft not only fixed the blacklist problem on their end, but they sent me sooo much information to help me fix all the blacklists AND they gave me contact information for each (even though it wasn't theirs and they didn't have to).

They went above and beyond!

10 January 2026
Rated 1 out of 5 stars

Unprofessional and damaging - 90/94vendors say I'm clean, Gridinsoft ignores me.

I am extremely disappointed with Gridinsoft's service. My website (andrewiseppi.com) has been flagged as "phishing" by their system for over a month.

Fact: 90 out of 91 global security vendors on VirusTotal (including Google, Kaspersky, and Bitdefender) confirm the site is 100% CLEAN. Gridinsoft is the only outlier causing massive reputational and financial damage to my firm.

Despite sending numerous technical reports and legal notices, their support team provides only generic responses without fixing the error. This is professional negligence at its finest. If you are a business owner, beware: their inaccurate database can kill your online presence and they won't lift a finger to fix their mistakes.

9 January 2026
Unprompted review
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Reply from Gridinsoft

We responded within 1 hour. Your site was flagged by our security partners, required verification, and the issue is now fully resolved.

Rated 5 out of 5 stars

I reached out to Gridinsoft to discuss to discuss my rating

I reached out to Gridinsoft to discuss the scam rating of my company. Since my site was brand new, it wasn’t surprising that it initially had a higher warning. However, I didn’t want this to deter people from using it.

Gridinsoft made the process of contacting them incredibly easy. I was very impressed by the amount of documentation they required to verify my identity and confirm that my company is legitimate. I didn’t mind providing so much information because it showed me how thorough they are in their due diligence.

I highly recommend using Gridinsoft both as a business owner and as a user looking for reliable information about products and companies.

2 December 2025

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