Grey haze!!…. THANK YOU ☺️ NOTHING SHORT OF 5 * SERVICE. Acting fast on my order to change address on my order with the customer service agent. My address was wrong in error so got onto them te... See more
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I had ordered e-liquids and coils with next-day delivery and Grey Haze shipped the entire order in a thin, unpadded plastic bag. The product boxes inside were completely crushed and damaged. The pro... See more
This company is 100% on their service delivery and products. I have purchased numerous times and never felt let down on the odd occasion I’ve used a different vape shop but I’ve never managed to get a... See more
Great products range, competitive prices. Mr M took good care of my orders, thank you! P.S: Opt to receive your order using Royal Mail. Out of my personal experiences, DPD can be unreliable someti... See more
Company details
Information provided by various external sources
Grey Haze E-Cig Store is the uk's number one advanced vaping supplies retail and wholesaler, stocking a massive range of vaping related products including box mods, starter kits and e-liquids.
Contact info
Armoury Road, B11 2RG, BIRMINGHAM, United Kingdom
- 01213069294
- info@greyhaze.co.uk
- greyhaze.co.uk
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sent me a faulty vape asked me to jump…
Sent me a faulty vape asked me to jump through hoops to prove this,then sent me a return link knowing full well I didn't have the required fields AVOID
21 August 2024
Unprompted review
Ordered and paid for next day delivery…
Ordered and paid for next day delivery with Evri. The vape did not arrive and the tracking did not update . With great difficulty contacted the company and they offered me a refund of postage when the vape arrived. Except they only gave me a credit on account. Funny how when chased Evri delivered next day. Wish I hadn’t paid for next day delivery and company should have refunded not credited.
After reading this review Grey Haze contacted me and fully refunded delivery charge
2 August 2024
Unprompted review
Great prices and quick delivery
Great prices and quick delivery, I'll be using them again.
21 July 2024
Order 398748
Placed an order on the 24/7 and paid for next day delivery, now the 30/7 and still no parcel to be seen, contacted grey haze on the 26/7, they acknowledged my message and said they're "investigating" but had no contact since, definitely no urgency from them, save your money and use VapeSuperstore instead, they won't steal your money. Update, parcel was "lost" by Evri, so without asking or requesting they've re-done the order, don't want the order want a refund, but they're ignoring me now, presumably so they can ship it before they reply, ITS COMING STRAIGHT BACK
24 July 2024
Unprompted review
Shocking service.
Bought two of the same item plus accessories. One didn’t work. Contacted customer service with details and a video of the faulty item. They asked for that video again, in slow-motion! As if that would tell a different story! Won’t be ordering again after this lack of service. Not worth the hassle.
24 July 2024
Unprompted review
Ignorant people not replying to a…
Ignorant people not replying to a simple question disgraceful customer service
29 June 2024
excellent support and fast delivery
9 July 2024
Unprompted review
5 star seller
Always on time, well packaged , great communication. Excellent deals been a customer for years now highly recommend
19 June 2024
Absolutely fantastic!
Absolutely fantastic!
Great offers, and just a quality product
3 July 2024
Unprompted review
Amazing products and service
19 June 2024
I was sent a discount code that did not…
I was sent a discount code that did not work, despite multiple tries.
Will look to go elsewhere
24 May 2024
Unprompted review
Great price and always quick delivery A+
19 April 2024
Best products cheapest price!
20 March 2024
Great prices
Great prices. Delivery very fast. Great company for all vape related products.
23 May 2023
Online their great fast free delivery…
Online their great fast free delivery but their stores are terrible. My local is rubery I kept going in being told they will order my coils they never did!? Why say you will? Stock is limited in store. Wish they bring back more sub ohm vapes
1 April 2024
Unprompted review
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