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GreenThumb Lawn Treatment Service Reviews 4,449

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 990 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being punctual, friendly, and knowledgeable, often going above and beyond to provide excellent service. Many highlight the thoroughness and efficiency of the work, with operatives taking their time and explaining procedures clearly. The service is frequently described as excellent, with many people appreciating the care and attention to detail, leading to healthy and bright green lawns. However, some people were dissatisfied with the product and quality, noting issues like brown lawns, more weeds, or products that did not seem to work effectively. A few other people also felt that communication was poor, with slow responses or missed appointments, and some experienced a decline in customer service and product quality over time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their politeness, helpfulness, and... See more

Service

Customers generally report positive experiences with the service, highlighting excellent and reliable work... See more

Product

Reviewers highlight ambiguous aspects of product quality and effectiveness, with some customers expressing... See more

Quality

People report ambiguous experiences with quality, with many expressing disappointment over declining product... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I get email and text communications informing me of the next visit. On the day I was text with the arrival window and name of the person attending. On all the visits the workman isn't here long, they... See more

Company replied

Rated 4 out of 5 stars

TEAM ARRIVED ON TIME AND FRIENDLY TO SPRAY PARKING AREA WITH WEEDKILLER - FIRST STAGE OF CLEANING PROCESS. THIS WAS CARRIED OUT ON TH 15TH MAY - BECAUSE OF DRY CONDITIONS AS INSTRUCTED I WATERED ARE... See more

Company replied

Rated 4 out of 5 stars

The work is always done well and we have had no previous problems at all. But for our latest treatment the communications were poor. We had a text and an email confirming a time and date and no one... See more

Company replied

Rated 4 out of 5 stars

I am usually out when you come but the job is always done well. The only problem was the occasion when the boundary wire for my Robo mower was cut by mistake but GreenThumb paid for it to be fixed.

Company replied


Company details

  1. Lawn Care Service

About GreenThumb Lawn Treatment Service

Written by the company

Trusted For Over 40 Years

GreenThumb has been caring for lawns for over 40 years, helping homeowners across the UK get more from their outdoor spaces. With over 220 branches nationwide, we’ve supported more than a million customers with expert, tailored lawn care designed to keep gardens looking their best all year round.

We now offer even more ways to look after the outside of your home, including mowing, garden tidy-ups, hard surface cleaning, weed control and window cleaning.

Our tailored treatments help lawns and gardens thrive by feeding and aerating the soil, controlling weeds and moss, and repairing bare patches, while also keeping paths, patios, and windows looking their best.

We want looking after your garden to feel simple. Customers have access to their own GreenThumb account, where they can keep up to date with treatments, recommendations, appointments and billing whenever it suits them. They can also enjoy our LawnLove rewards platform, with savings at over 300 popular brands, including supermarkets, fashion retailers, restaurants, holidays, days out and cinema.

From regular lawn treatments to practical garden and exterior care, GreenThumb helps keep outdoor spaces healthy, tidy and ready to enjoy. So, whether you’re planning a family barbecue, relaxing outside, or simply want a garden you can be proud of, we’re here to help make life a little greener.


Contact info

Get a Quote

Get a quote for professional lawn care from your local GreenThumb team

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

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Rated 1 out of 5 stars

Disappointed

As far as I can see no weedkilling was done so the lawn is the worst I have seen it for years. The bare patches are still bare although that could be the dry weather but there was little seed put down anyway. Not a happy bunny!

16 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello Ann, thank you for taking the time to leave us a review.
I'm sorry to hear you have not been happy with the weeds present in your lawn, I have contacted our scheduling team who will be in touch very soon with a date to apply you Nutragreen Summer Ready, this application will include weed control.
Thanks, Gill

Rated 5 out of 5 stars

FIRST CLASS PROFESSIONAL TREATMENT FROM…

FIRST CLASS PROFESSIONAL TREATMENT FROM ALL STAFF.

14 May 2026
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Reply from GreenThumb Lawn Treatment Service

Thank you for your wonderful review. We’re delighted to hear you received first-class professional service from our team and truly appreciate your kind words.

Rated 5 out of 5 stars

The staff are very nice and helpful

The staff are very nice and helpful. Treatments always seem to work well.

15 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hi Andrea, we are so pleased to hear you're happy with our team and the treatments. Thank you.

Rated 3 out of 5 stars

Lot of weeds

Lot of weeds, and every time I inform you but no treatment is done, so they keep on increasing
Wish to have Nutrabooster, recommended today

26 May 2026
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Hello, I can see on your account you had your Summer Ready treatment which includes a weed control so your weeds will start disappearing soon. If you accept your recommendation for Nutrabooster we can book this in for you :)
Thanks, Gill

Rated 1 out of 5 stars

Not as good as it used be.

The quality of your products have obviously declined over the recent years.

I am charged £200 a year and have had to spend that amount again this spring on weedkiller, grass seed and an Electric Rake/Scarifier, all because your products don't work.

I am happy to share photos of my current lawn c/w black dead moss.

Further for the last two years you have tried to delay the scarifying and aereating past the 12 month payment period. I would therefore have paid for a service I have not received (this service is the most time consuming and expensive aspect of your work)
Because I complained the first year you had to come out on December 16th 2025 to carry out this work.

15 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello Simon, thank you for taking the time to leave us a review.
I am sorry to hear you are unhappy with the condition of your lawn, I will arrange for your local branch manager to visit to discuss your concerns and assess your lawn condition, you will receive a date notification soon for an Escalated Service Call.
Many thanks once again for your feedback, Gill

Rated 5 out of 5 stars

Can just leave them to get on with the…

Can just leave them to get on with the job. We were overseas whilst they carried out the drive cleaning and we are highly delighted with the result so now having the back patio treated. 5 treatments on the drive frome August 2025 to approx November

16 December 2025
Unprompted review
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Reply from GreenThumb Lawn Treatment Service

Thank you for taking the time to leave us a review. We’re delighted you were happy to leave us to get on with the job while you were away, and even happier that you’re pleased with the results. We look forward to treating the back patio too!

Rated 4 out of 5 stars

The work is always done well and we…

The work is always done well and we have had no previous problems at all. But for our latest treatment the communications were poor. We had a text and an email confirming a time and date and no one showed up.

15 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello, thank you for taking the time to leave us a review, we appreciate your feedback.
I have sent this information to the relevant team to review to ensure this does not happen again!
Many thanks, Gill

Rated 5 out of 5 stars

Green care

Very happy with the service always

15 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello, it's great to hear you're happy with the service! Thank you.

Rated 3 out of 5 stars

Goodbye

I have had almost 3 years of your service and I find, to my regret, that, although the lawn my be a little more aerated and there is a little less thatch, it now has more weeds than it had when you first came to give it a lawn dressing. I Thank you for the useful things your staff have done, but I have come to the conclusion that I am not seeing true value for my money. Having taken yearly contracts (starting July 1st 2024) I shall honour the June 1st, monthly payment, to complete this year's contract.
I shall then instruct my bank to terminate the standing direct debit. and we shall cease to have any further obligations to each other.

14 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello, thank you for taking the time to leave us a review, we value your feedback.
I can see on your account you had your Summer Ready treatment last week, this treatment includes weed control so you will see the weeds disappearing soon! If you are ever concerned about the condition of your lawn please do get in touch so we can help, we really don't want to lose you as a customer.
Thanks

Rated 5 out of 5 stars

good service

good service - always on timme and no trouble ... well recommended A+A+

17 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hi Tony, it's great to hear you're happy with the service and you would recommend us. Thank you :).

Rated 4 out of 5 stars

A good job on aeriation and…

A good job on aeriation and scarification needed more top dress and seed in my bare patches for £800+ total cost

Have asked for a visit to assess

15 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello Rob, thank you for taking the time to leave us a review. Your local branch manager will visit soon to assess your lawn condition and discuss your concerns.
Many thanks for your feedback, Gill

Rated 5 out of 5 stars

The grass is really lush after 4…

The grass is really lush after 4 Quarterly treatments. Just needs mowing now.

14 May 2026
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Reply from GreenThumb Lawn Treatment Service

Thank you for taking the time to leave us a review, it's great to hear you're happy with the service.

Rated 4 out of 5 stars

CLEANING OF CAR PARKING AREA

TEAM ARRIVED ON TIME AND FRIENDLY TO SPRAY PARKING AREA WITH WEEDKILLER - FIRST STAGE OF CLEANING PROCESS.
THIS WAS CARRIED OUT ON TH 15TH MAY - BECAUSE OF DRY CONDITIONS AS INSTRUCTED I WATERED AREA. AS YET THERE IS NO SIGN OF WEEDS DYING BACK!

19 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hi John, thanks for leaving us a review, we really appreciate your feedback :)

Rated 1 out of 5 stars
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Reply from GreenThumb Lawn Treatment Service

Hi, I'm sorry to hear you are unhappy with your lawn condition, I can see you are due your next treatment on the 5th June, I will leave a note for the lawn operative to assess and advise whilst he is there.
Thanks.

Rated 4 out of 5 stars

No problems with the service but after…

No problems with the service but after my years using GT I’m beginning to see less reaction/improvement from my lawn after a visit which is a concern.

15 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hi Alison, thank you for taking the time to leave us a review, please do let your local team know if you would like an assessment at any time if you feel your lawn is not responding to our treatments.
Thanks

Rated 1 out of 5 stars

Expensive ineffective treatment

3 April 2026
Unprompted review
GreenThumb Lawn Treatment Service logo

Reply from GreenThumb Lawn Treatment Service

Hello Tony, thankyou for your review.
I'm sorry to hear you have not seen the expected results from our treatments, please do get in touch with your local team if you would like us to visit to determine why your lawn is not reacting as it should. Thank you.

Rated 2 out of 5 stars

I cannot see any improvement to my lawn.

I had my lawn treated in the past and could see how the treatments are boosting the look of the lawn. for different reasons I stopped it after few years and started it again about a year and half ago and this time with a monthly payment as they said they give an additional treatment. Since then my lawn was treated in a pair of treats - each time every 2 treatments were done in a gap of 1-2 months and after that about 4-5 months gap. the results can be seen on the lawn. It looks as if there is nothing was done. last treatment was end of January called "Spring ready" and it said the treatment will start work when the right condition come - not sure what is the right condition as I cannot see anything and the Summer treatment is in few days.
very disappointment and seriously consider if to continue.

Additional information as of 26/05.
According to the website the spring ready treatment (applied on January)
Spring Ready lays the foundation for greener, healthier grass as the weather improves, helping your lawn wake up at its best. It will be great if you can explain over a call how this should be reflected on the grass.

25 May 2026
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Reply from GreenThumb Lawn Treatment Service

Hello, thank you for taking the time to leave us a review.
Our treatments are seasonal and will benefit your lawn during each particular time of year, your next treatment is a weed and feed treatment giving your lawn the essential nutrients it needs during the warmer Summer months.
All information is on our website regarding each individual treatment.
Thank you for your feedback.

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