Green Spirit Horticulture Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and often free delivery, noting that items arrive quickly and are well-packaged. Many people appreciate the quality of the products and the excellent service received, with staff being described as helpful and professional. Reviewers also highlight the good value and various payment and delivery options, making it easy to shop. However, some customers experienced issues with incomplete orders or missing components, leading to frustration and the need for cancellations. A few other people also felt that shipping problems, sometimes out of the company's hands, caused delays in delivery.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting its speed and efficiency. Many... See more

Product

Reviewers highlight positive aspects of product, often stating they would buy again due to good value and... See more

Service

Users describe positive interactions with service, often highlighting great product and service experiences.... See more

Order

Reviewers mention positive feedback about order experiences, with many customers praising the quick arrival... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service. These guys have so many options of payment and delivery it makes it really easy to shop with them. this time I had to have the products dropped of at my local newsagents. They al... See more

Company replied

Rated 5 out of 5 stars

Excellent shops Sheffield and Barnsley, with great staff that are happy to help you with any information you may need. Its my to go to for any growing needs.

Rated 5 out of 5 stars

I wish I could give a great review. Placed an order on the 5th and only half has arrived. Was supposed to get a hygrometer with probe. It came with no probe. And tried contacting via webchat and e... See more

Rated 5 out of 5 stars

Fantastic service. Had a small issue with a product that needed returning. No fuss, no problem just dealt with quickly and professionally. Would highly recommend.

Company replied


Company details

  1. Garden Center
  2. Garden Building Supplier

Written by the company

Green Spirit Hydroponics is a South Yorkshire based hydroponics retailer offering high-quality lighting, filtration, growth media and nutrients and more. first opening in 2004 in a small castle market stall which has since evolved and grown into one of the larget hydroponics distributors in the uk!


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(236)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

Completely unacceptable customer…

Completely unacceptable customer service. I placed an order over 3 weeks ago and even chased them up. They happily took my money and gave nothing in return.

This is the lowest rating i have ever given a company and utterly disappointed.

11 August 2025
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Reply from Green Spirit Horticulture

We are truly sorry for the disappointing experience you’ve had with us. Please accept our sincere apologies that your order did not reach you as expected. Although your item was dispatched, the tracking indicates it was not successfully delivered.

As a result, we will be processing a full refund of £5.15 straight away. We understand how frustrating this must have been, especially after you had to chase us, and we deeply regret falling short of your expectations.

Your feedback is invaluable to us, and we will be reviewing this matter carefully to ensure it does not happen again.

Rated 3 out of 5 stars

They no longer sell butane

They no longer sell butane, so its useless now.
You can't supply to London if you don't ship, no-one here drives.

2 December 2024
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Reply from Green Spirit Horticulture

Sorry for the disappointment! Sadly, we can’t send butane products through the post because of shipping laws and safety rules. We know it’s frustrating and wish we could, but it’s simply not allowed. Thanks for understanding, and we really appreciate your support.

Rated 5 out of 5 stars

This shop is the only shop you need only shop you need for…

This shop is the only shop you need for top quality products an excellent prices
The staff are all very welcoming and friendly and helpful
The knowledge is excellent don’t be afraid to ask the staff any questions
They help me with a issue I had
Resolved it for me
Excellent service

25 July 2025
Unprompted review
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Reply from Green Spirit Horticulture

thank you for taking the time to leave us this kind review :)

Rated 5 out of 5 stars

Big up to Green Spirit

Big up to Green Spirit for a good range, great customer service and speedy deliveries. I come for the New Millennium nutrients and Optic Foliar products which are must haves in my grow. I always end up with more in the basket as I check out their range. Grove Terplock bags, microbial teas, etc. etc...... what ever your grow needs. 🤪

23 June 2025
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Reply from Green Spirit Horticulture

thank you for your review :)

Rated 5 out of 5 stars

Good comms

Good comms, good price quick dispatch.

4 June 2025
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Reply from Green Spirit Horticulture

thank you for your review :)

Rated 5 out of 5 stars

Get service

Get service, slight problem but sorted vert quickly .
Highly recommend

11 June 2025
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Reply from Green Spirit Horticulture

thank you for your feedback :)

Rated 5 out of 5 stars

Must see for your self…

💯 % real customer I’ve never ever righten a review in my life and more that likely will never again but had to let people no how good this place is I stumbled across this shop by accident last week I was going to a shop I used to go to but they had moved but not changed the web site so I got talking to some body and he put me on to this place what was near by and I tried it out and was not disappointed the place is amazing it has everything you want and all the top names of equipment the staff was so help full they spent at least two hours looking after me making sure I had everything I needed and even the boss came out and said hi he even knocked money of my end bill 💵 and gave me something for free . I didn’t get round to opening all my stuff for a few days but when I did I noticed that I had something missing from my order so I rang the shop up and explained my situation as I live far away and they was so apologetic and put my order first class recorded delivery and I had it in my hand in less than 24 hours after I rang and they even chucked me something for free to say sorry for the mistake where do you get service like that I could speak more highly about this place everybody should be going there if your doing a big order it’s a must as you will save lots of pennies as I think this place wholesales to all other shop in uk so it will be the cheepist as there is no middle man putting his two pence on the bill it a no brainier go see it for your self

27 May 2025
Unprompted review
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Reply from Green Spirit Horticulture

Wow – thank you so much for taking the time to share such an incredible and detailed review! We're truly honored to receive your very first review, and even more so that it came from such a positive experience.

It means the world to us that you stumbled across our shop and gave us a chance. We're glad to hear our team was able to help you find everything you needed and that you felt looked after from start to finish. We always aim to go the extra mile, so it's great to know that came through in your visit – and we're happy we could make things right quickly with your missing item too.

We really appreciate your kind words about our staff, product range, and prices – and your shoutout to our boss definitely made us smile!

Thanks again for your amazing support. We hope to welcome you back soon, and if you ever need anything, you know where to find us!

Warm regards,

Rated 5 out of 5 stars

The product the service I can't fault…

The product the service I can't fault it was delivered to me very quickly and very well protected from any damage to item but the item looks robust and well made but I don't know how good it works because I've ordered for wrong size pipe should have been 9mm pipe instead of 13mm my fault not supplier

6 May 2025
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Reply from Green Spirit Horticulture

hello and thank you for your review :) if you are in need of a reducer to accompany please get in touch we will be able to offer the parts needed to make it work :)

Rated 5 out of 5 stars

Almost perfect!

I was desperate for some items quickly and everywhere was shut but this place was open. Excellent range of products at a reasonable price. Only negative is that the poor lad working there was rushed off his feet answering phone calls and serving customers. I then had to wait whilst he closed the shop so he could run over to the warehouse and get my order and then close the warehouse back up and come back to the shop to give it me. He was really apologetic but it seemed like a bad system, why not have more staff on??? Apart from that, 10/10 and I'll be coming back.

25 May 2025
Unprompted review
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Reply from Green Spirit Horticulture

Thank you so much for your kind words and for taking the time to leave a review! We're so glad to hear that you found the products you needed and that our range and pricing met your expectations. We truly appreciate your understanding regarding the situation with our staff member, and we completely agree that it was a bit of a hectic moment for him. We're always looking for ways to improve our processes, and your feedback is invaluable. We'll definitely look into how we can streamline things to make sure our team isn't overwhelmed during busy times. Thanks again for your support, and we're thrilled to hear you'll be coming back!

Looking forward to serving you again soon!

Rated 3 out of 5 stars

Love it, but sometimes hate it a bit

Really hard it’s placing an online order and then picking it up in store over a weekend. Staff just don’t know where anything is or how to get to or find anything within the other storeroom! The online prices are cheaper than the in store prices and they can’t price match when you go in store although you can show them the price on your phone. I was told there’s nothing they can do! However, all the staff are actually the nicest guys in the world. Definitely not there fault, just a system problem the manager needs to work through!

28 February 2025
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Reply from Green Spirit Horticulture

Dear Tom,

Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced.

I’d like to personally address your concerns. My name is Luis, and I run the website myself. As I work on a rotating weekend schedule, I only handle weekend shifts once every six weeks, which may have caused some difficulty with coordinating your pickup. I truly appreciate your understanding regarding this matter.

Regarding the price match, we do, in fact, offer a price match promise. I apologise for the miscommunication during your visit, and I can assure you that we are more than happy to honour our price match policy. It seems there may have been some confusion, and I’d like to clarify that we are 100% committed to matching prices in-store.

Please note that prices can differ between our in-store and online platforms due to various factors such as shipping costs, and our efforts to remain competitive in different markets. You may find some items priced lower in-store because of shipping considerations, while others may be priced better online.

Again, I apologise for any frustration this caused. If you’d like to discuss this further or revisit any price matching opportunities, please feel free to reach out directly. We are here to assist you and ensure you have the best experience possible.

Kind regards,
Luis
GSH Retail

Rated 5 out of 5 stars

The price of the product was…

The price of the product was competitive and it was dispatched amazingly quickly. For some reason DHL kept delaying the shipment but that was through no fault of the seller. Great service, thank you!

22 April 2025
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Reply from Green Spirit Horticulture

thank you for your review :)

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