Unfortunately i bought Greenpan 24 cm And i was very happy about it i bought it for 150£ or more from john lowis and i used it for first time yesterday i cocked a raw chicken (whole) but seems like... See more
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I first saw these on GBBO which makes sense, as 10 weeks of the season is well within the 12 weeks it took for the non stick coating on these to fail, despite following the care instructions to the l... See more
These pans are amazing - I wouldn’t use any others for my family, since understanding how bad those Teflon and Teflon style coatings are. We constantly had chipping of our pans so replaced all of the... See more
Company replied
Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I... See more
Company details
Written by the company
Our health is the most precious thing we have. GreenPan™ is passionate about healthy cooking. We launched our ceramic coated pans in 2007, and have seen millions of consumers joining the ceramic revolution. GreenPan™ has changed the material which family
Contact info
Lower Guildford Road 102, GU21 2EP, Knaphill, United Kingdom
- greenpan.co.uk
3.1
Average
742 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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After receiving my first order where I…
After receiving my first order where I was very disappointed with the frying pan staining badly from its first use, both inside and outside, the company replaced it with a more expensive model. It’s so much better and I am happy with the new pan. Great to find a company who really want to ensure their customers are happy.
2 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
I loved my purchases at first but…
I loved my purchases at first but having used all three now I am disappointed with the saucepan with two spouts because it does not pour properly, the liquid goes everywhere its like the spouts aren't deep enough. Also I contacted customer services straight away asking why I hadn't received my free oxo gift having spent over the correct amount to claim it, but nearly one week on I have not received a reply yet you stated that you answer in 24 hours 🤷🏼♀️disappointed.
25 March 2024
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Worst product
Worst product. Made for induction, but heavily scratches the induction surface.
The pans are NOT non stick, everything sticks to them, also, there are so many conditions when you receive them - you cannot cook with this oil, you cannot do this, or that, and they still are crap, and stick. Worthless, but something else
29 March 2024
Unprompted review
Reply from GreenPan UK
Dear, how unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan consumer care team.
Fabulous service and fantastic product.
Fabulous service and fantastic product.
28 March 2024
Unprompted review
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Pan came damaged
Pan came damaged, emailed. No reply for over 4 weeks. Finally sent a replacement
28 March 2024
Unprompted review
Reply from GreenPan UK
Dear, how unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan Consumer Care Team.
Favourite cookware
Very quick delivery and fabulous items.
Everything was well packed
Thank you
26 February 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Fabulous
I had an issue with an item & it was immediately sorted out , I can’t thank them enough .
I have quite a few pans & can honestly say they are fabulous.
20 March 2024
Reply from GreenPan UK
Thank you Maya for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Pan started to loose its coating within…
Pan started to loose its coating within 1st month! Only gentle handwash (even though supposed to be dishwasher safe) and very careful use (no scratches from the use). Tried to contact customer service under warranty and send multiple emails and being completely ignored, no response whatsoever.
15 December 2023
Unprompted review
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. Please contact us at customer.care@greenpan.co.uk and we will be happy to resolve this for you quickly. The Greenpan consumer care team.
Good customer service
Had an issue with staining on the pots and had them replaced without fuss.excellent customer service
7 March 2024
Unprompted review
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Great pans
Great pans! I love them!
Customer service were extremely reactive when I emailed regarding the delivery.
Thank you
15 March 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Excellent pans
14 March 2024
Reply from GreenPan UK
Dear, thank you for this nice compliment and for sharing your findings. The Greenpan consumer care team.
Cooking burnt into pans
We had a problem with a couple of pans where the cooking had burnt into the surface. It was rather difficult to get hold of their customer services team, as they only appear to have 2 people sitting in Belgium fielding all the calls from the UK. However once we did get hold of them, they were extremely helpful and found a resolution to our problem pans straight away.
15 March 2024
Unprompted review
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Very good quality
Very good quality, great non stick. Much better than my other expensive brand.
5 March 2024
Reply from GreenPan UK
Dear Grace, thank you for this nice compliment and for sharing your findings. The Greenpan Consumer Care Team.
Avoids the use of PFAS compounds in its…
Avoids the use of PFAS compounds in its function
12 March 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Excellent pan
Excellent pan, it was so important for me to get a PFOAS free pan, I try to always choose a healthier option if circumstances allow and this pan is great- beautiful design, truly non stick! Also appreciate the 20cm size, not too heavy not too light, very well packaged. 10 pounds for a delivery made me cringe but apart from that, an excellent product!
4 March 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Speedy delivery and amazing quality
Speedy delivery and amazing quality! Can't believe I ever used traditional non-stick, these are the real deal!
11 March 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
I really like it worth the price
11 March 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
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