Unfortunately i bought Greenpan 24 cm And i was very happy about it i bought it for 150£ or more from john lowis and i used it for first time yesterday i cocked a raw chicken (whole) but seems like... See more
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I first saw these on GBBO which makes sense, as 10 weeks of the season is well within the 12 weeks it took for the non stick coating on these to fail, despite following the care instructions to the l... See more
These pans are amazing - I wouldn’t use any others for my family, since understanding how bad those Teflon and Teflon style coatings are. We constantly had chipping of our pans so replaced all of the... See more
Company replied
Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I... See more
Company details
Written by the company
Our health is the most precious thing we have. GreenPan™ is passionate about healthy cooking. We launched our ceramic coated pans in 2007, and have seen millions of consumers joining the ceramic revolution. GreenPan™ has changed the material which family
Contact info
Lower Guildford Road 102, GU21 2EP, Knaphill, United Kingdom
- greenpan.co.uk
3.1
Average
742 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Green pan frying pan - don’t waste your money !
Purchased a green pan frying pan just over a year ago from John Lewis it was very expensive, initially was pleased with it but within a few months it began to stick really badly and meat / meat balls were impossible to brown off and seal. I though the pan had a decent guarantee but this is worthless I have emailed twice in the past month and not had anything more then a standard reply saying that they are were busy and reply could take up to 15 working days, emailed again and nothing, AVOID AND DO NOT WASTE YOUR MONEY !!
15 May 2024
Unprompted review
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
Please contact us via customer.care@greenpan.co.uk. We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. We apologise for the inconvenience you have experienced. We have already contacted you about your order. We understand your frustration and are actively working to resolve this issue. Please rest assured that we are doing everything we can to help you. The Greenpan Customer Services Team.
I want to return but no response from…
I want to return but no response from customer team
29 April 2024
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
GreenPan UK have still not contacted me…
GreenPan UK have still not contacted me about the defective, expensive product I bought from them at Christmas!! Come on get your act together I’ve emailed you twice and still no response!!!!!!!
7 May 2024
Unprompted review
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. We understand your frustration and sincerely apologize for the delay in our response. We're committed to resolving this matter promptly and ensuring your satisfaction with our product.
We'll escalate your case immediately to our customer service team to address your concerns and provide you with a satisfactory resolution.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience. We're here to assist you and will do our utmost to make things right.
The Greenpan Customer Services Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! We are really happy that you liked our product. Wishing you nothing but success as you embark on your culinary adventures with Premiere pans!
The Greenpan Customer Services Team.
Never recieved my order
Never recieved my order. Definitely would not recommend this company
22 April 2024
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you.
The Greenpan Consumer Service Team.
Best pans ever!
Super-quick delivery; very reasonably priced. We love GreenPan pans; especially the ones with the wooden handles, as they're so nice to hold. The pans are good-looking and very non-stick. Highly recommended!
30 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! We are really happy that you liked our product. Wishing you nothing but success as you embark on your culinary adventures with Premiere pans!
The Greenpan Customer Services Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! We are really happy that you liked our product. Wishing you nothing but success as you embark on your culinary adventures with Premiere pans!
The Greenpan Customer Services Team.
Brilliant Customer Service
I had a small chipping on the coating of one of my pans. All my pans were new, well looked after and using the pan protectors and following the care instructions. The customer service team were very helpful in sending out a new pan and efficient with their correspondence. Brilliant customer service.
18 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! We are really happy that you liked our product. Wishing you nothing but success as you embark on your culinary adventures with Premiere pans! The Greenpan Customer Services Team.
Defective item, ignored by customer service. Ticket 553865
Bought the item on 23rd May, product arrived with a visual defect, which has since turned into a defect which affects the operation of the non-stick coating.
Reached out to support on the 21st April chased on the 26th April, chased again on the 2nd May, haven't had any response despite their automated first response of 'All emails are replied to within 24 business hours.'
I don't think I'll ever buy a Greenpan product again, I should've listened to the Reddit reviews.
EDIT: After Greenpan UK replied below, they contacted me via email. Unfortunately the email was just a screenshot of this review, with no text - so I guess they fulfilled their obligation to reply?
21 March 2024
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
The materials of the pan but wish there…
Love thematerials of the pan but wish there was the whole set of the premiere pans in a reduced package. Love the design and larger sized frying pan I feel much healthier already want to perches more.
23 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! We are really happy that you liked our product. Wishing you nothing but success as you embark on your culinary adventures with Premiere pans! The Greenpan Customer Services Team.
Quick delivery and so far the pans are…
Quick delivery and so far the pans are great, super non stick.
22 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
I can’t see the waffles plates adécuate…
I can’t see the waffles plates adécuate for my free pan waffle maker.
Would like to get support on this.
15 April 2024
Reply from GreenPan UK
How unfortunate that you are having this experience with your pans. Our consumer care team will contact you to resolve this quickly and appropriately for you. The Greenpan Consumer Service Team.
Reply from GreenPan UK
Thank you for choosing our products in your kitchen journey. The Greenpan Customer Services Team.
Exchange for fault
I wrote to exchange a pan that has chipped after a handful of times used. They sent me back a standard do not use metal utensils which i was disspointed with as I explained i hadnt, albiet one of the main selling points was you could, However later that day they shipped a further pan out without fuss. So credit them for that.
9 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
The quality & weight of the pan is a…
The quality & weight of the pan is a high standard. Also it meets a high non stick threshold
9 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Excellent product. I bought a set of cooking pans (online…
I bought a set of cooking pans (online purchase )from Green Pan. Received the items very quickly; nicely packed and delivered on time. I am very happy with the items I bought - good quality pans and I love the colour which matches my new kitchen. I will recommend this company. Very pleased.
27 March 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Great quality product
Great quality product.
Straightforward communication and rapid delivery.
8 April 2024
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
Reply from GreenPan UK
Thank you for this nice compliment. We really appreciate the positive feedback and thank you for taking the time to leave it! The Greenpan Customer Services Team.
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