GreenhousReviews 

Charging for recalls, not very professional

Carl was very accommodating, made the process very easy and was caring in his approach to dealing with us. I would have given 5 stars as opposed to 4 although the car didn't come with a spare tyre or mats, something I wasn't made aware of previously. I haven't bought a car for over a decade so maybe this is standard practise now but previously when I have bought vehicles, car mats and a space saver or similar have been there

I’m extremely disappointed in both greenhous and the LCV group. I got my van through the LCV group and was dealing with a gentleman called Owen. I had a quote for the ford custom through a different company but went to Owen who said at the time they would beat any quote. He then can bs L to me and said oh we can’t actually beat it but it was only about £30 difference so I thought I stick with him as I got my last van through them and it was great. This time round it was very different. After confirming the deal I was then passed on to Molly. I got a confirmation date of when the can be delivered and the driver who was delivering it called me the 2 pm the day before saying he will be with me for around 12 the next day. Just before 5pm the same day I got a call saying it’s not going to be delivered as there’s a problem with the funder. Luckily for me I still had my old van to be able to work still. LCV group never said what the actual reason was and didn’t know when it was going to be sorted. I also had to get temporary insurance as I had already changed my insurance to the new van. I had to keep on calling and e-mailing the LCV group to find out what was going on as they they didn’t seem bothered at all and all they kept saying was we’ve sent e-mails and waiting for a reply. I don’t know why they couldn’t just pick up a phone to get answers. After nearly two week I finally got a delivery date and got the van. I asked the LCV group to reimburse my insurance money I had to take out and they only said they would do half what I think is extremely unfair as they was the ones to cancel my delivery leave me in limbo. I finally got the van what came with lots of scratches and an electric folding wing mirror what didn’t work. I informed that the very next day as I didn’t get the van until 6pm in October what was pitch black and you couldn’t seem anything in the dark. I had called and e-mailed LCV group many times to get this sorted what took until December when I got one lot of scratches sorted as the company who came to do it only had one panel when there is 5. I then had to go back to the LCV group and greenhous saying the rest need to be sorted and I have spoke to 3 different people at greenhous tiegan, Samantha and someone else I can’t recall. I received the van 30th of October and it’s now 21st of august and it’s still not been sorted, still not been reimbursed my temporary insurance money and still have loads of scratches on my van. Greenhous also asked me to go get quotes to get the scratches sorted I gave them the quotes from two different companies and they said it was too expensive. I’m not sure what else I can do. I would not recommend using either of these companies as they don’t care about customer service and all they want is your money and hope I stop e-mailing. AVOID THE LCV GROUP AND GREENHOUS.

After many disappointing previous experiences buying ‘new to us’ vehicles from other car sales, we were blown away by the exceptional customer service and buying experience from Greenhous Shrewsbury. We travelled from Cumbria and are overjoyed with our new transporter. A minor ‘blip’ was swiftly dealt with and we would like to thank Carl for all his help with our purchase. First rate.

Update. Well how foolish do we feel, lied to, misleading omissions, warranties useless. Avoid, fell for the patter and missed the whiff of bullshit

Awaiting response, almost at 28 days then in hands of solicitors/ombudsman

Showroom staff very pleasant, polite and helpful. Sales team likewise. Our particular salesman very pleasant, understanding and not pressurising. Willing to spend as much time as it took with us, even down to taking us out in a demonstration run. Aftersales equally willing and helpful.

We Use Greenhous for our fleet needs and as a business that relies on our fleet being on the road, Greenhouse are top of their game from customer service right through to the mechanics in the work shop, nothing is to much bother, and they keep us moving without doubt

Everyone was very helpful with my purchase and resolving the issue I had afterwards.

I was well looked after arriving having done most of the discussions by phone.
The price of the car was classed as good on Auto Trader and my part exchange was good.
As I live just over 2 hours from Shrewsbury I was pleased it was a smooth changeover

Professional, welcoming service. I was kept informed during my service.

Exceptional service from Carl made the process of buying a car a pleasant one

As usual, excellent service. Easy to make appointments, always very helpful and pleasant to talk to. Service and MOT completed with no issues and completed on time.

Very helpful service team

Efficient, professional, kind & courteous service.
Thoroughly recommend.

Dear Lumen Automotive Team (part of Greenhous)

I am writing to share my experience with the recent purchase of my BMW M4, which I bought through your dealership in February 2025. I hope this feedback is taken constructively, as it reflects both the positives and areas where I believe your customer service could be improved.

From the outset, I dealt directly with Ben throughout the sales process. If I were to rate the communication and customer handling during this period, I would give it a 5 out of 10. Unfortunately, I found myself having to chase updates and information rather than being proactively kept in the loop as a buyer.

For example, we had agreed on a collection date, and I arranged a trip to your location — which is a five-hour drive for me. Only then did I receive a message from Ben saying the wheels needed refurbishing and the collection would have to be delayed. This suggested a lack of prior inspection and understanding of the car’s condition, which was disappointing given the significance of the purchase.

In June 2025, I encountered a serious issue with the car — a drivetrain fault and a gearbox malfunction that prevented me from engaging Park (P). The following day, I contacted a BMW main dealer and also reached out to Ben via message. I explained the issue thoroughly, supported it with photos and videos, and detailed the booking I had made with BMW. Despite this effort to communicate clearly, I received no guidance or response regarding the next steps.

While I understand that the warranty provided was for 3 months, and that this period had lapsed, I purchased the vehicle using finance arranged directly through Lumen’s finance partners. Given that the issue arose within six months of purchase, I believe I still hold certain rights under consumer protection laws if the car is deemed not fit for purpose.

However, this feedback is not about warranty disputes or assigning fault regarding the vehicle. My intention is to highlight the level of customer service and after-sales support I received — or rather, did not receive — following my purchase.

This was a £50,000 investment, not a budget purchase. At a minimum, I would have expected a courteous and professional reply — even if it was simply to explain that Lumen could not assist further, with a clear rationale. That level of transparency would have been appreciated and respected.

In conclusion, while the vehicle itself may be of high quality, the lack of communication and post-sale support has left me extremely disappointed. I will not be returning as a customer, as I believe effective communication is essential — especially with high-value purchases like this.

From start to finish, everything with our purchase was simple and straightforward. Carl was fantastic and true to his word (he even picked us up from the train station). First class service.

Helpful, friendly and efficient.

Tom was friendly, affable, and very knowledgeable.

Always helpful and polite. Service carried out to high standard