Greener Living Ltd. Reviews 

Great service, felt comfortable and valued throughout, excellent products. Highly recommend

Booked an initial visit. They never showed up or contacted me to explain.

Heat pump installed but all the rubbish was left, my old boiler still hasn't been removed and now turned into a flower bowl in the garden it's been 4 weeks and still no repairs fixed especially were the boiler was,

Very knowledgeable and expert advice was vital as we are new to this form of home heating.
Very easy people to deal with and contact.
All aspects of the process were explained to us to help us make informed decisions.
We would definitely recommend .

Rapid response by admin c/o Joseph. And good plumbing by Jack.

In spite of the reply to my previous review in August I still have not had any help and we are still exporting electricity into the grid for free.

Having had a nightmare installation, and over 18 months of problems, the last thing I needed was to have OFGEM stop my RHI payments due to discrepancies with the EPC.

Greener Living commissioned an EPC back in Oct 2020 when I first started this process. Due to difficulties with the Government grants, the install wasn’t completed until a year later, but the same EPC outcome was used and marked with a Oct 2021 date.

Roll on a year, and a years worth of problems with my water pressure, heating and water bill, following a disastrous ASHP install commissioned by Greener Living, and I then get audited by OFGEM…no surprises there!

I was honest with every question, many of which asked if there had been any times where the system had been switched off, any maintenance issues or discrepancies from the original plan, and explained ongoing issues with Greener Living. When I got the response back from OFGEM, they noted that the EPC had significant issues with it and that I needed a new one.

As it was commissioned with Greener Living, I went back to them, as with all the other ongoing issues and asked them to arrange a new EPC. They came back with an explanation why the numbers were as large as they are, which I forwarded on to OFGEM.

However, OFGEM remained certain that I needed a new assessment, and when it explained why, it became obvious why they had questioned it…the estimate for energy required to heat the hot water was some 3x larger than expected (~7,500 vs ~2,500kWh)…they had basically given a figure for a eight+ bedroom mansion vs my modest 2 bed semi!

Now I’m in a situation where my RHI payments have been stopped until a new EPC is completed, but a new EPC won’t reflect the situation prior to the install and Greener Living Complaints Team are refusing to acknowledge their causation of the problem…again!

Not only that, but with a new figure, my RHI payments are likely to decrease by £100 per quarter, meaning that I will be left £2000+ out of pocket as a result!

I also question HOW this even happens, because not only did the EPC assessor type a ‘7’ instead of a ‘2’, where the numbers are neither next to each other on a keyboard or a number keypad, but the Greener Living quote had the numbers copied across and no one questioned it then, then it was checked by an engineer and no one flagged it as unusual, nor did the company when they did any of the paperwork for the RHI?? Surely as “the UK’s number 1 Heat Pump installer”, and a company that had been fitting these regularly for five years previously, that someone would have picked up on this….strikes me as more than just a mistake!!! Or maybe they produce quotes based on inflated rates of RHI, so that customers are presented with a higher rate of repayment to cover the costs, and then *hope* that no one notices!!!!!?!

Absolute joke, unethical and disgusting the way they treat anyone that has a problem as a result of their terrible organisation!

Wouldn’t recommend this company to my worst enemy!

An excellent job was completed for us despite a few teething issues and everything works perfectly. It’s great to know that we’re now gas free and the heat produced is enough to keep our home warm. The radiators were sized to fit the rooms well. The engineer placed the pump itself somewhere we weren’t expecting and the radiators weren’t the right size for all the rooms from our point of view but this was all sorted very quickly with great communication. We also got money back for our boiler so we were very pleased with that too.

Everyone we had contact with from the consultants, the office staff and the installation teams were full of enthusiasm about the products and the service they were providing.

Upon completion, apart from seeing the new equipment in place, you wouldn't have known they'd been there. Very good at clearing up after their work and arrangements were made to collect all the relevant rubbish.

Our thanks to everyone on the Solar Panel installation team lead by Jordan on Wednesday 23rd. Then the Air Source Heat Power installation team on the 24th of Michael, Sam & Jordan. Plus the 2 electricians Cav and Stuart. Pleased that they appreciated hot drinks & biscuits supplied to keep them going.

Thanks to Adam & Ashley who were clear and concise with their information so that we could make an informed decision. Never felt pressurised to make the purchase.

The admin staff where very helpful and kept us informed of dates and times.

Our sincere thanks to everyone. Kind regards.

The company took a long time to book this appointment. We live in Norfolk and although they say they can deliver a good customer service this is not the case as all the engineers come from the north and we always have to wait for a service or a repair. the company do not call back and have to be chased for any correspondence.

Had my heat pump installed 2 weeks ago today and I’m really happy I finally did it. Greener Living have been wonderful throughout, the engineers were polite and friendly and the office called me twice a day for the duration of the work. To date they have been faultless

Joseph in customer service was fantastic, understanding and swift with his resolution with our problem. Highly recommended

Where do I even start? I am not one to leave bad reviews for companies if I'm honest. I have rarely done this. We even saw bad reviews before using them, and chose to ignore the reviews - I really wish we hadn't.
The utter shambles of this company has been a total joke - they started their work in September 2022 and it's still not done. I have had to raise two formal complaints with their chartered company because customer services refuse to a) answer the phone, b) respond to emails once they have your money, and c) solve any issues.
They ruined our flooring, pulled all the carpets up and didn't put them back down. They installed unsafe equipment leaving us and our children exposed to Legionnaires disease for about 4 months. They knocked the pipe work out resulting in water hammering which we then had to pay for a plumber to come and sort because Greener Living refused to acknowledge it had anything to do with them. We have been waiting for a battery to be installed alongside our solar panels - still waiting aren't we, and it's August 2023. We have had to threaten them with legal action just to get them to come and fix basic issues, such as leaving a hole in our kitchen wall over winter, and leaving a hole in our ceiling where they pulled it out to sort pipework out and then never put the ceiling back together. This isn't even half the list of things they've done wrong.

The upshot is, DO NOT use them. They're quick to take your money, then will disappear like a thief in the night leaving your house cold, and damaged.

Recently purchased solar panels from Greener Living, superb service from them, they spoke in detail about the process and efficiency the panels will have prior to purchasing and to after care once installed was excellent, we had a couple of questions about them once installed, not only did they answer these questions they sent round an engineer to look over everything for us

After having a heat pump fitted 7 months ago, we went with the same company to fit our solar panels last month as we felt we could trust their service and workmanship. Again we are really happy with the service, quick, efficient and all of our questions were answered clearly. Thank you again for your service, I will definitely be recommending.

My heating system required some maintenance after a couple of years from the installation. Both the plumber and the electrician did an excellent job, and Lucia from the customer service team was very helpful throughout. The only downside was the waiting times to get the appointments, although the case was not an emergency. I understand the company is hiring more staff to cope with the growing demand for heat pumps.

Excellent service and a very pleasant engineer

Brilliant company, was not convinced by the product but well worth it and so happy.

Very professional and hard-working young team. Our ASHP install was not a straightforward one, but everyone knew their role and they worked round each other swiftly and efficiently. After having tried for over three years to get a heat-pump supplier to bother to reply to our enquiries, I was amazed that the whole process, from initial contact with Greener Living to go-live, took less than three weeks. The system is working fine, but of course the real test will be when winter comes...

We had a system fitted at the end of May, very swift installation. No rubbish left, the guys were all polite and worked so hard. Just had all the snagging completed again a great job. Just waiting now to test for efficiency when the cold weather hits ! We also had solar panels fitted, again another great job and absolutely zero mess