Greener Energy Group Reviews 

1,776
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite staff who arrive on time, work efficiently, and ensure properties are left clean and tidy after the installation process is finished. The office teams are also recognized for being exceptionally supportive, providing clear guidance, and handling inquiries quickly from the initial survey to final completion. However, some customers also noted issues regarding post-installation support, misleading details, and communication challenges. A few people experienced unexpected operational difficulties with their heating systems or felt left without adequate assistance after the physical work was completed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are consistently polite, professional, and... See more

Service

Consumers find service to be positive, highlighting smooth and efficient installations for solar panels and... See more

Customer service

People report positive experiences with customer service, noting that the team provides excellent support... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Product

Clients share ambiguous opinions on product. While many consumers express satisfaction, noting that systems... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was no hard sell from the consultant when we met him at our property and he explained clearly what would suit our needs. Greener Energy were able to start the installation four days after we... See more

Rated 5 out of 5 stars

We were far from a straight forward installation (renovation of an old cottage) and there were problems along the way, but greener energy always were super responsive and helpful. Staff were polite an... See more

Company replied

Rated 5 out of 5 stars

We made the switch from heating oil to an Octopus heat pump and the fellows have just left. Amazing service from start (help in applying for the Scottish Government rural grant) to completion with FIV... See more

Company replied

Rated 5 out of 5 stars

The fitting of the solar panels and battery system went really well. Everything that was scheduled to us was fitted on the correct days. The team of scaffolders, roofers and electricians work well tog... See more

Company replied


Company details

  1. Green Energy Supplier
  2. Solar Energy Company

Written by the company

At Greener Energy Group, we are passionate about helping homeowners reduce their energy bills and carbon footprint through high-quality renewable energy solutions. Established in 2014, we have successfully completed over 6,000 installations across Scotland and the North East of England, specialising in: * Air Source Heat Pumps * Solar PV Systems * Battery Storage Our experienced in-house team manages every stage of the customer journey, from initial enquiry and system design through to installation and dedicated aftercare. We believe that investing in our own people, training and quality processes allows us to deliver consistently high standards of workmanship and customer service. We are proud to be recognised as Octopus Energy's Cosy Installer of the Year and are an accredited installation partner for both Octopus Energ and Hive, reflecting our commitment to quality, innovation and customer satisfaction. Every home is different, which is why we take the time to understand each customer's requirements before recommending the most suitable solution. Whether you're looking to reduce your energy bills, improve your home's efficiency or make the switch to renewable energy, our knowledgeable team is here to guide you every step of the way. At Greener Energy Group, our relationship with our customers doesn't end when the installation is complete. Our dedicated aftercare and service teams continue to provide ongoing support, helping ensure every system performs at its best for years to come. We are incredibly proud of the trust our customers place in us and are committed to continually improving every aspect of our service through customer feedback, staff development and investment in industry-leading technology. Thank you to all of our customers for placing your trust in Greener Energy Group. We genuinely appreciate every review and use your feedback to continually improve the service we provide. Whether your experience has been positive or you've highlighted an area where we can do better, your comments help us grow and ensure we continue to deliver the high standards our customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 57% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,776)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All the tradesman were very good

All the tradesman were very good, and the folk back in the office efficient and very helpful. All in an excellent service

21 January 2026
Unprompted review
Greener Energy Group logo

Reply from Greener Energy Group

Good Afternoon David,

Thank you for your kind review. We’re delighted to hear that both our tradespeople and office team provided you with excellent service.

We really appreciate your feedback and support!

Kind regards,
The Greener Energy Group Team

Rated 5 out of 5 stars

From start to finish it was flawless

From start to finish it was flawless

There was an issue with our electricity mains. It was sorted and complete within a week to allow them to continue to work. Fantastic group of lads that done it

22 January 2026
Greener Energy Group logo

Reply from Greener Energy Group

Good Afternoon,

Thank you for your review. We’re thrilled to hear that everything went smoothly from start to finish, even with the challenge of the electricity mains.

We’ll pass your kind words on to the team -they’ll be delighted to hear you appreciated their hard work.

Kind regards,
The Greener Energy Group Team

Rated 5 out of 5 stars

Solar panel with battery

I have ordered a solar panel with battery, the process was flawless, from the quote till the installation. The installation team was very professional, they searched for the optimal solution for wiring and did a really nice job. After the installation Lynne called me and made sure that everything is performed as it should. I can fully recommend the company.

20 January 2026
Unprompted review
Greener Energy Group logo

Reply from Greener Energy Group

Good Afternoon Ferenc,

Thank you for your fantastic review. We’re so pleased to hear that the whole process, from the initial quote to the installation, ran smoothly and that our team delivered a professional job.

We really appreciate your recommendation and support!

Kind regards,
The Greener Energy Group Team

Rated 5 out of 5 stars

Installation Air Heat Pump

The installation team were good and answered any question as well as explaining the installation. They kept the work areas clean.

14 January 2026
Unprompted review
Greener Energy Group logo

Reply from Greener Energy Group

Good Afternoon Chil,

Thank you for your review. We’re delighted to hear that the installation team were friendly, answered all your questions, and kept everything tidy throughout the process.

We hope you enjoy your new system!

Kind regards,
The Greener Energy Group Team

Rated 5 out of 5 stars

Great job Solar panels and battery

Boys did great job installing PV Solar panels and ecoflow battery with inverter. They were respectful of the property and did the job very professionally.

12 January 2026
Unprompted review
Greener Energy Group logo

Reply from Greener Energy Group

Good Afternoon Sarosh,

Thank you so much for your review. We hope you enjoy your new solar system.

Thanks again for choosing Greener Energy Group!

Kind Regards,
The Greener Energy Group Team

Rated 5 out of 5 stars

During the Xmas/New Year holiday period…

During the Xmas/New Year holiday period when it was bitterly cold our air source heat pump was badly damaged by a fire caused by a fault in the electrical supply to the house Greener Energy had someone visit the house making sure everything was safe within an hour which is impressive considering we live quite remotely in Argyll. Very impressive customer care.

3 January 2026
Unprompted review
Greener Energy Group logo

Reply from Greener Energy Group

Good Afternoon Bill,

Thank you for your great review! We're really pleased to hear you're happy with your solar panels and EcoFlow battery installation. Our team always aims to work professionally and treat every property with care, so your feedback means a lot. We'll be sure to pass your kind words on to the installers.

Kind Regards,
The Greener Energy Group Team

Rated 5 out of 5 stars

Declan recently serviced my boiler

Declan recently serviced my boiler, and his professionalism and courteous manner left a great impression. I've decided to schedule a yearly service as a result. Additionally, Craig came by to address some plumbing concerns, and he was equally courteous and professional. Both gentlemen were incredibly helpful.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Five Star Accolade from the Isle of Seil

1. Help from office staff, especially the funding team was exemplary.
2. The engineers were polite, friendly, pleasant and thorough in explaining how our new central heating system works.
3. Above all, they were prompt, worked quickly and were clearly very competent in their jobs.
4. We noticed as well, how well the engineers were managed as a team, and how they all got on with each other.
5. They cleared up afterwards efficiently and quickly- the carpets were cleaner than they had been before…

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Top company and staff

Had my boiler service carried out by Declan. Very courteous and professional. So impressed that I have arranged annual service. Meanwhile Craig attended to a few plumbing issues I had. Again so professional and courteous. Both guys so helpful.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Our energy adventure!

With a gas boiler on its last legs we decided that something needed to be done. After a lot of research we decided on a new gas boiler but went also for solar panels and battery. Solar panels fitted remarkably quickly from initial erection of scaffolding though to complete install of 10 panels and battery. Delighted that post-install queries were quickly resolved by Lynne and looking forward to the sunnier weather when the full effect will be experienced.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

We had a small fault with our system. But thanks to Melissa Muir and an engineer it was fixed in no time at all. My thanks go to all the team at greener energy for their knowledge and professionalism. Thank you

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great all-round experience

The folks from Greener Energy group where fantastic. From Joe who did the survey and supplied the quote through Lynne who gave us the post installation call. The installers themselves we amazing, Jordan especially was very helpful and took me through the whole system. When they left you would not have known there had been there and carried out such a big job as the place was left so tidy.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Very Good Service

We were very happy with their service installing a battery. The rep who came to see us explained everything very clearly including costs. He did not pressure us to go ahead with the installation, just left us to make our decision in our own time.
The installation was carried out within a few days of our order request. The engineers were very efficient and carefully explained installing the app required and setting it up for us. The office staff were also very helpful in getting everything sorted and completed.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Called out for heating not working,responded next day all sorted plus service went above and beyond highly recommended top marks all round especially aftercare team

31 October 2025
Rated 5 out of 5 stars

Professional and Positive.

I recently had 11 solar panels installed with a Sunsynk inverter, and I couldn’t be happier with the overall experience. From start to finish, the process was smooth and professional, thanks in large part to Lynne from Accounts. She was absolutely brilliant—friendly, efficient, and proactive. Lynne made sure everything ran like clockwork and even kept a close eye on the engineering team to ensure the job was done to a high standard.
The installation itself was top-notch. The cabling is impressively neat and tidy, far superior to what I’ve seen from other installations in the area—especially compared to my neighbour’s setup, which looks quite messy in comparison. Although I had to dig a trench to my garage myself, the final result was well worth the effort.
Overall, I’m very pleased with the system’s performance and the quality of the workmanship. If you're considering solar, I’d definitely recommend this company—and make sure you ask for Lynne to be involved!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Totally pofessional approach

Totally pofessional approach, no surprise costs, turned up on the day and time they said they would turn up, extremely courteous, helpful, and knowledgable, and provided a fantastic product that was well worth there money. They took great care not to damage any part of our house, which we greatly welcomed. We cannot give Lynne and those who came to our house higher praise - we would recommend Greener Energy to anyone looking to make their energy more efficient and environmentally friendly.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Greener energy group sold us a hybrid boiler / heat pump solution back in 2022, by Bosch group, the heat pump now has cobwebs as it just doesn’t run.

I was sceptical that a heat pump would work for our large 1900ish house, but the sales guy convinced me that a hybrid was the best of both worlds. They scoped the system size needed, showed a payback and helped us get the govt subsidy, and said we wouldn’t need new radiators.

Then things started to go wrong, once we had the first tranche of govt money they came to do another “technical” visit, at which point they said we needed a bigger boiler and pump. Having come that far we shrugged and paid up the higher cost.

Post implementation the system never managed to heat the whole house, with certain radiators never warming up. They came and went, ruining a carpet in the process of a radiator valve change, and eventually we got to a kind of equilibrium where we gave up on it getting any better in terms of heat output, but the pump would run most days.

Then the control systems went mad and it started coming on in the middle of the night and overheating during the day. A lot more hassle and a new control panel later and it worked again for a while.

However, after a service, the heat pump stopped coming on. We had the guy round, and we managed to get it running by pushing it on. But once he left it never came on automatically again.

The mad thing is that he claims it is working properly by never coming on, because gas is so much cheaper than electric! Despite the fact that the settings are the same as they were when implemented - i.e. changes in the relative price of gas and electricity since installation will have zero impact.

They are basically saying they sold me an ornament.

I’ve sent evidence of it not coming on during conditions which it used to and information on electricity and gas use going back years.

I think the whole hybrid thing is the issue and we were missold. The whole drama has run on so long that all the assurance schemes they said we could turn to are saying it’s more than a year since installation date so they can’t get involved.

Complete rip-off and misuse of govt money. Cold house, so just put in a wood burner.

18 October 2025
Unprompted review

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