There was a bit of an issue on delivery in that the box was bashed and a few bags were missing from the bulk order placed. However as soon as highlighted customer service handled it straight away and... See more
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Great Product - Dough balls were very good. Small mix up in delivery instructions which caused a delay in delivery - but worth waiting for
No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... See more
Company replied
The dough is great, everything I read about it was pretty accurate. Easy to use and it makes great pizza!! The communication between ordering and delivery was poor. It states very clearly about whe... See more
Company replied
Company details
Written by the company
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Written by the company
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Contact info
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, United Kingdom
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3.6
Average
507 reviews
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Replied to 94% of negative reviews
Typically replies within 1 week
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Dreadful experience no product!
I tried to place an order with this company for around £50 worth of goods. Some were subscription. Shortly after placing I received an email explaining there was a backlog and some delays. I thought this was good as it set expectations realistically. I then however tried to check subscription elements. The button to do this on the site did nothing and there was no way to check. I emailed for support to ask how I could check and explained that I don’t like having a subscription that I can’t access, if this was the case please cancel subscription. The response was almost immediate and said they’d cancel. Next thing I received is an email to say whole order is cancelled. On asking for an immediate refund I was told this could take up to 5 days due to my bank (I’ve had immediate refunds before). I am now out of pocket, no goods and no refund as yet. Their verified discount code did not work before ordering either. Perhaps it is bad luck but this seems all about getting money and no interest in customer. Seemed rather dubious in entirety
10 May 2026
Unprompted review
Reply from Great Balls Of Flour
Hi Saskia
Thank you for your feedback. We are sincerely sorry that your experience with us was so frustrating; this is certainly not the impression we want to leave.
To address your concerns:
Subscription Access: We apologise that the subscription button was unresponsive. While we use Shopify-recommended apps for these features rather than building them ourselves, we have raised this issue with the app provider to ensure it is fixed.
Order Cancellation: We offer our sincerest apologies for the misunderstanding regarding your request. It appears there was a breakdown in communication, and your entire order was cancelled rather than just the subscription element. This was a genuine error made in an effort to respond to your request quickly, and we are sorry for the inconvenience caused.
Refunds & Discount Codes: Regarding the refund, payments are processed securely through Shopify and Stripe. Once we trigger a refund, the timeline is handled by the payment processors and banks; we have no manual control over this, which is why we advise it can take up to 5 working days. Regarding the discount code, we would have been more than happy to apply this manually had we known it wasn't registering at checkout.
We are a small team dedicated to our customers, and we hate to hear that you felt we only cared about the transaction. We would love the chance to put this right for you. Please do get in touch with us directly at info@greatballsofflour.com if you would like to discuss this further.
Team GBOF
Best pizza ever
Having used other companies and not having much success i was dubious to order, but i am so glad I did. Great price, fast delivery and the pizzas were unbelievable. Best i have had in my pizza oven. Great product
8 May 2026
Reply from Great Balls Of Flour
Hi Jonathan
This doesn't sound right. We did have a short delay, but caught up by last weekend. This either sounds like a processing error or the courier has lost your order.
Please reach out to Support and they will resolve this for you.
Please reply to you original order confirmation email.
Thanks, and sorry for the issues.
Team GBOF
Disappointing
Disappointing dough was less stretchy and didn't bake evenly. stodgy in places.
7 May 2026
Reply from Great Balls Of Flour
Hi Richard
What you've described sounds like you have suffered from "spring back", which usually happens if the dough hasn’t rested long enough to reach room temperature, or if it was balled up again after resting. Both things tighten the gluten, making it difficult to stretch into a full-sized pizza.
We have a full user guide and a demonstration video on our website under the "Help" section (greatballsofflour.com/pages/help). You can also find a short video showing exactly how to handle high-hydration dough on YouTube: https://youtu.be/a_R0D-4EcHw. It’s well worth a watch to help you get the airy, open structure you’re after.
Best regards
Team GBOF
They sent me the wrong package
They sent me the wrong package, I had ordered gluten free pizza and they sent me 12 normal & when I contacted them they said they had no record of my order. Would not recommend at all!!!
7 May 2026
Reply from Great Balls Of Flour
Hi
Please contact support and provide either your order number (most likely this begin 17XXXX) or your delivery postcode and they'll track it down and get the correct order sent out.
Apologies for sending the wrong dough in the first place. We don't like to make mistakes, but as it's a human team packing sometimes it can happen.
Best regards
Team GBOF
So much easier than making yourself and…
So much easier than making yourself and just delicious!
6 May 2026
Delivered on time
Everything suitably packed, delivered with care. Not tried it yet...waiting for a sunny day so might be waiting a while
6 May 2026
Dough was defrosted when arrived
Dough was defrosted when arrived.
Re-froze them but very wet and sticky,impossible to work with.
Produces small pizzas with bad crust and structure
20 April 2026
Reply from Great Balls Of Flour
We're sorry to hear of your experience. As detailed on our website and in the user guide, dough balls will arrive defrosted and chilled and can be frozen.
The stickiness you mentioned is actually intentional; we use a high hydration level because it’s the only way to achieve a proper restaurant-quality crust at home. While it feels different to handle, it is easily managed with a light dusting of flour.
Regarding the size and structure, that "spring back" usually happens if the dough hasn’t rested long enough to reach room temperature, or if it was balled up again after resting. Both things tighten the gluten, making it difficult to stretch into a full-sized pizza.
We have a full user guide and a demonstration video on our website under the "Help" section (greatballsofflour.com/pages/help). You can also find a short video showing exactly how to handle high-hydration dough on YouTube: https://youtu.be/a_R0D-4EcHw. It’s well worth a watch to help you get the airy, open structure you’re after.
Team GBOF
Bad Experience
Had multiple emails confirming delivery on Tuesday or Wednesday after bank holiday. Dough was delivered on Saturday so was left unrefrigerated for 5 days and not safe to eat. Have contacted them on a number of occasions but no response to my complaint Order number 172715
1 May 2026
Reply from Great Balls Of Flour
Hey Andy
We are sorry to hear this. Please can you edit your replied and include your order number so we can look into this, please.
Thanks
Team GBOF
Thanks for the order number - replacement order on its way to you. Sincere apologies for the delivery issue.
Reply from Great Balls Of Flour
Hey Andy"
Sorry to hear Royal Mail let you down on this occassion. Hopefully our team have made it right already and you'll be able to update your Trustpilot review after youi've cooked your pizza.
Best regards
Team GBOF
Hidden gem for the dough strugglers
Due to my job, I’m very fortunate to call in and collect my doughballs, I have an approx 1 month “window” to prepare for my next collection, called in today and wow just wow! 4 pallets approx 5 ft high awaiting collection for delivery, the “BOSS” on the shop floor assisting with packaging too. I read many negative reviews last night to my disappointment, mostly out of his hands but ey o! Always offers a refund for any mistakes but never any acknowledgment afterwards, why?
24 plus an extra 2 for my OCD, sourdough’s collected today, 4th visit because they are top quality and many more to come, thank you.
7 May 2026
Unprompted review
I very rarely ever give any reviews…
I very rarely ever give any reviews never mind bad ones.
BUT in this case I had to speak up!
Ordered £70+ of products wed night, order accepted this morning. Website states orders place th will arrive fr/sat!
I appreciate I live in Northern Ireland so happy with sat.
A week later 7days! I am told I missed my delivery I wasn’t advised of(don’t blame GBOF)
Product was actually damaged as above
The good bit is Aimee was super quick to respond to every email👍👍👍
I requested a refund, and was escalated to the special department, nothing at all for the whole day!!
Sent a further email/ nothing!
Next day received an email very early in the morning from THE FOUNDER🤩
Prefer was sent th and would arrive fr only 8 days after the original order was due.
Again reiterated that a refund was requested not a replacement!
Fr no dough, sat still no dough🥲
Another email FOUNDER states refund within 5 days, layer generic email says refund in 10 days! It was quicker than stated👍
Sorry this is a time but to sum up avoid like the plague a thoroughly dissatisfying, disappointing experience I made my own dough and it was great!
Please do what you do but at your own risk!
1 star is generous for me
23 April 2026
Unprompted review
Reply from Great Balls Of Flour
Hi Nick
We appreciate you taking the time to share such a detailed account of your experience. It’s great to hear that Aimee looked after you so well, but we are sorry that the rest of the process felt like a struggle.
Regarding the refund, as your request came in over the Bank Holiday weekend, our accounts department was closed. We actioned the payment as soon as we were back at our desks, and we're glad it landed with you sooner than the generic system notification suggested.
Shipping fresh dough to Northern Ireland can occasionally throw up logistical hurdles with the couriers that are outside of our direct control, but we take full ownership of the communication around it. We're sorry that the timing didn't work out for you on this occasion, but we're glad to hear you managed to get some quality pizza made in the end!
Thanks for your patience while we got things squared away.
Best regards,
Team GBOF
The gluten free dough was really nice
The gluten free dough was really nice.
I kept it in the fridge for 7 days….so longer than I should have…..but it still turned out OK
Maybe 90% similar to the ‘normal’ pizza base.
I’m not a gluten free eater, but my wife is…..and I still went back for more!
Not disappointed
16 April 2026
Fantastic dough from frozen…
Ordered the sourdough balls to freeze while waiting for my BBQ to arrive. The delivery of the balls came very quickly, the BBQ not so fast :).
However now the BBQ and pizza stone are here and the dough was magnificent. Can't wait to have some more.
Getting the pizzas round is harder than I expected but besides my poor technique and wonky shapes everyone thought the bases were amazing.
Thank you, 100% will order again.
P.s. video tutorials are really useful
5 May 2026
Poor service. Disappointed.
Ordered a week ago but still no sign of my order. When I emailed they suggested that they were in transit still. Not sure I want week old dough balls… won’t be using again. Will be looking for my money back.
2 May 2026
Reply from Great Balls Of Flour
Hi Richard
We've just looked into your order and, being very candid and honest, we don't know why it hasn't been dispatched, and we apologise for that.
We will send your order out today, and it will be delivered tomorrow. We apologise for the issue with the delivery.
Best regards
Team GBOF
Thank you for a great delivery of our delicious sourdough!!
Thank you for a great delivery of our sourdough bases, truly delicious. Updates of our order and delivery were accurate and much appreciated, can’t wait to makes some more delicious pizzas soon!
30 April 2026
Prompt delivery
Prompt delivery, regrettably one bag of dough was split and stuck to packaging so unable to use.
1 May 2026
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