After about 11 months or so, the motor on one of our blinds stopped working (but the rest were still perfectly fine), and the Graywind support via Whatsapp was truly awesome. They responded quickly an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic looking, great functionality!!!! They are worth every single penny!! I ordered 2 sheer vertical, motorized blinds, in white stripe, for my bedroom. They are beautiful and work amazing. Custo... See more
Company replied
We have some trapezoidal windows that are more than 10 feet off the floor. Of course the sun comes in them during certain times of the year. We bought shades to cover them. The shades were delive... See more
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I've enjoyed my Graywind blinds for five years. They have retained their functionality and beauty. I did have one problem with one of the zigbee motors after years of service, and Graywind support s... See more
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Company details
- Window Treatment Store
- also in
- Blinds Shop
- Curtain Store
- Curtain Supplier and Maker
- Decoration and Interior Design Store
- Home Goods Store
About Graywind
Written by the company
Custom Smart Window Treatments
Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels.
Explore Products For Designers For Dealers Why GraywindOur Service Guarantee
Order with confidence
• Worry-Free Fit
• Free Shipping
• Free Fabric Swatches
• Up to 5-Year Warranty
• Professional Measurement & Installation Services
Contact info
SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, United States
- (888) 458-0772
- service@graywind.com
- graywind.com
Free Fabric Swatches
4.7
Excellent
258 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Easy shipping and dyi installation
Received in committed shipment time and the installation was easy following the instructions.
16 March 2026
Reply from Graywind
Dear Marcus，
Thank you so much for your kind words!
Best regards
Graywind team
Easy and reliable
Easy to install, works without any problems so far ,
we've owned them for 7 months. I like that remote that works without wifi. I wish they were a bit quieter but the noise they make is not too loud
13 January 2026
Reply from Graywind
Dear Olga,
Thank you for your thoughtful feedback! We’re delighted to hear that your shades have been working reliably for the past seven months and that you found them easy to install.
We also appreciate your comments about the motor noise. Customer feedback like yours helps us continue improving our products, and we’ll certainly share your suggestion with our product team. Thank you again for choosing Graywind—we truly appreciate your support and are glad you’re enjoying your shades!
Best regards
Graywind team
Super reliable company & well engineered
Extremely reliable customer service, they discovered my mistake before ordering processed & made the necessary changes, as far as product, very very well engineered & super install friendly & for a very fair price, extremely happy & will recommend to all my friends and family, the days of calling expensive window shade company are over
25 June 2026
Reply from Graywind
Dear Salvatore,
Thank you so much for your amazing feedback! Taking that extra step to ensure everything is correct is an important part of the service we strive to provide.
Knowing that you feel confident recommending Graywind to your friends and family is the highest compliment we could receive.
Thank you again for your trust and support. We look forward to helping you with any future window treatment projects! 😊
Best regards
Graywind team
Excellent Service, Fast Customization—But Steep Upgrade Fees
fees
My experience with the company was excellent. Service was responsive, customization was handled quickly, and shipping was fast. The finished product met my expectations, and the pricing structure was disclosed clearly before purchase.
That said, the customization fees are steep. Charging $2 or more per additional inch beyond 22 inches, another $1 per inch for added height, and separate fees for nearly every modification causes the total price to rise very quickly. I am not reducing the rating because these charges were not hidden, but I do believe the fee structure is excessive.
I would like to order more pieces for my home, but on a fixed income, purchases at these prices will be rare. Better discounts, bundled customization options, or more reasonable upgrade pricing would make repeat business much more realistic. The service itself earned five stars; the pricing remains the main drawback.
18 June 2026
Reply from Graywind
Dear RL，
Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that you had an excellent experience with our responsive service, quick customization, fast shipping, and that the finished product met your expectations. It’s also wonderful to know that you appreciated our transparent pricing before your purchase.
We also sincerely appreciate your honest comments about the customization fees. Your feedback is valuable, we will share your suggestions regarding bundled customization options, improved discounts, and more affordable upgrade pricing with our team as we continue working to provide better value.
Thank you again for recognizing our service and for considering Graywind for future projects. We truly appreciate your support and hope to have the opportunity to serve you again in the future.
Best regards
Graywind team
The customer service is unbelievable…
The customer service is unbelievable more than I could ever have extra pleasant, courteous, and knowledgeable.
24 June 2026
Reply from Graywind
Dear Tom,
Thank you so much for your incredible feedback! We’re truly honored by your kind words.
We sincerely appreciate your support and are grateful for the opportunity to serve you. Thank you for choosing Graywind! 😊
Best regards
Graywind team
Outstanding Customer Service
A great company that stands behind their products and will solve any issues without hesitation.
24 June 2026
Reply from Graywind
Dear George，
Thank you so much for your kind words! We believe that great products should be backed by exceptional service, so we're delighted to hear that our commitment to supporting our customers made a positive impression.
Standing behind our products and resolving issues quickly and professionally is always our goal.
Thank you for your trust and support—we truly appreciate it!
Best regards
Graywind team
Positively positive experience
Product dimensions were dead on
Manufacture and Delivery time was excellent
Installation and setup was was easy enough for a competent DYIer
9 June 2026
Reply from Graywind
Dear William，
Thank you so much for your feedback! We truly appreciate your support and thank you for choosing Graywind! 😊
Best regards
Graywind team
Blinds are exactly what we wanted
Blinds are exactly what we wanted. Easy to install and they work great.
19 June 2026
Reply from Graywind
Dear James,
Thank you for your wonderful feedback! We truly appreciate your support and thank you for choosing Graywind! 😊
Best regards
Graywind team
Would buy again!
Love all the curtains and blinds from this company!! Have been able to install them all on my own!
11 June 2026
Reply from Graywind
Dear Allison,
Thank you so much for your wonderful feedback! It’s especially great to know that you were able to install them all on your own—that’s exactly the kind of user-friendly experience we strive to provide.
We truly appreciate your support and trust in Graywind, and we hope you continue to enjoy your window coverings for years to come! 😊
Best regards
Graywind team
Everything about your ordering process…
Everything about your ordering process , and the product itself is great.
I was not pleased with the installation instructions and how they were presented to the end user. I would prefer an instruction manual with good detail and step-by-step instructions. Watching movies without sound was frustrating. Eventually, my wife figured out we had to go online and use our order number to get specific instructions, for installation and use. The on line manual was very helpful but I do not believe Gray wind does a good job making it clear how to find these instructions from the get go.
11 June 2026
Reply from Graywind
Dear Adam,
Thank you for your thoughtful feedback! We’re delighted to hear that you were pleased with both the ordering process and the quality of the product.
We also sincerely appreciate your comments regarding the installation instructions. We will share it with our team as we continue improving the customer experience. Thank you again for your support, your honest feedback, and for choosing Graywind!
Best regards
Graywind team
Customer service was timely in their…
Customer service was timely in their responses and helpful with their answers. The blinds we got are working well. Love them!
18 June 2026
Reply from Graywind
Dear Pat，
Thank you so much for your kind feedback! We’re delighted to hear that our customer service team was responsive and helpful throughout your experience.
Most importantly, we’re thrilled that your blinds are working well and that you love them! Thank you for choosing Graywind—we truly appreciate your support and hope you enjoy your blinds for years to come. 😊
Best regards
Graywind team
Graywind is awesome sauce!
Company was very helpful with special needs I had for the type of walls I have. Always very pleasant and professional. Answered all my question. Gave me complimentary remote control for my electric curtains and tie backs that match my curtains. The fabric is wonderful and the samples were large and beautifully packaged. The website was easy to figure out. Excellent job of explaining how to measure and videos in how to install were helpful. They have a special way of using a non permanent tape to help you put up the anchors in the right spots. Highly recommend to anyone. Prices super reasonable for a top notch product. Buy from their website, as opposed to Amazon.
17 June 2026
Reply from Graywind
Dear Tammie，
Thank you so much for your wonderful and detailed feedback! We’re delighted to hear that our team was able to help with your specific wall installation requirements and provide the support you needed throughout the process. It’s great to know that you found our measurement guides, installation videos, website, and sample package helpful and easy to use.
Thank you for your recommendation and for trusting Graywind with your window treatment project. We truly appreciate your support and are thrilled that you found our products to be a great value. Enjoy your beautiful new curtains! 😊
Best regards
Graywind team
I had a problem with the little screws…
I had a problem with the little screws breaking and they were very good with their response and sending me a new blind.
16 June 2026
Reply from Graywind
Dear Debra,
Thank you for your feedback! Standing behind our products and taking care of our customers is very important to us. Thank you for your understanding and for choosing Graywind—we truly appreciate your support!
Best regards
Graywind team
Reply from Graywind
Dear Chantal，
We are truly sorry to hear that the issue has not yet been resolved.
We want to assure you that we have already reached out to you via email to further investigate the situation and better understand what went wrong. Our team is actively working to identify the root cause and provide a proper solution as quickly as possible.
We kindly ask for your cooperation in checking your email and sharing any additional details or photos if available, as this will greatly help us resolve the issue more efficiently.
We genuinely value your experience and are committed to making this right for you. Once we hear back from you, we will prioritize your case and work toward a prompt resolution.
Thank you for your patience and understanding.
Best regards
Graywind team
Super helpful, great customer service!
I had problems with the remote not working, they sent me a hub right away. Then I couldn't figure out the hub because not tech savvy, but Zoe did a zoom call with me and got them working great!!! They are very nice shades. I have the shangri-la and I love them.
15 June 2026
Reply from Graywind
Dear Smith，
Thank you so much for sharing your experience! We’re delighted that you’re enjoying your Shangri-La shades and that they’re working so well for you now. Your kind words about our team mean a lot, and we truly appreciate your support and trust in Graywind!
Best regards
Graywind team
Awesome blinds and customer service!
I recently had my dining room window converted into a sliding patio door and needed blinds. With such a large, open view, I didn’t want that view obstructed when the blinds were open. After many email conversations with Shelly in customer service, she helped me figure out the perfect setup. (And by the way, Shelly is absolutely amazing. Her patience, knowledge, and thoroughness were a huge part of why I chose Graywind.)
To keep my view as unobstructed as possible, I chose 8 panels instead of the more typical 4. This made each panel much narrower, and because the panels stack directly on top of each other when opened rather than staggering, they only cover about 4–5 inches on one side of the patio door. The result is an almost completely unobstructed view, which is exactly what I wanted.
One thing that really impressed me was Graywind’s customization options. Other companies I looked at seemed to offer fixed panel widths, with only the length being adjustable. With Graywind, you provide the total width you want covered and they customize the system accordingly. In my case, the total span was 153 inches, including about 2.25 inches of overlap on each side. If I had chosen 4 panels, each panel would have been around 26 inches wide and would have covered too much of the glass when stacked open. By choosing 8 panels, each panel ended up around 13 inches wide, dramatically reducing the amount of window covered when opened.
Installation will likely require two people. In my case, I had to install a small piece of trim/wood on the wall first because the door trim projected too far outward for the brackets to work properly. This was specific to my patio door installation and won’t apply to most people. Once the brackets are installed and level, the track snaps into place. I will say that snapping the track onto the brackets was probably the most difficult part of the installation—you just need to be able to see above the track to understand how it engages. Installing the fabric and valance pieces is a bit tedious, but not difficult if you’re patient.
The blinds have been perfect. The size, appearance, color, operation, and overall quality exceeded my expectations. I couldn’t be happier with my purchase and will absolutely be ordering more for other rooms. I’ll also be recommending Graywind to anyone I know who needs blinds or curtains.
And one more shoutout to Shelly—thank you for answering ALL of my very detailed questions. Graywind, please give Shelly a raise and a promotion. She absolutely deserves it!
11 June 2026
Reply from Graywind
Dear Troy,
Thank you so much for taking the time to share such a detailed review! Creating a solution that preserves your beautiful view while providing the functionality you needed is exactly what we strive for, and we're delighted that the customized 8-panel configuration delivered the result you were looking for.
Your detailed explanation of the customization process and installation experience will be incredibly helpful for other customers considering a similar setup. We’re especially pleased that the final product exceeded your expectations in appearance, quality, operation, and overall performance.
Most importantly, thank you for your wonderful recognition of Shelly. We’ll be sure to share your kind words with her and the entire team—they will mean a great deal.
Thank you again for choosing Graywind, for your trust throughout the process, and for your recommendation. We look forward to helping you with future projects in the rest of your home! 😊
Best regards
Graywind team
Customer service responded in a timely…
Customer service responded in a timely manner and were extremely helpful in resolving the issue we were having with our blinds, which we love!! Thanks Graywind
11 June 2026
Reply from Graywind
Dear Jan,
Thank you so much for your wonderful feedback! We’re delighted to hear that our customer service team was able to respond promptly and help resolve the issue with your blinds. Most importantly, we’re thrilled to know that you love your blinds! Thank you for your support and for choosing Graywind—we’re always here if you need us. 😊
Best regards
Graywind team
I had a defective motorized shade after…
I had a defective motorized shade after a year of use. Graywind made it right as soon as I reached out and replaced the Shade - I am so happy to have a company stand behind their product. It was simple process and now I am back in business! Love it.
Shelly was great at following up. Customer service was wonderful.
12 June 2026
Reply from Graywind
Dear Julie，
Thank you so much for your kind feedback! We’re sorry to hear that you experienced an issue with your shade after a year of use, but we’re delighted that we could quickly make things right for you. Standing behind our products and supporting our customers is very important to us.
Thank you for your trust and support—we’re thrilled to have you back up and running!
Best regards
Graywind team
I love everything about Graywind.
Their customer service is the best!
I LOVE my Graywind outdoor blinds and can't imagine enjoying a single day in my patio without them.
11 June 2026
Reply from Graywind
Dear LG,
Thank you so much for your amazing feedback! Thank you for your support and for choosing Graywind—we’re honored to be part of your outdoor living experience! 😊
Best regards
Graywind team
Been very happy with this product..
Been very happy with this product... easy install, nice quality, and super performance.
11 June 2026
Reply from Graywind
Dear Don，
Thank you for your wonderful feedback! We truly appreciate your support and thank you for choosing Graywind!
Best regards
Graywind team
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