Grasslands Nursery Reviews 1,112

No delivery commitment and poor communication – unacceptable first experience

This was our first order with Grasslands and, unfortunately, it has been a very poor experience.

Following payment, we received a series of holding emails with changing explanations, but at no point were we provided with a firm or reliable delivery date. Despite repeated requests for clarity, no confirmed timeframe was ever given.

After several weeks without a substantive update or confirmed delivery date, we were left with no option but to cancel the order and request a refund.

For a first order, this fell well below acceptable standards. Based on this experience, we would not place further orders unless communication and order certainty improve significantly.

Very healty plant, thst appears to be doing well

Amazing plants, delivered quickly with tracking available. Arrived in perfect condition. Recommended for quality plants and service. Thanks

Adrian delivered our lovely Photinia Red Robin Pleached Standard 180cm Trunk 150cm x 150cm Frame × 1
This morning. I’m delighted with it.
Absolutely perfect size for the screening I required. Some lovely established growth covering the head section.
Thank you Grasslands worth the wait.

Reasonable price. Satisfactory delivery time. However, signs of blackspot on some of the shrubs.

Ordered a wedding cake tree. Arrived very promptly. Good quality. Able to speak by phone directly which is helpful

The flower arrived on time and was well packaged. However, the colour selection was not clearly explained, and although the option I selected was listed under “mixed colours”, the flower pictured clearly represented the colour I was expecting. As a result, I received a colour that was not suitable for the occasion, as it was intended as a gift.

I contacted the nursery to see whether this could be resolved, but unfortunately the response was very unhelpful. Due to this experience, I would not purchase from them again.

I ordered 5 Carpinus betulus 'Lucas'. The trees are a good size and straight. The root balls are very compact. The driver very happily carried the trees through into the back garden. We started planting them today.

Delivery was on time and items were delivered in perfect condition because they were packed so well.Very pleased with my shrubs and will definitely go back to Grasslands again when I need more.

Excellent on time delivery. The plants were very healthy and of the size depicted in the photograph.

Great yew whips/ tree
Requested delivery on a Thursday. Ended up coming on a Monday despite this request.

I ordered 7 trees in September and paid over £900. The were due for delivery in November and I have phoned and emailed a number of times to get an update on when they are likely to get delivered. I keep getting fobbed off saying they will contact me with a date and never do. At a loss as to what to do next.

I ordered nearly £500 worth of shubs and trees for my property. Before ordering, I confirmed that they could arrange a delivery time that would work so that I could ensure someone was there to help me with the delivery. They assured me that they would let me know in advance when the delivery would be and that the team would unload them at my property. I had ordered rootball hedging for December delivery, which would be within 2 weeks of ordering according to their own policies etc.

1. First off they didn't send my any kind of order confirmation, I had to chase them up for that (they also opted me in for email marketing without consent along with the invoice).
2. Nearly two weeks later I still hadn't heard anything about delivery. The staff member refused to even tell me when I'd be notified of the delivery date, saying they would 'email the transport team but can't make any guarantees'. I didn't hear anything further.
3. This morning, I get a text message at 7am saying the team was delivering in 30 mins. By the time I saw it, they'd chucked all those huge trees into my neighbour's yard! Not even a phone call or a buzz at the door. Now I've had to interrupt my workday to try to find someone to help me move them onto my property, I'm 5'1 and I simply can't move them myself, which is why I asked about delivery before I even ordered. Additionally, I've had to re-organize gardening help at short notice.
4. When I called about this, I got a staff member stating 'on the website it says curbside delivery' and 'if you have a problem, send an email'. I stated that that was not good enough and that I'd be forced to complain about my experience unless they were able to help me actually fix the situation, at which point they hung up!

I have a lot of gardening work to do and they easily could have made a lot more money off of me if they'd been able to do the absolute bare minimum. If I were the business owner I'd want to re-train my support staff as they are actively hurting the business.

I ordered a Styrax 'June Snow' from Grasslands. Delivery was slightly delayed but the tree that arrived was in great condition and also a bit bigger than I had been expecting - which is a very good thing! The delivery driver was also kind enough to take it into my garden for me. Haven't planted it out yet but have great hopes.

We bought a bare root hawthorn. The photos on the website made it look like we were buying a single bunch but it was just a single twig of hawthorn. The sales images were not clear and we paid delivery on something that, if we had known, we would have just picked up in the car. The response from customer service left a lot to be desired. Customer service uninterested in understanding the confusion on their own website and were more inclined to ridicule because we didn't understand that it was one twig and not one bunch. We've bought a lot from grasslands over the past couple of years and this experience has left a sour taste.

We ordered pleached hornbeam trees.

They look really good and well trained.

We certainly buy from Grasslands Nursery again

Lovely plants
We ordered cherry laurels and red robins for a border in our back garden. The plants looked great - and almost two months later they're still looking lovely. Will order from them again.
Order number 60050917 for identifying

Comprehensive and descriptive website, easy to order and continually updated on delivery process. Cherry Laurels arrived healthy and to the size expected

Very disappointed, all root stock cut off, damaged branches and lower branches cut off...hardly suitable for hedging...if they will even grow at all, customer care...don't care.

A great way to buy volume plants at a great price. Communication was good and plants were as described.