A Definitely NOT RECOMMENDED Investigator
In recent times this company was engaged to carry out internal and external investigation of Licensed premises, for which a full and detailed description of requirements was provided, and a fee of almost £500.00 paid.
When their "investigation" was finished -----
(a) Access to first submission of Investigator report was delayed due to incorrect provision of password.
(b) When eventually accessed, the first investigation report content was declared unapproved and incorrectly issued by Proprietor.
(c) Video footage was incorrectly time-stamped, displaying one hour BEFORE the start of reported investigation.
(d) Video footage was configured to American format time-stamping, despite being used at and for UK location.
(e) Image quality of targeted items fell well below expected standards, with text only descriptions provided in revised/reissued investigation report.
(f) Video timestamping was declared "GPS unstable" by Operator and displayed confusing data.
(g) A complete section of the targeted premises was not investigated, nor was any related supporting miscellaneous data (requested) provided.
(h) On complaint, impasse was reached with Investigator, on grounds of his "I consider we met the aims of the investigation and there is no need to correspond further."