Grainger plc Reviews 

848
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and letting agents for being extremely helpful, friendly, and always available to answer questions during viewings. Many people point out that the dedicated leasing team makes the entire moving process remarkably smooth, straightforward, and entirely stress-free from day one. Some reviewers were not happy with maintenance issues, noting that elevators were left unfixed for long periods and property repairs were severely delayed. A few other people also felt that communication from management regarding serious property concerns was consistently lacking, unhelpful, and completely unresponsive over time.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Customer service

Clients share positive opinions on customer service, highlighting staff members who are responsive and... See more

Service

People report ambiguous experiences with service, as some reviewers express great appreciation for helpful... See more

Facilities

Customers consistently note ambiguous experiences with facilities, as some reviewers describe the location as... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very grateful to Ms Miranda Rowe and Adrem Ltd for providing a caring and professional service and quickly providing bathroom taps that can be used by someone with limited dexterity. The original cont... See more

Rated 5 out of 5 stars

Naseem has been wonderful at helping me find a flat, it is my first time renting alone but she made the process so easy and smooth.. I ended up reserving a flat less than 3 weeks after enquiring. She... See more

Rated 5 out of 5 stars

We have had a very positive experience with Grainger in Salford, Greater Manchester. We were given a lot of support while looking for a new flat with from Molli Smyth; she was very responsive, approac... See more

Rated 5 out of 5 stars

Since we moved from Austria to Bristol and were looking for something flexible, Grainger was just right for us. It's well equipped and we had everything we needed. The team, especially Maisie W., s... See more


Company details

  1. Real Estate Rental Agency

Written by the company

Established in Newcastle, England in 1912, Grainger plc is the UK's largest listed residential landlord and manager. We believe in creating great places for people to live, work and play.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

848 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(848)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Mark came to do an inspection of the…

Mark came to do an inspection of the smoke alarms today but was very willingly helpful in helping me resolve my issue with the washing machine and managed to get this resolved very quickly.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Experience with Millwrights Place

A great building, a very friendly reception team and nothing to complain about really. During the open house, I was greeted by Saleena and she was excellent in showing me the units and very responsive to my enquiries. 10/10 experience so far being a month in and I look forward to staying here for a while.

9 June 2024
Unprompted review
Rated 5 out of 5 stars

I had my first rented property with…

I had my first rented property with Grainger.
Everything was great from viewing till now. Furthermore, it had regular safety checks and maintenance checks.
Saleena Spooner as our property manager was helpful with her communication and management.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

I had my first rented property with…

I had my first rented property with Grainger. Everything from viewing till vacating was so smooth and systematic.
The communication regarding each and every single issues were prompt. Had regular safety checks and maintenance checks.
Louise Spooner as our property manager was so helpful with her communication and management.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Three years with Grainger

We rented with Grainger for three years, from 2021 to 2024. During that time, our rent increased by just over 10%, which was significantly below the rate of inflation.

Louise was a fantastic manager—always responsive, professional, and diligent.

We never encountered any major issues, and minor repairs were always completed in a timely manner.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I've rented with Grainger for a total of three years across two different sites. Their service has always been outstanding from initial flat viewings right the way through to end of tenancy.

Most recently, Louise was my property manager and went above and beyond to deliver exceptional service. She responds to enquiries, big or small, very quickly and is a key reason my past year with Grainger has been so good!

Highly recommend and would happily rent a Grainger property again in the future.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Lovely apartment

Lovely apartment! I’ve loved it ever since the property viewing. The team here is amazing—very supportive and friendly! I just wanted to say a huge thank you to Maisie. It was a pleasure working with Maisie, and I’m really happy with the apartment I’ve signed for. I truly appreciate all the help throughout the process!

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Grainger and Renewals

Been with Grainger a few years now! Always prompt with repairs and issues. Honorary mention for Jemma Herring who the last few years has personally helped me loads!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

great management

more than anything, it is our property manager, Louise, I am giving these 5 stars. she is quick to respond to enquiries and requests. she is very helpful and professional.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Grainger experience

Maisie W at Grainger made the process of moving into our new flat painless in what is an increasingly difficult market! Answered all my questions quickly and diligently and it has genuinely been a quick and easy process, which is not necessarily my experience in the past. Thanks again!

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience so far!

I haven't moved in yet but honestly the service has been incredible so far. Every step of the way they've been ahead of schedule and never left me waiting for anything! They've even gone out their way to ensure I can move in early. Thanks so much!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience again!

Great experience with the team at Grainger, they were more than helpful when my circumstances changed and had lots of patience during the application process. Second time in a Grainger property and I’d happily go through them for a flat again

23 July 2024
Unprompted review
Rated 5 out of 5 stars

I dealt with Deanne and she was fab

I dealt with Deanne and she was fab. A lot of the other letting agents I have met have been a bit ‘all talk no action!’ But she replied super quickly to all our concerns and was always available for all our many questions!! Thank you :))

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Maisie has been absolutely fantastic

Maisie has been absolutely fantastic throughout the sales process. She was able to confidently, and swiftly answer any question I had relating to the apartment at the viewing, even some tough questions that put her on the spot. Her professionalism, attentiveness and knowledge has been amazing. A big thanks to Maisie & team for making the process so smooth!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

Viewed a flat with Wesley in Tottenham Hale. Got a viewing the same day I called and secured the flat right after the viewing (they operate first come first served, meaning you don't have to bid against other offers). Communication was great throughout.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

~Maisie Whittaker she is such a patient…

~Maisie Whittaker she is such a patient person she really helps me a lot about the house renting. She helps me to check the size of bed and room basically everything also so patient and finally help me to find the best place to stay! She is the best

31 July 2024
Unprompted review

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