We bought some desks a few years ago, which we love but now need some more and it seems all their contact details are no longer valid. Does anyone know if they still exist? I hope they haven't gone ou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well made, solid, tactile - simple and effective design, minimalist and handsome. I ordered two 150x75 Brenin desks for a new home office set up plus a shoe rack. They are robust and appropriately hea... See more
Company replied
High quality, really well made, beautifully finished piece of furniture. The hand made quality stood out from the moment we opened the box. Easy assembly, the mint colour is exactly as per the phot... See more
Company replied
We spent so much time looking for a dining table which is compact, solid wood, extending yet light weight and non-bulky. There was none that fits all the requirements we had, until we found Grain. Our... See more
Company replied
Company details
Written by the company
At Grain we have been bringing a new approach to the furniture industry since 2017. We produce responsibly made products, made in the UK, designed to meet the needs of people and the planet.
Contact info
11A Argall Ave, E10 7QE, London, United Kingdom
- 07761 056172
- chatter@grain.co.uk
- grain.co.uk
People also looked at
We could not be more pleased
We could not be more pleased. A beautiful table that will be part of the family for many years.
Our whole experience has been great- from ordering all the way through to assembly
28 December 2021
Unprompted review
Reply from Grain
Thank you for leaving us such a kind review, Ben! We love knowing that your table will be there through the upcoming years, to be enjoyed with whoever sits around it. We are also very pleased to hear that you have had a great experience with us throughout. We hope that you know it doesn't end here, and if there is ever anything you need, please give us a call or email any time. Best wishes, Team Grain :)
Lovely desk but needed replacement parts
My Brenin desk took 9 weeks to arrive. When it did, the legs didn't fit into the desk top. Customer services are great, very responsive and have arranged replacement legs, but if someone had check it before it was sent, I would have had a useable desk earlier and saved the faff of needing to send the first legs back. It looks like a lovely desk but I don't have the new legs yet to test it out.
10 December 2021
Unprompted review
Reply from Grain
Thank you for leaving us feedback, Emma. We really appreciate your honesty, and situations such as this are always learning curves for us. We are so sorry that we didn't get things right the first time around, and we are looking forward to the new legs reaching you, so you can enjoy your desk at last! We would love to hear from you once the new set has arrived, and if you need anything meanwhile, do let us know. Best wishes, Grain Team :)
A tactile beautiful product
Every time I got in touch with Grain they were excellent as was the beautifully crafted table that finally arrived. I know Grain acknowledge their errors and try to provide the best service they can - where I would look to improve is to give a more accurate/personal update - the automated updates caused more confusion than it solved. The table wasn’t quite the doddle I had hoped to put together (one corner was a bit of struggle to align) but now it’s up - love it - it’s so tactile. Can’t wait to celebrate Christmas around it now!
10 December 2021
Unprompted review
Reply from Grain
Hi Gavin! Thank you for your kind review. We are pleased that you're enjoying your table, despite the small hurdle during its build. If you ever notice anything a little off with the alignment, please let us know, as we would love to take a look. We are also very grateful for your feedback regarding our email updates. This is something we are working on improving, and hearing your thoughts is super useful! :) We hope that you have a wonderful Christmas. We are sure that this will be one of many that includes your new table. Best wishes, Team Grain :)
One of the best!
Great quality furniture that was easy to put together with excellent customer service. Good communication throughout the process, helpful courier service and fast, useful after care service via chat. Really pleased I ordered and will definitely come back for me.
9 December 2021
Unprompted review
Reply from Grain
Hi Helen! :) Thank you so much for your lovely review. We are so pleased that you chose us to make your new desk for you, and that you managed to build everything easily. I know that we've already given you some care instructions, but you know where we are if you ever need anything else! Best wishes, Team Grain :)
Quality, design
Quality, design, made to measure. If you’re looking for that, do not hesitate!
7 December 2021
Unprompted review
Reply from Grain
Thank you for leaving us such a kind review, Alex! We are glad to hear that you're loving your new furniture, and it's being put to good use. Please let us know if we can help with anything else in future. Best wishes, Team Grain :)
Beautiful furniture
Great company. Ethical, friendly service and offering gorgeous modern furniture that will stay classic for years to come. So happy with my kitchen table and matching bench, plus the follow up emails and tips are spot on.
7 December 2021
Unprompted review
Reply from Grain
Thank you for the lovely review! Everything we design is built to last, so you can enjoy it year after year, in all it's glory. We are very glad that you felt informed throughout production, and of course if you have any questions in future, we are only a phone call away. Best wishes, Team Grain :)
Our beautiful table and bench
We have had our table and bench for a few months now and are absolutely delighted with them both. Every one admires them and comments on the beautiful design. Other comments are ‘Wow the table tops Pink’ chosen after much debate between my wife and I but it fits perfectly with our Grey kitchen. We have entertained our family and friends and are hosting Christmas Day for our family this year so the table will have its first big test. Would recommend Grain to any one. Fab people fab company.
7 December 2021
Unprompted review
Reply from Grain
It's lovely to hear that your table as led to smiles all around, Nicholas. That is exactly what we are all about - making sustainable furniture to be enjoyed with all of your favourite people. It's also great to hear that your Powder top has settled in well to your kitchen. We think it gives the perfect amount of colour without feeling too overpowering, and it sounds like it's doing just that. We wish you all the best with hosting on Christmas Day. Make sure you give yourself time for a mince pie and a breather! Best wishes, Team Grain :)
High-quality, solid, tactile furniture
Well made, solid, tactile - simple and effective design, minimalist and handsome. I ordered two 150x75 Brenin desks for a new home office set up plus a shoe rack. They are robust and appropriately heavy, clearly well made with quality wood that i would expect to stand the test of time. Desk surfaces are pleasingly textured. High quality furniture that i would strongly recommend.
7 December 2021
Unprompted review
Reply from Grain
We are never just being biased when we say how gorgeous our Brenin Desks are! We knew that you'd agree! ;) Thank you so much for leaving us such a kind review, Harry. It's great to hear that you're loving the quality of our materials. Our team have all worked hard to make sure that they stand the test of time - and look absolutely amazing in the process! If you have any questions at all in future, please give us a call or an email any time. Best wishes, Grain Team :)
My side tables are beautiful, well made products.
My side tables are beautiful and we’re a reasonable price. There was good communication with the sellers, and the tables arrived well packed, and were easy to put together.
7 December 2021
Unprompted review
Reply from Grain
Thank you for leaving us such a wonderful review, Mary. It's great to know that constructing your tables was simple, so they could be immediately enjoyed! Hopefully we can hear from you again soon to see how they're settling in. Best wishes, Grain Team :)
Can't fault the customer service
Can't fault the customer service. But ended up with a table that has dents in it. It was replaced twice but still has faults. Then was offered another replacement but it a smaller size. Shame as the table is so nice and my bench is perfect.
7 December 2021
Unprompted review
Reply from Grain
I am sorry to hear that your Grain experience has been less than satisfactory, Lisa. Your journey with us has given us food for thought on how we intend to improve our transparency with our customers, regarding the nature of our materials.
The dents come from the natural texture of the oak beneath our lino. The visibility of this can vary from sheet-to-sheet of oak, and this can occasionally not meet our customer's expectations. This is what we are all going to work hard on making more apparent to our customers, as we want to highlight the difference between natural markings and man-made defects.
We are sorry that the change to our sizing has thrown an extra spanner in the works within this situation. 'Customised to the centimetre' has been a part of our offering since the beginning of Grain. However, over time we've found that we can do a better job for the customer and the planet by taking the hard, but responsible approach.
Through the last 6 months of research we've found that there are patterns in the furniture sizes people order. Because of this, we realised that we can provide more value to our customers by offering size variability, based on how people interact with their furniture. Giving the right amount of options, rather than too many.
Having nearly 42,000 possible combinations available in just one product as we did before means it's difficult for us to always be efficient when it comes to how we plan for waste. By reducing this number we can ensure the new sizes we offer will enable us to plan optimal material efficiency to make the most of each sheet of wood and minimise waste.
We really hope that your table continues to be put to good use, for many years to come. If there is any more that we can do to help, or if you have any questions, please let us know.
Best wishes,
Grain Team :)
5 stars all around
Great buying experience, well packged to ensure no damage concerns and most importantly, its lovely furniture! Very easy to put together. All around 5 stars.
7 December 2021
Unprompted review
Reply from Grain
Thank you for such a glowing review, Steve! We are so pleased to hear that we seem to have ticked all your boxes, and that your new furniture is making itself at home. If you have any questions in future, call us any time! Best wishes, Grain Team :)
Great quality and easy delivery
Despite a few hiccups along the way with order dates, incorrect cancellation email etc. the table was delivered on time and is beautiful. The oak looks fantastic and you can tell this is quality. We would definitely recommend getting one! The delivery guys were great too, and I liked that 99% of the packaging was recyclable, and I really loved the way the screws etc. were packaged. Always unsure when purchasing something of this price from a small business without a showroom, but this experience has shown me that I should do this more often. Thanks!
7 December 2021
Unprompted review
Reply from Grain
Thank you so much for your patience while we resolved the issues leading up to your delivery. It means the world that you gave us the chance to put things right, and that it all paid off in the end. It's lovely to hear that you appreciate our packaging as much as we do, and the little touches such as our hardware parcels. Sometimes it's the small things that make all the difference! We hope that you enjoy your table for many years to come, and if there is anything you ever need, please let us know. Best wishes, Grain Team :)
Fab service from the Grain team
Fab service from the Grain team but special thanks to Isabella and Briony for their patience in sorting out my new table. Thanks to Robin for making us a beautiful new table.
Quality of work is superior and assembly easy.
18 November 2021
Unprompted review
Reply from Grain
We are so pleased that you love your table, Angela! It was a pleasure to get everything sorted for you, and to chat with you along the way. If you ever have any questions or fancy a catch up, please call or email us any time! Best wishes, Grain Team :)
Nested Side Tables
Grain's nested side tables are simply wonderful. Such a great shape, size and beautifully made. I am so thrilled with them.
The Grain team kept me informed both on the telephone and by email of the delay in getting the oak for these tables. It was definitely worth the wait. When the tables were ready to deliver it was easy to track them. So top marks for customer service and communication.
Thank you!
18 November 2021
Unprompted review
Reply from Grain
Hi Dottie! Thank you for giving us such a lovely review. After a very long wait, it really is the best news to hear that you're happy with your tables. We hope that they provide a surface for a lifetime of cups of tea, perhaps a sturdy perch for a plant, or to just simply be there for you to enjoy, as they are. Best wishes, Grain Team :)
Good quality
Our stacking tables took quite a lot longer to arrive than estimated but they were worth waiting for. They are very carefully made and seem like very good quality.
15 November 2021
Unprompted review
Reply from Grain
Hi Sally! Thank you for your review. We are very pleased that your tables have reached you at last, and that the high quality of the oak hasn't gone unnoticed. We are always in awe of the uniqueness of each table's grain! It means a lot to us that you stuck by us throughout our delayed lead time, as we know it really was a long time to ask you to wait. We'd love to hear how your tables settle in, so hopefully we can catch up with you soon :) Best wishes, Grain Team
Excellent
Excellent communication though out the buying process and with minor problems I had after assembly which really is very straightforward and probably due to my incompetence… I’m very pleased with my tables, lovely quality and a bit different and just perfect.
15 November 2021
Unprompted review
Reply from Grain
Thank you so much for taking the time to leave us such a wonderful review! It makes us very happy to know that your tables are making themselves at home, and that you love them as much as we do. Best wishes, Grain Team :)
Very happy with my nest of tables
Very happy with my nest of tables. Reasonably priced for quality.Perfect for the end of my sofa to use for whatever it just to admire. Would have given more stars but only downside I ordered in July and tables didn’t come until late October. Grain did make me aware of delay and kept me updated.
6 November 2021
Unprompted review
Reply from Grain
Hi Ruth! Thank you for taking the time to leave us a lovely review, and your kind words. We are so happy to hear that you are loving them, and we just wanted to thank you again for your patience during these delays. Best wishes, Grain Team
Ideal for small spaces
The nested tables are ideal for small spaces and the quality and finish is good. Unfortunately the legs of the larger table would not fit in the socket in the table top once they had been bolted together. The recess was too tight. We fixed this by dismantling the legs, fitting them individually into the recess and then bolting them together. An extra 1-2mm tolerance would have made all the difference. Overall we are very happy with them despite the hiccup in construction.
5 November 2021
Unprompted review
Reply from Grain
Hello Elizabeth, thank you so much for your review! We really appreciate your honest and helpful feedback. We are pleased to say that we have looked into this internally, and will be working on this from now on in regards to our nested side tables. We hope they are settling in perfectly to their new home! Best wishes, Grain Team
Beautiful Tables and Fabulous Customer Service.
Beautiful nest of tables, perfect for the space we needed them for. Quality craftsmanship, excellent customer service and environmentally friendly packaging, what is not to like! Wouldn’t hesitate to recommend this company, quality through and through.
4 November 2021
Unprompted review
Reply from Grain
Thank you for such a kind review, Richard. We are so happy to hear that your Nested Side Tables have made themselves at home, and you love them as much as we do! It means a lot to us that you have commented on the quality of our craftmanship, as our workshop team work tirelessly to maintain this. We will make sure we pass this on to everyone! Best wishes, Team Grain.
Everything about these guys is right
I was looking for quality office furniture - desk and shelves - from a supplier with the right sustainable philospophy and came across Grain. Everything - the products, the ordering process, the support from Isabella and Briony were brilliant. One piece was damaged - it can happen - but they turned it around brilliantly. Everything about this company is right
4 November 2021
Unprompted review
Reply from Grain
Thank you for taking the time to leave us such a wonderful review! It makes our day to know that you are happy with your new furniture, despite a hiccup along the way. We are very grateful that you allowed us to put things right! Hopefully we can hear from you soon to see how everything is settling in :) Best wishes, Grain Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.