THE GRAFTON BARBER Reviews 

537
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and skilled approach, often highlighting their attention to detail and ability to provide excellent haircuts. Many people also appreciate the efficient service, pleasant atmosphere, and quality products offered. However, some customers were dissatisfied when services promised by vouchers, like shampoos or shaves, were not fully delivered. A few other people also felt that haircut quality was inconsistent, citing issues with inexperienced staff or not receiving the requested style. Some reviewers also mentioned long waiting times or unprofessional behavior.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the friendly, helpful, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent care, friendly staff, and... See more

Product

Users describe positive interactions with product, with many reviewers praising the excellent quality of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


3.8

Great

TrustScore 4 out of 5

537 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(537)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Grafton Barbers Navan

Grafton Barbers Navan - usual excellent service from Stephen. Professional and friendly - always very happy with my haircut

24 February 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Fred,

Hope you’re keeping well!

Many thanks for your custom and for taking the time to leave us a review, we really appreciate the feedback. We hope you have a great day and look forward to welcoming you back to the chair again soon.

- THE GRAFTON BARBER 💈

Rated 2 out of 5 stars

Wouldn’t recommend

Terrible haircut and they do not listen to their customer’s opinions. Overpriced

23 February 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Harry,

Many thanks for your custom and for taking the time to leave us a review. We're very disappointed to hear of your recent experience in our store and would like to look into this further.

At your convenience if you could please email media@graftonbarbers.com with a summary of your visit. In the email if you could please reference the particular store and include the approx. day/time of your visit, description of the barber and photo of the haircut in question.

We'll then look into it on our side and revert back as soon as possible.

Thanks Harry, we look forward to hearing from you.

-THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Very good job.And Very good staf

20 February 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Cristi,

Hope you’re keeping well!

Many thanks for your custom and for taking the time to leave us a review, we really appreciate the feedback. We hope you have a great day and look forward to welcoming you back to the chair again soon.

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Speedy friendly service

Way to go Grafton Barbers!

5 February 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Hugh,

Hope you’re keeping well!

Many thanks for your custom and for taking the time to leave us a review, we really appreciate the feedback. We hope you have a great day and look forward to welcoming you back to the chair again soon.

- THE GRAFTON BARBER 💈

Rated 1 out of 5 stars

Doesn’t listen to what i asked I asked…

Doesn’t listen to what i asked I asked for the ends of my fringe and she took the whole thing of

2 January 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Tomas,

Many thanks for your custom and for taking the time to leave us a review. We are extremely shocked & disappointed and would like to look into this further.

If you could please let us know which of our stores this relates to and forward the above to media@graftonbarbers.com. In the email if you could please include the shop name, approx day/time of your visit, description of barber and photo of the haircut in question)

We will then look into this on our side and be back in touch as soon as possible.

Thanks Tomas, we look forward to hearing from you. If you need anything else in the meantime please don't hesitate to get in touch!

- THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Shave subscription

If you are looking for a high-quality and affordable shave subscription, look no further than the Grafton Barber. The Grafton Barber is a local Irish brand that offers a range of shaving products, such as razors, blades, creams, and balms. Their shave subscription is 30% cheaper than Bold King, and is a far better product than harry's or Gillette. I have tried many other brands, but none of them could match the sharpness and durability of the Grafton Barber blades. They give me a smooth and comfortable shave every time, without any irritation or cuts. The customer service was excellent, they answered all my questions and they even gave me a few gifts of shaving oil in the delivery, which smells great and moisturizes my skin. I couldn't recommend this product any higher, it is the best shave subscription I have ever used.

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Grafton Barbers IFSC

Grafton Barbers IFSC. Terrible haircut. Asked him not to shave the sides up too high and he ignored. Very unprofessional and €30 on top of that. Wont be going there again.

18 December 2023
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Conrad, Many thanks for your custom and for taking the time to leave us a review. We're very disappointed to hear of your recent experience in our IFSC store & would like to look into this further.

At your convenience if you could please email media@graftonbarbers.com with a summary of your visit. In the email if you could please reference the store and include the approx. day/time of your visit, description of the barber and photo of the haircut in question.

We'll then look into it on our side and revert back as soon as possible.

Thanks Conrad, we look forward to hearing from you.

-THE GRAFTON BARBER 💈

Rated 5 out of 5 stars

Excellent

Very prompt service with lovely added detail of complimentary car air fresheners and discount coupons for haircuts included. Packaging was also impressive.

30 November 2023
Rated 5 out of 5 stars

I always enjoy going to the Grafton…

I always enjoy going to the Grafton Barber in Dalkey. I go not just for the haircut but the whole experience. It's nice to spoil myself and get the expert treatment from Arthur the manager. I'm always happy afterwards.

28 November 2023
Unprompted review

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