Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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i want to win giveaway it was too good…
i want to win giveaway it was too good i hope i am da real winner and i hope it was totatally free of cost
26 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Fingers crossed for you — good luck! 🤞
We hope to welcome you as a customer soon and show you what Grade Mobile is all about. Watch this space!
Best,
Grade Mobile Customer Support Team
Really happy with new phone arrived the…
Really happy with new phone arrived the next day
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Happy with the new phone and on your doorstep the next day — brilliant! Thank you.
Enjoy it and we hope to see you again soon!
Best,
Grade Mobile Customer Support Team
The only positive thing was the speedy…
GMB276701
The only positive thing was the speedy payment!!
Sent my phone back on a valuation of up to £301, this is where they get you. Initially was offered £190?! WTF questioned this and counter offered. Was Initially told it was because scarthes not visible from arms length, dent in corner and general wear and tear. I offered that it had been in a case and screen protector had been on since day 1 so not sure how they come to this so I asked for photos of said damage. None forthcoming but the next email mentioned battery performance again not mentioned prior. Getting nowhere with time to accept running out I accepted the £195 as couldn't trust tgat they would send it back as carefully packaged as I had sent to them.
In my last email I sent them photos of the phone prior to sending and of me packaging the phone to show the condition.
Attempts to call were fruitless as the phoneline doesn't work. Emails are answered but when you have a clock ticking it would be helpful to talk to someone.
Overall not the best experience and certainly will not be recommending or using them again!!
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Sarah,
Thank you for such a detailed account and we're genuinely sorry the experience left you feeling this way.
We want to address your points honestly. When damage is cited as a reason for a revised offer, photographic evidence should be available on request — if that wasn't provided to you, that's something we need to address internally and we apologise for it. The fact that the reason then shifted from scratches and wear to battery performance without prior mention is also something we take seriously.
You're right that our trade-in service operates via email only, and we understand how frustrating that feels when a clock is ticking on an offer. We're actively looking at how we can improve the urgency of responses in time-sensitive situations.
We can see you sent photos of the phone's condition prior to sending — that's exactly the kind of evidence we should have reviewed before the offer was finalised. Please get in touch at contact@grademobile.co.uk with your order reference and those photos and we'll have a senior member of the team look into this properly.
We're sorry we fell short on this occasion.
Best,
Grade Mobile Customer Support Team
Excellent company to deal with
Excellent company to deal with. Fast inspection of my devices. A valid revised off due to minor defects.
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Fast inspection, a valid revised offer and excellent to deal with — really glad the process felt fair and transparent! Thank you.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Honest and reliable — two things we never compromise on. Thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
You had no choice to grade your phone…
You had no choice to grade your phone what the criteria was just a quote of the max price. The send package was quick and the “heads up” that the phone was received. Then after the review you halved the price, when i asked for a further review the price went up by 30% . Why not give the seller the option to fill in your criteria as then give a more accurate valuation. Which would save the sellers time
17 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such constructive and specific feedback — this is genuinely useful.
Your suggestion about giving sellers the option to fill in the grading criteria upfront for a more accurate initial valuation is a really valid one and something we'll be taking on board. It would absolutely help set more realistic expectations on both sides and save time in the process.
We're glad the counter offer process ultimately got you to a better figure and that the pack and communication were prompt. We're sorry the initial revised offer was such a significant drop — we hear your frustration.
For future reference, booking directly through our website rather than through a comparison site does give a clearer picture of how our grading criteria works upfront.
Thank you again for the thoughtful suggestion.
Best,
Grade Mobile Customer Support Team
Absolutely brilliant service Thankyou…
Absolutely brilliant service Thankyou so much Georgia absolutely love my Apple Watch and v easy to set up.
Could not recommend Grade mobile more if your looking for refurbished apple.
Thankyou
25 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Absolutely brilliant — we'll pass your thanks on to Georgia, she'll be thrilled to hear this!
Love the Apple Watch, easy to set up and a glowing recommendation for anyone looking for refurbished Apple — that's the Grade Mobile experience in a nutshell. Really glad it all came together so well for you.
Thank you and see you next time!
Best,
Grade Mobile Customer Support Team
Wouldn’t recommend
Quoted £112, then offered just £15 once they received my phone. It didn’t really feel worth sending it in for that. Once you’ve posted your device, they know most people won’t want the hassle of having it returned and starting the process all over again.
To be fair, I challenged the valuation and managed to negotiate them up to £30, but even that was nowhere near what I believe the phone was worth. The condition was excellent.
I’ve noticed that, in response to other reviews, Grade Mobile often say customers should go directly to them rather than using comparison sites if they want a more accurate quote. I don’t think that’s really acceptable. Most people only discover the company because of those comparison sites. If they’re happy for those sites to advertise much higher offers, they should be prepared to honour something much closer to them. Otherwise, it just feels like those headline prices don’t reflect what customers can realistically expect.
The one positive is that, once we’d agreed the revised amount, the £30 was paid promptly. Shame I wasn’t the one left feeling pleased with the outcome.
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such a considered and well-articulated review — you raise points that genuinely deserve a thoughtful response rather than a standard reply.
A drop from £112 to £15 on a phone you describe as excellent condition is significant, and we're sorry the negotiation only got you to £30. We understand why that felt deeply unsatisfying.
You're right to challenge the comparison site point and we hear you. You found us through a comparison site — that's a perfectly reasonable way to discover us — and the experience you received should reflect the same transparency regardless of how you arrived. We acknowledge that the gap between headline comparison prices and final offers is something we need to address more openly, not just redirect customers away from. That's fair criticism and we're taking it seriously internally.
We're sorry we didn't get this right for you and we appreciate you being so direct about it. If you'd like us to review your inspection findings, please do get in touch at contact@grademobile.co.uk with your order reference.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Very good and recommended — short, sweet and exactly what we like to hear! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Damage exceeded description
I was pleased to discover the watch can be fully charged to 100% despite being pre owned
Be prepared for a lack of literature in the pack there was nothing however is this really required when all all required information is available online
The watch I preferred was described as good , it was anything but . As described I expected to see some obvious scratches however the watch looked like the edge had been dragged across a brick wall
I provided photos and returned the product without any fuss from the company who issued a full refund promptly
No issue with the company integrity however on this occasion the product did not meet the description given
16 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Emma,
Thank you for such an honest and balanced review — and for acknowledging our integrity even when the product itself fell short.
We're really sorry the watch didn't match its description. The way you've described the damage makes clear it was well beyond what "good" condition should ever mean and that's a grading inconsistency we take seriously internally.
We're glad the return process was smooth and the refund came through promptly — that's the least we could do. Your feedback on the grading genuinely helps us improve and we hope to have the chance to give you a much better experience if you choose to shop with us again.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Double good — we'll take it! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Very good communication
Very good communication, was quoted one price but received a significant drop when phone was inspected I chose to take amount but wanted more, quick service and money transferred within an hour
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Joanne,
Thank you for the kind words on communication and speed — money transferred within an hour is always what we aim for!
We're sorry the revised offer was a significant drop from the initial quote and that it didn't feel quite right. If you'd like us to take another look at your inspection findings, please do get in touch at contact@grademobile.co.uk with your order reference.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We hope to do better for you next time!
Best,
Grade Mobile Customer Support Team
Fast payment but was quoted nearly…
Fast payment but was quoted nearly double at the start and it didn’t say I would receive so less, the phone wasn’t in bad condition like they said there were scratches etc and there wasn’t.
GMB276614
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Vicky,
Thank you for sharing this and we're glad the payment came through quickly.
We're sorry the final offer was nearly half the initial quote and that the damage cited didn't reflect the condition you sent the phone in. If you believe the inspection findings weren't accurate, that's something we'd genuinely like to look into. Please get in touch at contact@grademobile.co.uk with your order reference and any photos you have of the device before sending and we'll have it reviewed by a senior member of the team.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We'd like the chance to make this right.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
We do work hard — and hearing it's noticed makes it all worthwhile! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
The customer service is not very …
Order id GMB276519
The customer service is not very responsive and the valuation should be improved a little
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Abhinay,
Thank you for the feedback and we're sorry to hear the response times and valuation didn't meet your expectations.
We always aim to respond within 24 hours and we're sorry if that wasn't the case for you. On the valuation, we'd like to understand more about your specific experience. Please get in touch at contact@grademobile.co.uk with your order reference and we'll look into both points for you.
We hope to have the chance to do better.
Best,
Grade Mobile Customer Support Team
What’s my recent experience with Grade mobile?
Hello,my name is Andrew Tanner,My experience with Grade mobile was really great ! I was looking for a phone for an upgrade! And so whilst I was scrolling through instagram I came across Grade mobile that’s how I came up with Grade mobile and went to their website looked through and was very helpful the website I got an grade deal and great phone ! Phone was basically like new but without the hefty price! Came with a charger and plug ! And no dents ,damage,scratche or anything at all ! I was really happy with the service and the Quality I received on my phone and how simple it is to use the website ! I am really happy and pleased with Grade mobile of the Quality service they provide! Thank you once again Grade mobile
10 June 2026
Unprompted review
Reply from GRADE MOBILE
Hi Andrew,
What a wonderful review to read — thank you so much for sharing the full story!
Found us on Instagram, browsed the website, got a great deal and a phone that arrived like new with no dents, scratches or damage — that's exactly the journey we want every customer to have. And a charger and plug included too!
Refurbished really doesn't have to mean compromising on anything and we're so glad that came through for you. We hope to see you back whenever you're ready for your next upgrade!
Best,
Grade Mobile Customer Support Team
DO NOT SEND YOUR DEVICE TO THIS COMPANY
DO NOT SEND YOUR DEVICE TO THIS COMPANY
I sent my device to this company in perfect working order , it had a couple of little scrapes on the side of the device due to always being in a case since the day i have had it, the online offer stated £650
2 days passed and they sent me an offer of £280, they told me that my screen was faulty, my screen was not faulty at all, i was selling my iPhone 16 pro because i upgraded my phone to a 512gb because i was lacking in storage when taking any new videos/photos , they then offered me £310 instead which i still said no because i was expecting over £600!!
I have now received my phone back and the screen is damaged, bit of a coincidence i say no to the offer and my phone is now damaged.
Not happy i recommend you use anybody but this company when trying to sell your device
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Wesley,
We take this review extremely seriously and want to address it directly.
We completely refute any suggestion that damage would be caused to a device intentionally. That is not something that would ever happen within our operation and it would be wholly contrary to everything we stand for as a business.
However, we do understand how concerning it is to receive your phone back in a worse condition than you sent it, and we want to investigate this thoroughly. Screen damage can occasionally occur in transit and we want to understand exactly what happened in your case.
Please contact us immediately at contact@grademobile.co.uk with your order reference, photos of the device as you received it back and any photos you have of it before sending. We will have a senior member of the team investigate this as an absolute priority and respond to you directly.
We are sorry for the distress this has caused and we are committed to getting to the bottom of it.
Best,
Grade Mobile Customer Support Team
They kept in contact with my the whole…
They kept in contact with me the whole way throughout the process if they received my phone, then checking through the process and confirmation of the amount I’ll receive. Also their instructions of how to send the phone off to them was excellent
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jessica,
Kept in contact every step of the way — from receiving your phone right through to confirming your payout. That's the communication standard we hold ourselves to and it's really great to hear it came through!
Really glad the instructions were clear too — we want the whole process to feel effortless. Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Simple and easy to use
Simple and easy to use. Had to negotiate for final price but we came to a very quick agreement that I was happy with.
Order ID GMB277270
23 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Simple and easy to use, a quick negotiation and a price you were happy with — that's the outcome we always aim for!
The counter offer process is there for exactly that reason and we're really glad it landed well for you. Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Gemma,
Exactly as described — no surprises, just great refurbished tech! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
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