Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
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Review summary
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Reviews shaping this summary
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Instant quote
Instant quote, money paid quick, great service, would definitely use again and recommend.
28 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Neil,
Instant quote, quick payment and a great service — with a would use again and recommend on top! Thank you so much.
We look forward to having you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Easy to pack with clear instructions
Easy to pack with clear instructions. Transaction was completed quickly and securely as they got me to confirm my details.
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Hana,
Clear instructions, quick and a secure transaction from start to finish — exactly how it should feel! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Offered a 165 lower than what was…
Offered a 165 lower than what was offered but eventually met in the middle and payment was made within 45 minutes once figure was agreed.
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Callum,
Met in the middle and paid within 45 minutes of agreeing — really glad the counter offer process worked out for you!
We understand the initial drop was significant and we appreciate you pushing back. We're sorry it had to come to a negotiation but pleased a fair figure was reached in the end.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Do Not Use!
Initially quoted £110. Upon receiving phone this went down to £6.85! Argued the fact and then changed their mind £35. Proves their first offer of £6.85 was an absolute joke. Wouldn’t use this company or recommend to anyone!
1 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi Keith,
Thank you for sharing this and we completely understand your frustration.
An initial revised offer of £6.85 on a £110 quote is something we would like to look into, as that is a significant and unusual outcome. The fact that it was quickly revised to £35 when challenged suggests the initial figure may not have accurately reflected the inspection findings and we'd like to understand why.
Please get in touch at contact@grademobile.co.uk with your order reference and we'll have this reviewed as a priority.
We're sorry the experience left such a negative impression and we'd genuinely like the chance to investigate this properly.
Best,
Grade Mobile Customer Support Team
Easy service
Easy service, got my money quick! No complaints:)
Order ID - GMB277156
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
No complaints — that's the dream! Easy service and money in quickly. Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
It would have been a 5 star rating
It would have been a 5 star rating, but I had to chase it up to get payment.
1 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for the honest feedback and we're really sorry you had to chase the payment — that's not the experience we want and it's what cost you that fifth star!
We always aim for payment to land without any need to follow up and we'll look into what caused the delay on your order. We hope to earn that full five stars next time around.
Best,
Grade Mobile Customer Support Team
Grade Mobile Resell Review
Grade Mobile Resell Review – Order ID: 276915
Overall, the process with Grade Mobile Resell was straightforward. The website was easy to use, the initial quote was provided quickly, and once I accepted the final offer, the payment process was smooth and prompt.
However, I was quite disappointed with the grading of my iPhone 14 Pro Max. The phone had been kept in a case and had a screen protector on for its entire life, so I felt it was in excellent condition.
My initial online valuation was £260, but after inspection I was offered just £160, which I felt was far too low. I rejected that offer and countered with £250. Grade then increased their offer to £220, which I eventually accepted.
While I appreciate that devices can be regraded after inspection, such a significant reduction from the original valuation was disappointing and didn’t reflect the condition of my phone in my opinion.
The selling and payment process deserves credit, but the grading experience left me feeling that the initial offer was misleading. Hopefully, the grading process can become more consistent and transparent in the future.
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Rob,
Thank you for such a detailed and balanced review — we really appreciate the time you've taken to lay this out so clearly.
We're glad the website, payment and overall process hit the mark. On the grading, we hear you — a drop from £260 to £160 on a phone kept in a case and screen protector its entire life is significant and we understand why it felt inconsistent with the condition you'd maintained.
We're pleased the counter offer process got you to £220 and that payment came through smoothly. But your point about the initial valuation needing to be more transparent and consistent is one we genuinely take on board — it's recurring feedback and we're actively working on improving that.
For future reference, booking directly through our website rather than through a comparison site gives a clearer picture of our grading criteria upfront, which can help set more accurate expectations.
Thank you again for the constructive feedback.
Best,
Grade Mobile Customer Support Team
Order GMB274223
Order GMB274223 - I received a small gesture from Grade Mobile for my time providing a constructive review, but it was not conditional on being positive
It was super easy to send my phone to grade mobile, I received bubble wrap packaging and prepaid postage for next day delivery. I got a conformation email to say it was received and email to say it had been reviewed with an offer price in the same day. I felt the feedback about the condition of my phone was fair
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Dee,
Super easy from start to finish, received and reviewed on the same day, and a fair assessment of the condition — that's the Grade Mobile experience we work hard to deliver! Thank you for sharing.
Really glad it all came together so smoothly and we hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
ok experience
I received a small gesture from Grade Mobile for my time providing a constructive review, but it was not conditional on being positive.
The phone was in pristine condition but they said it was poor condition. It wasn't. They offered £135 less than initial quote. I refused it and they then upped their offer but it was still below what I think it should have been. I accepted out of convenience.
Payment is easy and fast.
Order number #GMB274241#
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Roisin,
Thank you for sharing this and we're sorry the experience left you feeling underwhelmed.
A pristine phone being graded as poor and offered £135 below the initial quote is something we'd like to look into. If you felt the grading didn't reflect the condition you sent the phone in, that's a fair concern and we'd like to understand the inspection findings better.
Please get in touch at contact@grademobile.co.uk with your order reference and any photos you have of the phone beforehand and we'll have it reviewed by a senior member of the team.
Really glad the payment was easy and fast — and we hope to give you a better overall experience next time.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Shehab,
A good experience is always what we aim for — thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Excellent and easy purchase through…
Excellent and easy purchase through Amazon. Good price for a reconditioned ‘good’ Apple Watch 8.
Speedy delivery within 48 hours.
Lovely watch. Works well.
However, strap is a bit tight as it wasn’t clear in the listing it was a ‘youth’ size.
Also, it didn’t match with my iPhone X so I’ve had to add it to a family members phone, not ideal. ( I did check it was compatible beforehand but the watch is iOS 26, my phone is not. )
Also, main niggle is battery life. I have to charge it every day and can’t trust it if I go out for the day so would really like a new battery, if possible, as I’ve only just purchased the watch and I would have thought a ‘good’ reconditioned watch would have a ‘good’ battery. Many thanks
31 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Victoria,
Thank you for such a thorough and honest review — really glad the watch arrived quickly and is working well overall!
On the strap size — we take on board that the listing should make the size more prominent and we'll look into improving that clarity.
On the iOS compatibility — Apple Watch Series 8 does require iOS 16 or above, so it's worth checking whether an iOS update is available for your iPhone X to see if that resolves the pairing issue.
On the battery — we'd really like to help with this. If you're having to charge daily and feel the battery life isn't matching the 'good' grade description, please get in touch at contact@grademobile.co.uk with your order reference and we'll look into a resolution for you under our 12 month warranty.
Hope to get this all sorted for you!
Best,
Grade Mobile Customer Support Team
Quick and simple
Quick and simple. Phone arrived the next day and looks great
I had been scanned a few days earlier by BONVYA so I was skeptical but I needn’t have been as Refurbed were a pleasure to deal with and I’ll be using them again.
28 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Tracey,
Really glad the experience restored your confidence after a worrying encounter elsewhere — and that the phone arrived the next day looking great!
We're proud to be one of the sellers on Refurbed and it's great to hear the experience was a pleasure from start to finish. We hope to see you back again whenever you're ready for the next one!
Best,
Grade Mobile Customer Support Team
Hye I like your giveaway of iPhone I…
Hye I like your giveaway of iPhone I already participated PLZZ give me this give away I really need this for making HD quality videos for my content I hope I will win 🌸🌸
31 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Afsha,
Thank you for the kind words and good luck — fingers crossed! 🌸
We love hearing from content creators and hope to welcome you as a customer soon. Watch this space!
Best,
Grade Mobile Customer Support Team
Excellent condition despite being…
Excellent condition despite being graded as acceptable !
Arrived on time at a good price. Battery life as described.
Very pleased
15 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Brian,
Exceeding expectations even on an acceptable grade — we'll take that as a win! Thank you so much.
On time, great price and battery life as described — really glad it all came together perfectly for you. Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Feel like I'm being forced to leave a…
Feel like I'm being forced to leave a review before my evaluation, post early bonus, when packaging arrived 5days after requesting
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Aaron,
Thank you for flagging this and we completely understand the frustration.
Our review incentive is genuinely meant to be offered after the process is complete — not before. If the timing of the request felt pressured or premature, that's something we'd like to look into as it's not how the programme is intended to work. We want honest feedback based on the full experience, not just part of it.
On the packaging taking 5 days to arrive — we're sorry for that delay. We'll keep an eye on your order and hope the rest of the process runs smoothly for you. Please don't hesitate to get in touch at contact@grademobile.co.uk with your order reference if you need anything.
Best,
Grade Mobile Customer Support Team
I trusted it and this was so genuine
Interaction was good through online it looks genuine
17 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Trusted and genuine — that's exactly what we are and exactly what we want every customer to feel! Thank you.
Hope to welcome you back again soon!
Best,
Grade Mobile Customer Support Team
Excellent company
The package was received quickly. The process was smooth. They offered a lower offer and i was given the option to accept or counteroffer and we agreed a counteroffer im extremely happy and would highly recommend the company. Fast payment once agreed a fee
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Jenny,
Counter offer agreed, extremely happy and fast payment to seal the deal — that's exactly the outcome we want for every customer! Thank you.
Really glad the process felt smooth throughout and we'd love to have you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Lyza,
Very good is what we're all about — thank you!
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Quick and easy process
Easy enough to return and quick turnaround after thorough checks and transaction was simple. Good service.
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Easy return, thorough checks, quick turnaround and a simple transaction — all the right ingredients! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi,
Quick, easy and money sent fast — exactly how it should be! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
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