Update - after jumping through too many hoops, I finally received a replacement order. The company initially denied that the weird random package was from them, and I had to do a lot of digging an... See more
Company replied
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The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.
530 Showers Dr Ste 7129, 94040, Mountain View, United States
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The colors are vivid and mix really well. The watercolor book took a lot of water without buckling, nice thick paper. I am really pleased with the paintings I completed.
I do wish there was a reference picture to go by, as some outlines are tough to figure out.
Can't wait for the next quarterly box!

Reply from Grabie
These acrylic paint markers are so easy to use. They work wonderfully on plaster figures to paint,coloring books,sketch papers,rocks and so forth! The colors are beautiful and the glitter is so pretty too! In my experience and opinion Grabbie makes the best markers and pens.

Reply from Grabie
I absolutely love these gel pens!!! The glitter is a total bonus! They make you want to write and color and doodle all day long!

Reply from Grabie
TBH It took so long to get to me I emailed about it, and got a canned response that did not help.
By the time I got it, I don't know why I ordered it. It certainly wasn't a deal.

Reply from Grabie
I've tried to contact customer service about my glitter gel pens leaking.

Reply from Grabie
I love this Gracie set of paints. The colors are awesome and the paint flows beautifully. Why pay more when the Gracie set of paints work great!

Reply from Grabie
Such a lovely variety of things we need and also amazing quality and delivery is quick too xxx

Reply from Grabie
Love the products!! Quick shipping!! Great website!!

Reply from Grabie
I LOVE the regular fine point acrylic pens but have found the glitters sometimes dried up. I sent many of both as gifts and have not yet asked if any others have found that with glitters. I am a retired Art teacher who still has a weekly Art group with old colleagues. Will see what they say. Hopefully my experience was a one off!!

Reply from Grabie
The box was packed with goodies that felt high end and luxurious. I was really pleased by how much came in the box and felt like it was worth the price I paid! The aesthetic felt luxurious and classy.

Reply from Grabie
I waited close to a month for my order over the holidays. Once they finally came I was very satisfied.

Reply from Grabie
The shipping process was a little confusing, but I did receive the markers within the timeline of 7-20 days.
The markers are very high quality. I will buy more of these markers in the future, but might buy from Amazon or an art store instead of directly from the manufacturer.
Everything worked out in the end and I am happy I purchased the set of dual tip acrylic markers. Now to finish coloring in the color chart. :)

Reply from Grabie

Reply from Grabie
I placed an ordered on Dec. 8 (4 weeks ago) and still have not received my order. I have emailed them about this and still have not heard from them.

Reply from Grabie
It has been almost a month since I placed an order and have yet to receive it. Customer service doesn’t help with the issue other than giving you tracking information. Item says shipped but is still in Illinois where it started??

Reply from Grabie
I am disappointed with my experience with ordering from Grabie. I ordered some items in early December. I was notified of shipping a couple of days later: However, I still have not received my items (it has been ~4 weeks). The USPS tracking has been alternating between "arrived at shipping partner facility, USPS awaiting item" and "departed shipping partner facility, USPS awaiting item" for the past month. The location listed with these "updates" has not changed. I tried to get in touch with customer service to make sure everything was okay with my order, but I haven't been able to get in touch with anyone. I've tried to contact customer service about 6 times over the past two weeks, and I haven't been able to locate any additional contact information. I was starting to become concerned about it being a potential scam and was looking into filing a dispute through Paypal. However, per the recent reviews on this site, it appears I am not the only one with this issue. I am glad I'm not the only one and do feel less concerned about Grabie being a scam, but because of my poor experience and seeing that others have this problem too, I do not recommend ordering from this company. Not because of the long shipping time, but because of the lack of response from customer service and the inability to convey concerns or have them addressed.

Reply from Grabie
While I like their paint their website shipping time is insanely long with no true tracking. My bf ordered a bunch of stuff for Christmas for me and it's been over 20 days, no updates, no responses to emails, no info. I wouldn't care about the timeframe if they were true to the customer and actually communicated a realistic delivery. I'm trying to be patient with them since I know it's coming from overseas but I've gotten items from Korean and Japan in a week or less so I genuinely don't know their excuse.
Edit/update: still do not have my items. It's been almost a month now since ordering. They use some sort of crappy technique when putting in shipping where it sits in limbo with a US tracking number while the overseas shipping happens. No idea why it's taking so long and their response isn't good either. This will be my last order from them, I'll swap to another brand after this nightmare.

Reply from Grabie
0 STARS NEVER ORDER FROM HERE THEY ARE A SCAM ! USPS NEVER RECEIVES ITEM AND THEY SAY IRS PROCESSING !! It’s been weeks, I have to DISPUTE WITH MY BANK NOW !

Reply from Grabie
Their products look nice, but shipping times and customer service are abysmal. I just found out you can buy their products on Amazon (2 day delivery with Prime). Next time I want something from Grabie, I'll take this route.

Reply from Grabie
The scrapbook boxes are always so full of amazing things, and this one was no exception! I am looking forward to the next!

Reply from Grabie
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