Grabie Reviews 192

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including pens, watercolors, and acrylic markers, noting their vivid colors and opaque coverage. Many people are impressed with the performance of the glitter pens, highlighting their amazing sparkle and juicy flow, often preferring them over other brands. The variety of colors available is also a significant positive, making the products suitable for gifting to friends and family. However, some customers also noted issues with shipping, receiving incorrect items or products that were poorly packaged and arrived damaged. A few other people also felt that while the product designs were pretty, the printing quality could be improved, as some images appeared blurry.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the products,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update - after jumping through too many hoops, I finally received a replacement order. The company initially denied that the weird random package was from them, and I had to do a lot of digging an... See more

Company replied

Rated 3 out of 5 stars

Love the Grabie glitter gel ink pens, BUT, beware if they stop working. I shook one and ended up with emerald green glitter ink all over me, my clothes, chair, the piece I was working on, my kindle a... See more

Company replied

Rated 3 out of 5 stars

On the advertisement it showed not only the little water brushes but also a set of water color brushes coming with the paints. I never got those brushed. I wrote to you asking about it but never got... See more

Company replied

Rated 5 out of 5 stars

These pens are wonderful! Much more juicy that Pilot Frixions, which I've used for almost 20 years. I would definitely choose a Grabie over Frixions these days!

Company replied


Company details

  1. Art Supply Store
  2. Craft Store
  3. Paint Store
  4. Scrapbooking Store
  5. Stationery Store

Written by the company

The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.


Contact info

3.9

Great

TrustScore 4 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What fun!

The colors are vivid and mix really well. The watercolor book took a lot of water without buckling, nice thick paper. I am really pleased with the paintings I completed.
I do wish there was a reference picture to go by, as some outlines are tough to figure out.
Can't wait for the next quarterly box!

7 April 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you so much for your kind words! We truly appreciate your feedback about the reference pictures and will keep that in mind as we continue to improve future boxes. Happy painting!

Rated 5 out of 5 stars

acrylic paint markers

These acrylic paint markers are so easy to use. They work wonderfully on plaster figures to paint,coloring books,sketch papers,rocks and so forth! The colors are beautiful and the glitter is so pretty too! In my experience and opinion Grabbie makes the best markers and pens.

1 March 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you so much for your kind words. Happy creating!

Rated 5 out of 5 stars

I absolutely love these gel pens!!

I absolutely love these gel pens!!! The glitter is a total bonus! They make you want to write and color and doodle all day long!

20 January 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you for sharing — happy doodling!

Rated 3 out of 5 stars

TBH It took so long to get to me I…

TBH It took so long to get to me I emailed about it, and got a canned response that did not help.
By the time I got it, I don't know why I ordered it. It certainly wasn't a deal.

18 February 2025
Unprompted review
Grabie logo

Reply from Grabie

We apologize for the delay and any inconvenience this may have caused. To assist you further, could you please provide your order number and the email address used when placing the order? We will check the details and get back to you as soon as possible. Thank you for your patience!

Rated 2 out of 5 stars

I've tried to contact customer service…

I've tried to contact customer service about my glitter gel pens leaking.

10 February 2025
Unprompted review
Grabie logo

Reply from Grabie

We’re truly sorry to hear about your experience with our glitter gel pens. We have already reached out to you regarding this issue. We’re more than happy to send you a replacement, but we do need your order number to verify the purchase. Thank you for your understanding, and we hope to resolve this for you as soon as possible.

Rated 5 out of 5 stars

I love this Gracie set of paints

I love this Gracie set of paints. The colors are awesome and the paint flows beautifully. Why pay more when the Gracie set of paints work great!

2 February 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you for your wonderful feedback! We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Love this shop

Such a lovely variety of things we need and also amazing quality and delivery is quick too xxx

22 January 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you so much for your kind words and support!

Rated 5 out of 5 stars

Love the products!

Love the products!! Quick shipping!! Great website!!

10 January 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you so much for your support! We're delighted you love our products and service.

Rated 3 out of 5 stars

Do not make that a review please!

I LOVE the regular fine point acrylic pens but have found the glitters sometimes dried up. I sent many of both as gifts and have not yet asked if any others have found that with glitters. I am a retired Art teacher who still has a weekly Art group with old colleagues. Will see what they say. Hopefully my experience was a one off!!

3 January 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you for your feedback and support. We're sorry to hear about your experience with the glitter markers. If the problem persists, please let us know—we're happy to assist!

Rated 5 out of 5 stars

Excellent goodies

The box was packed with goodies that felt high end and luxurious. I was really pleased by how much came in the box and felt like it was worth the price I paid! The aesthetic felt luxurious and classy.

4 January 2025
Unprompted review
Grabie logo

Reply from Grabie

Thank you so much for your kind words! We're thrilled to hear you loved the box. Your satisfaction means the world to us!

Rated 3 out of 5 stars

I waited close to a month for my order…

I waited close to a month for my order over the holidays. Once they finally came I was very satisfied.

7 December 2024
Unprompted review
Grabie logo

Reply from Grabie

Thank you for your patience during the holiday rush. We’re truly sorry for the delay and have made improvements to our shipping process. We’re thrilled you’re satisfied with your order and hope to serve you again!

Rated 5 out of 5 stars

Great markers and a little confusing shipping

The shipping process was a little confusing, but I did receive the markers within the timeline of 7-20 days.

The markers are very high quality. I will buy more of these markers in the future, but might buy from Amazon or an art store instead of directly from the manufacturer.

Everything worked out in the end and I am happy I purchased the set of dual tip acrylic markers. Now to finish coloring in the color chart. :)

9 January 2025
Unprompted review
Grabie logo

Reply from Grabie

We’re truly sorry to hear that your experience hasn't met your expectations. We sincerely apologize for the delays in processing your order and for not responding to your inquiries in a timely manner. Due to the high volume of orders during the holiday season, both our logistics and customer service have been slower than usual, which unfortunately caused some delays. After reviewing your order, I can confirm that it is in transit and moving through the shipping process. We’re actively working on improving our logistics to ensure faster delivery times in the future.

We deeply appreciate your patience and understanding, and we hope to provide you with a better experience moving forward.

Rated 3 out of 5 stars

Terrible company!!

Product finally arrived and is very nice.

9 January 2025
Unprompted review
Grabie logo

Reply from Grabie

We sincerely apologize for the delay during the holiday season. We’re actively working to improve our logistics processes to ensure faster deliveries in the future. We’re glad to hear you’re happy with the product, and we truly hope to have the chance to serve you better in the future. Thank you for your patience and understanding.

Rated 1 out of 5 stars

4 weeks and still waiting

I placed an ordered on Dec. 8 (4 weeks ago) and still have not received my order. I have emailed them about this and still have not heard from them.

8 December 2024
Unprompted review
Grabie logo

Reply from Grabie

I sincerely apologize for the delay and the frustration this has caused. Due to the high volume during the holiday season, both our shipping and customer service have experienced delays. We're actively working with our shipping partner to resolve this as quickly as possible. Thank you for your patience and understanding. If you need any further assistance, please feel free to reach out.

Rated 1 out of 5 stars

Do not purchase from them

It has been almost a month since I placed an order and have yet to receive it. Customer service doesn’t help with the issue other than giving you tracking information. Item says shipped but is still in Illinois where it started??

5 January 2025
Unprompted review
Grabie logo

Reply from Grabie

We sincerely apologize for the delay and understand your frustration. Due to the high volume during the holiday season, there have been delays with our logistics partners. Please rest assured, we have already followed up with them to expedite your order. We truly appreciate your patience and understanding.

Rated 1 out of 5 stars

Unable to get in touch with customer service regarding concerns

I am disappointed with my experience with ordering from Grabie. I ordered some items in early December. I was notified of shipping a couple of days later: However, I still have not received my items (it has been ~4 weeks). The USPS tracking has been alternating between "arrived at shipping partner facility, USPS awaiting item" and "departed shipping partner facility, USPS awaiting item" for the past month. The location listed with these "updates" has not changed. I tried to get in touch with customer service to make sure everything was okay with my order, but I haven't been able to get in touch with anyone. I've tried to contact customer service about 6 times over the past two weeks, and I haven't been able to locate any additional contact information. I was starting to become concerned about it being a potential scam and was looking into filing a dispute through Paypal. However, per the recent reviews on this site, it appears I am not the only one with this issue. I am glad I'm not the only one and do feel less concerned about Grabie being a scam, but because of my poor experience and seeing that others have this problem too, I do not recommend ordering from this company. Not because of the long shipping time, but because of the lack of response from customer service and the inability to convey concerns or have them addressed.

5 January 2025
Unprompted review
Grabie logo

Reply from Grabie

I sincerely apologize for the delayed response and the frustration you've experienced. Due to the high volume of orders during the holiday season, our logistics have been slower than usual, and unfortunately, this has caused delays in shipping and a backlog in customer service inquiries.

We’ve already reached out to our shipping partner to expedite the process, and we’re doing everything we can to resolve this as quickly as possible. I truly understand your concerns, and I apologize for the inconvenience caused. Thank you for your patience and understanding, and please don’t hesitate to reach out if you need further assistance.

Rated 1 out of 5 stars

Outrageous shipping times

While I like their paint their website shipping time is insanely long with no true tracking. My bf ordered a bunch of stuff for Christmas for me and it's been over 20 days, no updates, no responses to emails, no info. I wouldn't care about the timeframe if they were true to the customer and actually communicated a realistic delivery. I'm trying to be patient with them since I know it's coming from overseas but I've gotten items from Korean and Japan in a week or less so I genuinely don't know their excuse.

Edit/update: still do not have my items. It's been almost a month now since ordering. They use some sort of crappy technique when putting in shipping where it sits in limbo with a US tracking number while the overseas shipping happens. No idea why it's taking so long and their response isn't good either. This will be my last order from them, I'll swap to another brand after this nightmare.

5 December 2024
Unprompted review
Grabie logo

Reply from Grabie

We’re truly sorry for the delay and lack of updates. The holiday season has been especially busy, which has caused some unexpected delays in shipping and responses. We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy time.

Rated 1 out of 5 stars

0 STARS NEVER ORDER FROM HERE THEY ARE…

0 STARS NEVER ORDER FROM HERE THEY ARE A SCAM ! USPS NEVER RECEIVES ITEM AND THEY SAY IRS PROCESSING !! It’s been weeks, I have to DISPUTE WITH MY BANK NOW !

30 December 2024
Unprompted review
Grabie logo

Reply from Grabie

We sincerely apologize for the delay caused by the holiday season, which has impacted shipping times. Your order is currently in transit, and we’ve already contacted the carrier to expedite the process. Thank you for your patience, and we truly appreciate your understanding during this busy period.

Rated 2 out of 5 stars

You Can Buy Their Products On Amazon!

Their products look nice, but shipping times and customer service are abysmal. I just found out you can buy their products on Amazon (2 day delivery with Prime). Next time I want something from Grabie, I'll take this route.

26 December 2024
Unprompted review
Grabie logo

Reply from Grabie

We sincerely apologize for the delay you experienced during the holiday season. Shipping times were impacted by high order volumes, and we regret any inconvenience caused. Our products are also available on Amazon and TikTok Shop for faster delivery, and our official website offers more comprehensive selection. We truly appreciate your support and hope to serve you better in the future.

Rated 5 out of 5 stars

Amazing boxes!

The scrapbook boxes are always so full of amazing things, and this one was no exception! I am looking forward to the next!

18 December 2024
Unprompted review
Grabie logo

Reply from Grabie

Thank you so much for your kind words and continued support! Your enthusiasm inspires us to keep creating!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look