Mohamed called to tell us where to meet him at the very busy Miami Port and picked us up early which worked out perfectly! He got us safely to the Ft Lauderdale airport and was the perfect end to our... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent transportation service from the cruise ship to the airport. My driver, MD A Rahmann was professional, on time, and very friendly. The ride was smooth and comfortable, and he helped make the... See more
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We had a reservation to take us to the airport from the Miami cruise port. On the day, traffic in the area was horrific, estimated a 30 minute ride to 2 1/2 hours. It was a mess. The company was in co... See more
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I arranged for two vans to accommodate our group. Because of weather delays I had to change the place and date of the pickup. From the original booking to the updated pickup everything went very smoo... See more
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Company details
About GO Airport Shuttle
Written by the company
GO Airport Shuttle: Door-to-Door Airport Transportation Since 2007
Since 2007, GO Airport Shuttle has specialized in airport transportation, offering both shared ride shuttles and private car services for travelers across the country. We pioneered the shared ride shuttle model, grouping passengers with similar destinations to help keep fares lower and reduce traffic around airports. Over the years, our service has grown to include airport car service, point-to-point transfers, private rides for around town, hourly charters, and transportation for groups and special events.
What sets us apart is our network of trusted local affiliates. Whether you need a ride from your home, office, campus, or hotel, GO provides door-to-door airport pickups and drop-offs. With flight tracking, real-time driver updates, and one-click mobile check-in, we make every step of your trip easy. You can even book your entire journey—including both departure and return rides in multiple cities—at once.
Our focus has always been on safety, transparency, and reliability. We offer upfront pricing with no hidden fees or surge rates, and you can cancel for free within 24 hours. GO Airport Shuttle is available 24/7, with customer support ready to help when you need it.
We invite you to read our reviews, follow us for updates, and let GO handle your ground transportation needs—so you can focus on what matters most: your trip.
Reasons to GO With Us
Written by the company
- Upfront Pricing
- All inclusive fares with no hidden fees or additional charges for reserving in advance. No surge pricing during peak travel times or inclement weather.
- Available 24/7
- Schedule your airport transportation in advance with our 24/7 service.
- From Anywhere, To Anywhere
- Book transportation for all four legs of your journey in your departure and destination cities at the same time - making travel even easier.
Contact info
United States
- 773-363-0001
- info@goairportshuttle.com
- gowithus.com
4.5
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good for large private groups up to 10 people
We had a large group and it was so easy for us. Great service!
2 January 2026
Reply from GO Airport Shuttle
Thank you, Lori! We're so glad you and your group had a great experience.
Reply from GO Airport Shuttle
Excellent to hear, Eliza. Thank you for choosing to go with us.
Staff is courteous
Staff is courteous. There is good communication with driver. The vehicle has sufficient room and is very comfortable.
2 January 2026
Reply from GO Airport Shuttle
Thanks for sharing, Joann! We appreciate your feedback.
Great Customer Service
Driver was early and gave me a call. Got us to the airport safely!
1 January 2026
Reply from GO Airport Shuttle
Thank you for your feedback, Alesha. Glad to hear it!
The driver Petre is very efficient and…
The driver Petre is very efficient and professional. He went above board to help my disabled mother. We used him for both round-trip rides. Although we scheduled a 9am pick up since we were returning off the cruise. We disembarked early and was 30 minutes early. He was there waiting for us. When we were confused about where to meet on our arrival at the airport, the customer service answered and connected us to the driver immediately. A very very good company to book with....
26 December 2025
Reply from GO Airport Shuttle
Thank you for your feedback, Darron! We're so glad everything went well.
The overall experience started a little…
The overall experience started a little rocky with a very dismissive attitude. We had the same driver for the next two segments and the attitude changed to positive and helpful. The last leg was a different driver and the experience was satisfactory.
28 December 2025
Reply from GO Airport Shuttle
Thank you for your feedback, Mildred.
Driver was on time
Driver was on time, communicative and friendly. Would definitely use again!
20 December 2025
Reply from GO Airport Shuttle
Hi Melissa, Thank you for your feedback. We're glad to hear all went well.
Reply from GO Airport Shuttle
Alan, thank you for your feedback! We appreciate it and hope to see you on board our vehicles in the future.
We had booked a shuttle
We had booked a shuttle, but a car came to pick us up. I believe there was a difference in cost in the two so I was a little taken back with the choice. Our driver was extremely friendly, and God is where we needed to go however, I didn’t like the switch in service request requested.
27 December 2025
Reply from GO Airport Shuttle
Hi Meyers, at times, we upgrade passengers when it makes sense to do so. There shouldn't be an additional cost. Please contact us and reference Trustpilot if you notice the charge on your credit card is different. I will reach out to customer service proactively.
Reply from GO Airport Shuttle
Thank you so much for your feedback!
Love GO Airport Shuttle
Love GO Airport Shuttle! Very accomodating and comfortable. Easy to set up the ride online! Driver was great and gave a smooth ride!
26 December 2025
Reply from GO Airport Shuttle
We're glad you love our service and love having your on board! Have a great day and thanks for your feedback!
Sam was amazing
Sam was amazing! He gave us some history of Miami and pointed out historical and exciting sites. He went above and beyond to ensure our comfort and ease of travel. Highly recommend Sam and his service.
26 December 2025
Reply from GO Airport Shuttle
Hi Stefan, we're so glad to hear about your experience with GO and your driver Sam. Thank you for sharing!
Reply from GO Airport Shuttle
Thank you for your feedback, Alexis!
Reply from GO Airport Shuttle
Thank you, Angela, We appreciate your feedback.
Our driver was very friendly and…
Our driver was very friendly and accommodating. The car was clean spacious and beautiful. Would highly recommend
15 December 2025
Reply from GO Airport Shuttle
Wonderful to hear, Gina! Thank you for sharing!
Driver was on time
Driver was on time! It was a pleasant ride to the airport, & return trip was the same! Very reasonable, and the car/bus was comfortable!
15 December 2025
Reply from GO Airport Shuttle
Thank you, Arlene! We're glad the trip went well.
Reply from GO Airport Shuttle
Thank you, Milorad!
Give the driver the CORRECT name &…
Give the driver the CORRECT name & location of the ship. We waited a very long time, then had to move 11 bags to the other side of the lot. Never again
21 December 2025
Reply from GO Airport Shuttle
Hello BJ, we are sorry there was confusion with your pickup location. That is unusual for our service, but we will look into the issues you described and determine what happened to ensure miscommunication is avoided in the future.
Confirmed 2:00 AM shuttle canceled last minute unless I paid $200 extra
I booked and prepaid a 2:00 AM shared shuttle from New Haven to JFK through GO Airport Shuttle’s official system. The reservation was confirmed and charged in full several days in advance.
Less than 48 hours before pickup, I was contacted and informed that due to an internal system error, the company could not honor the confirmed service unless I paid over $200 extra for a private sedan. The only alternative offered was cancellation and refund.
Because this was an early-morning airport transfer, this last-minute ultimatum left me with no reasonable options. To avoid missing my international flight, I was forced to book an Uber urgently at additional cost.
The company acknowledged the error was theirs but refused to provide an equivalent service at the agreed price or take responsibility for the consequences. This was a very stressful experience and not what you expect after receiving a confirmed booking.
I would not recommend relying on this service for time-critical airport travel.
21 December 2025
Unprompted review
Reply from GO Airport Shuttle
Dear Alejandara, We are sorry that there was an issue with your reservation. While shared ride is available from New Haven to JFK, it does not operate at 2:00 AM. The refund and cancellation was processed, and the system is being updated to ensure customers cannot book shared service when it is not unavailable.
Shuttle service number 1 !
Very professionnal and courteous.
SUV super clean.
Right on the scheduled pick-up time.
Smooth ride to FLL.
15 December 2025
Reply from GO Airport Shuttle
Hi Mike, love reading this! We're glad you enjoyed our service and we hope you choose to go with us again in the future!
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