Mohamed called to tell us where to meet him at the very busy Miami Port and picked us up early which worked out perfectly! He got us safely to the Ft Lauderdale airport and was the perfect end to our... See more
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Excellent transportation service from the cruise ship to the airport. My driver, MD A Rahmann was professional, on time, and very friendly. The ride was smooth and comfortable, and he helped make the... See more
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We had a reservation to take us to the airport from the Miami cruise port. On the day, traffic in the area was horrific, estimated a 30 minute ride to 2 1/2 hours. It was a mess. The company was in co... See more
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I arranged for two vans to accommodate our group. Because of weather delays I had to change the place and date of the pickup. From the original booking to the updated pickup everything went very smoo... See more
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Company details
About GO Airport Shuttle
Written by the company
GO Airport Shuttle: Door-to-Door Airport Transportation Since 2007
Since 2007, GO Airport Shuttle has specialized in airport transportation, offering both shared ride shuttles and private car services for travelers across the country. We pioneered the shared ride shuttle model, grouping passengers with similar destinations to help keep fares lower and reduce traffic around airports. Over the years, our service has grown to include airport car service, point-to-point transfers, private rides for around town, hourly charters, and transportation for groups and special events.
What sets us apart is our network of trusted local affiliates. Whether you need a ride from your home, office, campus, or hotel, GO provides door-to-door airport pickups and drop-offs. With flight tracking, real-time driver updates, and one-click mobile check-in, we make every step of your trip easy. You can even book your entire journey—including both departure and return rides in multiple cities—at once.
Our focus has always been on safety, transparency, and reliability. We offer upfront pricing with no hidden fees or surge rates, and you can cancel for free within 24 hours. GO Airport Shuttle is available 24/7, with customer support ready to help when you need it.
We invite you to read our reviews, follow us for updates, and let GO handle your ground transportation needs—so you can focus on what matters most: your trip.
Reasons to GO With Us
Written by the company
- Upfront Pricing
- All inclusive fares with no hidden fees or additional charges for reserving in advance. No surge pricing during peak travel times or inclement weather.
- Available 24/7
- Schedule your airport transportation in advance with our 24/7 service.
- From Anywhere, To Anywhere
- Book transportation for all four legs of your journey in your departure and destination cities at the same time - making travel even easier.
Contact info
United States
- 773-363-0001
- info@goairportshuttle.com
- gowithus.com
4.5
Excellent
324 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Airport Shuttle
Thank you for sharing your feedback!
Waiting for me even though I was…
Waiting for me even though I was delayed. Was on time. Was there before us. Helped with the luggage. Gave us history of places we were passing on way to hotel
18 January 2026
Reply from GO Airport Shuttle
Thank you for sharing your feedback with us! We're glad everything went well despite your delay. Safe travels!
Excellent customer service
Excellent customer service. Confirmation of transport the night before. Driver Sami went above and beyond. When you are trying a new service and planning for a number of people you are always a little uncertain of its dependability. I will recommend ‘Go’ to everyone. Thank you!
15 January 2026
Reply from GO Airport Shuttle
Thank you, Cindy! We appreciate the kind words!
Reply from GO Airport Shuttle
Hi Tina, thank you for sharing your feedback with us! We're glad to hear your ride with Zuddin was great!
Poor communication ,worse service
They did not stick to the agreed pick up time, we ensured we rushed out got our bags and called them before 16 30,told to wait, then disconnected call with the driver, at 1700 called again and then got connected to a driver who said he is waiting at another terminal, so decided to cancel as they could not tell us how long more to wait after a 20hour flight. The taxi company said they have not charged as we have not used the service yet so i can request a refund. I Emailed customer service and marketing
with no response at all 6 days later.
14 January 2026
Unprompted review
Reply from GO Airport Shuttle
Dear Pregasin, The marketing team did forward your complaint and request for refund upon receipt to the appropriate channels. That request was received on 1/16/2026 at 9:10 AM CST. Customer Relations refunded your trip on 1/19/2026 at 4:54 PM EST, for a shared ride that was scheduled for 1/14/2026. The refund should post to your account within a few business days depending on your financial institution, which GO Airport Shuttle does not control.
Driver was on time and knew exactly how…
Driver was on time and knew exactly how to get us to the port....WONDERFUL
17 January 2026
Reply from GO Airport Shuttle
Thank you, Linda! We appreciate your feedback.
Amazing Shuttle Experience!
Mohamed called to tell us where to meet him at the very busy Miami Port and picked us up early which worked out perfectly! He got us safely to the Ft Lauderdale airport and was the perfect end to our family vacation. We have nothing but positive feedback for GO Shuttle and will definitely use the company’s drivers in any future trips to the US! Thank you for making our vacation transportation seamless!
16 January 2026
Reply from GO Airport Shuttle
Thank you, Erika! We're so glad to hear everything went well in FL. We'll be share to pass along your comments regarding Mohamed.
Leonard was amazing driver
17 January 2026
Reply from GO Airport Shuttle
Thank you, Maneh! We'll pass along this feedback to Leonard.
Reply from GO Airport Shuttle
Thanks, Kelsey!
Not the best
Our experience on pick up from the airport to the hotel was 5 stars.
We were a group of 8 and they wanted to pick us up 2 hours before our flight back home from Puerto Rico. After spending days in Puerto Rico we learned that nothing moves quickly there and wanted to have more time to get bags checked and through security. I called multiple times over 2 days and they were unable to reach anyone at the puerto Rico office. We ended up cancelling and took Ubers, would not use again.
8 January 2026
Reply from GO Airport Shuttle
Hi Jordan, thank you for sharing your feedback. We're glad to hear your arrival was 5 stars. While you probably would have been fine, as GO Puerto Rico is a wonderful operator, we certainly understand your concern. Thank you for choosing GO.
Driver was on time
Driver was on time, didn’t really talk much to us, drove fine. However; the vehicle was not up to par on safety. The seatbelts did not work properly and were taped together so you could buckle them. I wish I would have taken pictures. The actual part you buckle into was duct tapped on more than one seatbelt. They 100% should be replaced.
6 January 2026
Reply from GO Airport Shuttle
Hello Amy, safety is a top priority at GO. We have taken your feedback and submitted it to our service team so that they can look up the vehicle in question. Thank you for bringing this to our attention.
Our driver needed to wait over an hour…
Our driver needed to wait over an hour for our party due to our flight delay. Very much appreciated
5 January 2026
Reply from GO Airport Shuttle
Hi Jeff, like our tagline says "we'll be ready to go when you are" - even if that means having to wait a bit. Glad it worked out despite your flight delays. Thank you for sharing your feedback with us!
Driver was patient when we were unable…
Driver was patient when we were unable to communicate by cell phone.
3 January 2026
Reply from GO Airport Shuttle
Hi Larry, we're glad that all went well despite the communication issues and that your driver was patient. Thank you for choosing to go with us.
I paid extra for meet and greet and…
I paid extra for meet and greet and driver never showed up even our flight was 30 mins delayed.
I called him he didn’t pick up the phone. I had to call dispatch to get a hold
He made us wait for over 30 mins. When he came he said said there was an accident. I asked him why he didn’t text or call me and he never responded back.
6 January 2026
Reply from GO Airport Shuttle
Hi Zahid, thank you for sharing your feedback with us. We will be looking into this further and a member of our customer service team may be reaching out to you for more information.
Great all-around service
Very reliable and professional service. Our cruise line changed the terminal with little notice. I was able to relay the information to the driver through the dispatch and also directly. We were able to find each other without difficulty in the chaos of the Miami cruise terminal. Would definitely use again.
6 January 2026
Reply from GO Airport Shuttle
Thank you, Michael! We're glad everything went well.
The van was in poor condition and they…
The van was in poor condition and they did not provide the requested baby car seat after calling and verifying the morning off. Our pick up time was 8pm.
5 January 2026
Reply from GO Airport Shuttle
Hi Ami, We spoke with the dispatch team regarding this matter. The driver brought a car seat, but not the correct one, for which we do apologize. In also speaking with customer service, it is our understanding that the car seat fee has been refunded. Again, we do sincerely apologize that the correct car seat type was not provided at the time of service.
Reply from GO Airport Shuttle
Thank you!
Our return flight was delayed and our…
Our return flight was delayed and our driver continued to wait for us. Which is why I reserve a car with you everytime I travel.
3 January 2026
Reply from GO Airport Shuttle
Thank you so much for sharing your feedback with us. We truly appreciate it, and your continued business.
Great Service for Transportation
Great Customer Service on time you can get a hold of someone 24/7 Driver very nice, clean car, great service all around for your transportation needs
3 January 2026
Reply from GO Airport Shuttle
Thank you!
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