Gowing Law Reviews 

328
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting staff helpfulness and clear, informative communication throughout their cases. Many commend the firm for successfully securing compensation and ensuring necessary repairs, especially in challenging situations. However, some people experienced communication difficulties, including inconsistent updates or challenges in making contact. A few also reported unfulfilled promises regarding case outcomes, leading to dissatisfaction or dropped cases. Additionally, some reviewers mentioned concerns about agreements or clarity regarding fees and the company's identity.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, care, and clear... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, care, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing satisfaction... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting positive... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy with the service I received from Gowing Law. All though it was due to a cold call all the staff were very efficient and experienced. The company kept me fully informed and upto d... See more

Rated 4 out of 5 stars

The service provided was good. No organisation is ever perfect and perfection is not what I am looking for. I was happy with the follow ups. There has been short comings from my end with my responses... See more

Rated 4 out of 5 stars

I found the team very committed but at time hard to contact via phone. Not all the allocated jobs that was ordered to my landlords via your te got completed but most did. When I rang Gowan Laws about... See more

Rated 5 out of 5 stars

Gowling Law were accessible and easy to contact throughout my case. They stayed on top of everything and got things moving quickly. It’s honestly the fastest I’ve ever seen my landlord act. They s... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

The official Trustpilot account of Gowing Law Solicitors - your Legal Champion. If you need to make a personal injury claim, call us on 0161 808 8888.


Contact info

4.0

Great

TrustScore 4 out of 5

328 reviews

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1-star

No recent history of asking for reviews

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4.0

All reviews

(328)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

***WARNING***

***WARNING***

I had a disrepair case with this firm, and I strongly advise against using their services. I was misled into signing a Conditional Fee Agreement (CFA) that stipulated I would accept 25% of the rent due to disrepair. What it conveniently left out was that I endured nearly two years of severe mould issues, which significantly impacted my health and mental well-being. It was utterly unacceptable!

This firm ignored the mould-ridden items that I had to discard—clothes, towels, linens, handbags, shoes, and more. I have concrete evidence of my claims.

They settled on my behalf for just £1,500 for the rent, which I refused to accept. When I asked for documentation of the settlement offer, I received an email that had clearly been altered, with names and contact details redacted to hide the sender's identity. When I voiced my concerns, I was reminded that I had signed the CFA.

To make matters worse, I received a staggering invoice for £17,500 for their fees, which included an illegal 100% success fee.

I have documents regarding the above.

I urge you to stay far away from this firm and to warn your friends as well. Your well-being and rights matter—do not let this happen to you!

Davina Kanani

22 July 2025
Unprompted review
Rated 1 out of 5 stars

If you thinking don’t

If you thinking don’t! It’s a waste of time, these people just get victims of already mistreated to earn money and get nothing, absolutely nothing solved
I wish I could go back in time but can’t, so if you thinking they have your best interests don’t fall for it
I was the most idiotic decision of my life, end up the same as before! They got all the money for doing nothing
Disgusting and absolutely outrageous!
I remember (even though this lasted 3 years) being told they woudnt close case till I was happy with works needed WHAT A JOKE and more full me for believing it
Nothing was done, they just brush me off for 3 years, ignoring my emails and now got compensation, KEPT IT FOR THEMSELVES AND CLOSE CASE!!

STAY AWAY FROM THESE PEOPLE THEY JUST GET US TO EARN MONEY AT OUR EXPENSE AND GET NOTHING DONE
THERES NO COMPENSATION THEY KEEP IT ALL AND NO WORK GETS DONE !
Stay away from these filthy liars !

18 September 2025
Unprompted review
Rated 1 out of 5 stars

They cold called a lady with dementia

They cold called . The lady thought they were from the council and signed the forms put in front of her. She had no idea she was signing up to a solicitor. Without the lady cancelling within 14 days she was committed. I have never experienced any reputable solicitor behaving like this.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The service was delivered exactly as promised, with all work completed promptly and without delays. Communication was excellent — emails and phone calls were responded to swiftly. I wasn’t expecting any compensation, so receiving one was a pleasant surprise. I’d definitely recommend their services.

25 April 2025
Unprompted review
Rated 4 out of 5 stars

The service provided was good

The service provided was good. No organisation is ever perfect and perfection is not what I am looking for. I was happy with the follow ups. There has been short comings from my end with my responses to their follow ups which I accept. The work has been accepted from the landlord, however its not carried out yet. Overall the case was dealt with in a timely manner and I thank you for it.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience of my life

Worst experience of my life

They didn’t want to help and didn’t care

They hardly called back

They just closed my case yesterday

Now I’m in tears because I’ve never enjoyed this flat there’s always mould and this solicitors are the worst ever

The land lord basically denied everything and this solicitors wasted my time from last year February till now they decided to end the case. MY LIFE!!!!! I’m literally crying writing this.

I don’t know what to do now I have to look for a BETTER representative.

You guys are ruining people’s lives and wasting people’s time and energy. Like what was that???

1 September 2025
Unprompted review
Rated 4 out of 5 stars

I found the team very committed but at…

I found the team very committed but at time hard to contact via phone. Not all the allocated jobs that was ordered to my landlords via your te got completed but most did. When I rang Gowan Laws about this they had nothing on the system that should have been there. I would recommend you to my friends for your help and support and I want to thank you.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust a word these people say…

Do not trust a word these people say they will claim they are going to give you compensation but you don't ever recieve it they lie in there statements and try to get as much money for themselves possible these people have no intention of helping they are there to make money off you

14 August 2025
Unprompted review
Rated 4 out of 5 stars

Gowing Law

I found the company to be very helpful and consistent with dealing with my case, staff are very polite and helpful if I had any questions.

30 August 2024
Unprompted review
Rated 4 out of 5 stars

Sorted

They found repairs i don't know i need doing kept in touch about the progess and was sorted quickly

5 August 2025
Unprompted review
Rated 5 out of 5 stars

A great place

A great place. Honest and upfront about everything from start to finish. Always easy to contact at the end of a phone. Thank you to all those who helped me. Would definitely recommend you

31 January 2025
Unprompted review

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