Govswift Reviews 494

I spoke with Beth on October 13, 2025. She was extremely helpful and clear about what to expect from my response to my renewal application. It was a great experience

I spoke to Jack, who was very kind and helpful. He answered all of my questions and was able to assist me with my passport application.

I spoken with Jenny and Haide had helped me out with my renewal process and answered all my questions within 24hrs! I just hope my approval can be this fast that would be perfect. Thank you again for the support.

Rachel was quick to locate a file I couldn't retrieve, and she was efficient in helping me change Global Entry appointments for my wife and me. Plus, she immediately emailed me confirmations for my records. A smooth, efficient, and very friendly, productive experience.

I spoke to Hannah who was very helpful, efficient, and followed through with the action steps we discussed. This was an easy process and I'm very appreciative of people in customer service who are still polite, patient, and truly help resolve the issues that I/others may have. Thanks and keep up the great work Hannah!!

Taylor was immeasurable in helping me to FINALLY get an appointment at the airport with Global. I tried for a number of days with many unexpected obstacles, much less telling me my email was already in use. It was just a cycle of getting no where. I wrote to Global and Taylor stepped right in and got me where I needed to be and it was not only an hour. It was a few days of back and forth to put all in place. I am truly grateful and deeply appreciative to her. I would not have been successful without her assistance and incredible kindness and patience. I was feeling very overwhelmed and hopeless. Thank you tremendously Taylor.

Beth was very responsive to my questions and walked me through the process. She treated me as a professional and helped me access the online system to speed the review up. Ask if you have any questions regarding the process rather than be frustrated.

Paige P was phenomenal. She was incredibly professional, stuck to her word, kind, and very helpful. She helped me get everything taken care of promptly and turned a stressful experience into a very positive one. 10/10 service!!!!

I completed the process to get My TSA pre-check, but do not remember receiving a number. I emailed their customer service, thinking with the government shutdown and all it works take days to hear back. However, Haidee
From Pre TSA Assistance replied within 12-hours and helped me get my number, which I needed door an upcoming trip. Thank you Haidee for your quick reply and assistance.

I contacted the US Passport office for support because the link to my application was not working, the reply email address was not working - returned undeliverable and I had a typo that needed to be corrected and Stella was excellent!! She provided amazing customer service, with professionalism, grace, knowledge and respect. Thank you again Stella for your kindness. Satisfied Customer :)

This is the first time I applied. Hannah was the one who answered my phone call. She answered all my questions and send me where I am going to do my interview and arranged my appointment. I am very thankful for the help.

This site is awful, confusing at best but importantly they tell you that you have your ESTA when in fact you don't, I turned up at the airport with confirmation in hand, only to be told that I didn't have it so missed my flight and rang a lot of numbers before getting in touch with Beth, a credit to your service bit still confused, no criminal record nothing and yet not able to travel there trust pilot is also shit! Just saying

Efficient and consistent

Very professional, willing to help, timely and responsive!

The service provided by Kendahl was excellent. The process was smooth and efficient.

My representative Taylor was very patient with me while I was having a difficult time with my application. She walked me through every step until it was completed. I appreciate her help.

I emailed you for support getting my new Nexus card activated and customer service was excellent. Thank you it saved me a 4 hrs drive up and back.

The assistant was so helpful and kind, also answer all my question with diligence. Very good service.
Thanks

I had a marvelous Government worker, Haide, who consistently and rapidly answered my panicked questions, even on a Sunday! She reassured me continuously and also facilitated finalizing my Global Entry card when I was confused by the directions. If they allowed it, I would give her TEN stars! Thank you, Haide!