I was disappointed in the charge of $100 for forms that are free on the US government website. While there is fine print on the initial screen I landed on, it was unclear to me that this is not a go... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently used this website to renew my passport, and I’m really grateful for how smooth the process was. I was a bit unsure at first, but their team was very responsive, patient, and guided me every... See more
Kendall was incredible! We had some challenges trying to arrange our interviews but he worked with us to get us appointments which we were able to get to. My initial thought was that working with a go... See more
One thing I find as a 75 yr old, your website is understanding. When I had a question, your person Sheila very helpful. Send me easy links to navigate and was able to move me from Manhattan to Jamai... See more
Company replied
4.3
Excellent
494 reviews
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Jack P was a very pleasant person to speak with. He was very patient with me. And it was a very easy call.
I would definitely recommend to anyone!
22 September 2025
Unprompted review
If you are like me
If you are like me, very busy, this was the best choice for me - I really didn’t have to think much in order to get the Global Entry! Okay I had to pay to get their help but financially it was worth it. I had so many issues with flight timing and appointment but they helped. My family did their own thing but took much longer. Thank you
2 July 2025
Unprompted review
Great experience with no wait time
Great experience with no wait time! The rep was able to send me a new shipping label immediately as mine had expired per the 28 day expiration.
22 September 2025
Unprompted review
Fast and to the point
Within calling someone picked up within 10 seconds, I had an issue with misspelling something and within 2 minutes my correction was made and I had received new corrected forms
19 September 2025
Unprompted review
Hooray for Raine!
Representative Raine B was absolutely fantastic. I had questions about the shipping label and total fees, and Raine took the time to double check the information that was being provided. My issue was resolved with care and patience. Thank you!
19 September 2025
Unprompted review
Great and professional
Great and professional, took no time to take care of my needs. She needs a raise!
18 September 2025
Unprompted review
Raine was very helpful and explained…
Raine was very helpful and explained everything so well. It was a smooth transition.
16 September 2025
Unprompted review
Helpful and resolved issue quickly
15 September 2025
Unprompted review
Very easy to work with
Very easy to work with. Staff are professional and friendly.
16 August 2025
Unprompted review
Paige from Global Entry
Excellent response times, especially on a weekend when I had questions. Plus the feedback I received was terrific!
14 September 2025
Unprompted review
Great Customer service
Great Customer service. Kendal was amazing. Beneficial and responded in a timely manner.
11 September 2025
Unprompted review
Super easy process
Super easy process. Just need to have all the documents handy, however it worked really well. Thank you.
7 September 2025
Unprompted review
Kind, amiable, understanding
You guys were amazing and above all, kind. Thank you for being so helpful and understanding! Also for having a sense of humor!
1 September 2025
Unprompted review
Very straightforward and easy process
27 August 2025
Unprompted review
ESTA renewal applicaiton
The application to renew my ESTA was very smooth due to the diligence of the team. Having completed the ESTA application form, I was immediately advised that one of the requirements for photo ID was insufficient and it was easily remedied without delay. I was updated on progress, and I was notified of a successful application within a few days of applying.
26 August 2025
Unprompted review
Great service
After an inadvertent mistake - Jeffrey was prompt efficient and very responsive which alleviated my concerns. The matter was corrected and the service excellent.
27 August 2025
Unprompted review
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