Great restaurant quality meals that you make yourself . Easy to follow recipes that take you out of your comfort zone and lots of healthy choices . Only let down is delivery service so your delivery m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
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No recipes cards for one person and sometimes the ingredients come in packages that need splitting for one person. Yes, it says use the App for one person, but that doesn’t offer the same accessib... See more
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Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
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Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
Asks customers to review
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Reply from Gousto
Hello Bella,
Thanks for sharing your feedback. Glad to hear that you are enjoying the recipes. I will pass on your feedback. Have a great day.
Excellent service
Excellent service. Food always good and everything correctly packaged and portioned.
28 June 2026
Reply from Gousto
Hi there, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals, portion sizes and the tasty meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Keep sharing the love! - Carole.
Another product that doesn’t embrace single people
No recipes cards for one person and sometimes the ingredients come in packages that need splitting for one person. Yes, it says use the App for one person, but that doesn’t offer the same accessibility as it does for couples/families.
Not impressed with fresh ingredients like salad leaves that have arrived twice as already slimy on arrival.
Still within the delivery window, but DPD always came early in the day, Evri scraped in at the end of the day.
Not sure I like any of their Summer options which aren’t filling. May just stick with Winter options or may not continue.
29 June 2026
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9710678.- Carole.
Started of great but second and third…
Started of great but second and third delivery. Things are missing and not matching up to the cards
Very disappointing
23 June 2026
Reply from Gousto
Hi tracy, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9710045 so we can access your account and look into this for you.
Feel meat your supply is very tough and…
Feel meat your supply is very tough and some recipes aren’t exactly giving full recipe instructions ! Meat dishes timing all
Wrong due to meat being tuff
23 June 2026
Reply from Gousto
Hi Iris,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Meals are great easy to follow recipes
Meals are great easy to follow recipes, delivery always on time, food well dated
28 June 2026
Reply from Gousto
Hi Jackie,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Food didn’t arrive twice and when I…
Food didn’t arrive twice and when I tried to rectify this it was very unhelpful
28 June 2026
Reply from Gousto
Hi K, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9709666 so we can access your account and look into this for you.
Reply from Gousto
Hi Jane,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Gousto meals
Chicken breast portions are very small. Some recipes say put the oven on for one item eg salmon fillets, it’s a waste of power. Please provide air fryer alternatives to conserve energy.
28 June 2026
Reply from Gousto
Hi Karen, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9709155 so we can access your account and look into this for you.
Variety of meals delivered to my door
Variety of meals delivered to my door.
Even in the recent heatwave it arrived still cool & fresh and I didn’t have to go shopping!
23 June 2026
Reply from Gousto
Hi Stella, Thanks for letting us know about your experience with Gousto and the 5 stars! I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. Keep sharing the love! - Carole.
Outstanding customer service
Outstanding customer service from Guosto online chat. It has been some years since I have experienced this level of service. Promptly resolved my issue that was totally my own fault. Can't thank them enough. Great product and great service.
1 July 2026
Unprompted review
Reply from Gousto
Hi Theresa, Thanks for letting us know about your experience with Gousto. I'm really glad you've been enjoying the meals and the varied meal selection! We try and offer an even variety of dishes so that people can try new things or have enough choice for what they like. I'm glad to hear our great customer service team have been able to help you! Keep sharing the love! - Carole.
They take your money even after you’ve…
They take your money even after you’ve cancelled your subscription. I had cancelled 2 weeks prior to this order . They refused to cancel it because they said the order was created before the cancellation? The week before went through the cancellation though. Doesn’t makes sense. Do not set up a subscription with them or they’ll take your money even if you cancel in plenty of time .
28 June 2026
Unprompted review
Reply from Gousto
Hi Mslady, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9708483 name so we can access your account and look into this for you.
Missing ingredients
After having a couple of minor previous issues ie missing recipe cards and late deliveries. The latest box arrived with missing ingredients and no information or alternative, only when I went through the app to log an issue was I offered £9 discount off my next box. I will probably not order another so a refund would be better.
29 June 2026
Unprompted review
Reply from Gousto
Hi Simon, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9708448 so we can access your account and look into this for you.
We gave it a go for a trial period
We gave it a go for a trial period and initially we thought it was good. This week, however, we received black mouldy pasta which was in date until 12 Aug 26. We did highlight to Gousto and there only reaction was to offer us a £2.50 credit? Considering the whole meal was ruined and to receive goods of this quality was very off putting. We gave it a go but not for us. We’ll stick with Hello Fresh where we’ve had no issues fresh produce.
30 June 2026
Unprompted review
Reply from Gousto
Hi Keith, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9708432.- Carole.
Tasty meals.
All the meals are very tasty and delicious. I have very happy with all the meals I have orders. I recomend them to everyone.
28 June 2026
Reply from Gousto
Hi there,
Thanks for taking the time to leave a review!
We really appreciate the kind words and feedback, it means the world to us and really helps us improve each day to make sure everyone loves their Gousto meals.
If there's anything you need don't hesitate to reach out to us!
-Jay
Great
Easy to use app. Food and recipes are high quality. Easy to change and adjust to your needs. Customer service is quick and effective.
1 July 2026
Unprompted review
Reply from Gousto
Hi Niamh, Thank you so much for taking the time to send us a review. Thank you for the 5 stars! This is really appreciated, and we're so pleased you are enjoying Gousto, and our easy to follow recipes.- Carole.
Gousto Easy Decision!
We ve had Gousto for 2 weeks now and we are absolutely loving it! The daily discussion of what are we having for dinner, then debating it for 10 minutes or so has seized, and we now sit for 10 minutes on a Sunday I choose 2 my partner chooses 2 DECISIONS MADE WIN WIN!! The quality of the food is excellent and we have fell in love with cooking again! The packaging is great, no issues at all. Thankyou Gousto! 😁
20 June 2026
Unprompted review
Reply from Gousto
Hello Debs,
Thanks for sharing your feedback/experience. I'm glad to hear that you are enjoying the service, and I'll pass on your feedback. Should you need any support, just let us know and have a great day.
Amazing choice of recipes
Amazing choice of recipes. Lots of choice for gluten free too. Easy to use app. Deliveries on time and very well packaged to keep all items fresh and cool, especially during the heatwave!
Delicious ,user friendly meals which are going down a hit with all members of the family.
22 June 2026
Reply from Gousto
Hello Sarah,
Thanks for your feedback. Glad to hear that you have been enjoying the meals. I'll pass on your feedback. Have a great day.
I have always loved the food quality…BUT
I have always loved the food quality and recipes. But since moving I am constantly having boxes delivered past 10pm or being cancelled entirely. Not acceptable. Their response it really depends where you live…. Not ok when you have a family and full time job and you rely on this service
30 June 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9706534. Best wishes
Disappointing!
Impressed with our first box of five meals so bought another. The chicken fillets were very small. The carrots were soft and the green beans were manky! My husband complained about the veg and they gave us £3 credit! So we had to then drive out to get fresh veggies. The so called convenience of meal home deliveries allows you to avoid the shops but not in our case. No-one has tasted the veggie sausages, absolutely disgusting, strange taste. With each meal costing just over £5 each, we have been very disappointed with our box.
30 June 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9706510. Best wishes
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