Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
Company replied
Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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Absolutely love Gousto
Absolutely love Gousto! The meals are delicious, the customer service is always friendly, and the app makes choosing meals really easy. I particularly love the wide range of vegetarian and vegan options. Highly recommend!
22 July 2026
Unprompted review
Reply from Gousto
Hi Sarah, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Decided to try this company ,got my…
Decided to try this company ,got my first box at half price and all I can say is it was still over priced ,cheap cuts of meat and the ready meals were flavourless and tasted vile,
So I cancelled my subscription straightaway 5 days before my next box was due to be delivered ,get charged for my next box the very next day !!!! Customer services tell me we charge people's card 3 days before your next box is due to be delivered ,well they charged mine 4 days before my next delivery day BUT why are the even charging me when I've cancelled my subscription? Now I'm told I have to wait up to 10 days for a refund ...if you find your self in this situation make sure you screen shot any online conversations you have with them because they do not send you the transcript of it like most companies do .... AVOID THIS COMPANY!!!!
Update to there reply .....I cancelled on the Monday and money was taken out of my bank in the Tuesday ,if I've cancelled then you have no right to take money from me ...and I'm sick of companies blaming banks and there process ! You shouldn't have taken the money when I can canceled my subscription ....there is a word for it THEFT!!!!
21 July 2026
Unprompted review
Reply from Gousto
Hi Justin,
Thank you for your feedback. We're sorry to hear that our products and service didn't meet your expectations.
Regarding your subscription, orders are processed ahead of the delivery date, and if an order has passed the weekly cut-off, it will still be charged even if the subscription is cancelled afterwards. Any applicable refund is then processed in line with our standard timescales, although the time it takes to appear can vary depending on the payment provider.
If the order was cancelled, but you still saw a transaction, its likely due to the pre-authorisation. This happens the day before a formal payment is collected, your bank reserves the funds in preparation for the formal payment the following day. As you cancelled after the pre-auth but before formal payment this left the pending transaction held by your bank, it typically takes them up to 10 days to release to your available balance.
We're also sorry to hear you were disappointed with the quality of the meals and your customer service experience. We appreciate you taking the time to share your feedback, and your comments will be passed on to the relevant teams as we continue to improve our service.
Best wishes,
Jodie - The Gousto Team
Absolutely love Gousto
Absolutely love Gousto. Meals are delicious and easy to cook also easy to cancel meals if going on holiday, they also are straight on it if anything missing or bad quality. The rating I gave was Down to delivery it is a bit pricey so that stops me from ordering to be honest as it used to be free which was part of it being better than the others out there when they added on delivery I felt abit cheated and delivery drivers are appalling they just dump it without even ringing to see if anyone in so it could be lying out in the sun for hours before you know it’s there., they don’t even put it in porch too lazy to open door they just toss it down outside in this hot weather.
7 March 2026
Reply from Gousto
Hi Margaret, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9756172. Best wishes - Sophia
Eating healthier
Eating healthier and managing portion sizes and calories has been great for my health and weight! These recipes are fantastic, and we're enjoying our meals more than ever. 🥗🍽️
16 July 2026
Unprompted review
Reply from Gousto
Hi Denise, thank you so much for taking the time to send us a review and thank you for the 5 stars! Best wishes, Sophia - The Gousto Team
Ingredients aren’t top quality & past…
Ingredients aren’t top quality & past there best.
Meal choices are a little repetitive.
Gousto sometimes arrives late, we order two boxes & both boxes arrive at separate times.
18 July 2026
Reply from Gousto
Hi Alison, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9755982. Best wishes - Sophia
Gousto (not to be cringy) really has…
Gousto (not to be cringy) really has changed my life. It’s changed, and massively improved my eating habits, it’s taught me to cook, I’m trying new foods. Overall I can’t fault it!
18 July 2026
Reply from Gousto
Hello Samantha,
I'm glad to hear that you have been enjoying the recipes. I will pass on your feedback to our chefs. Have a great day, and if you need help, just let us know.
Always a great choice of recipes
Always a great choice of recipes! The food is always fresh and packaged well! Every meal we’ve had has been really delicious and easy to follow instructions!
Delivery service is great and the drivers are professional and friendly!
12 July 2026
Reply from Gousto
Hello Nicola,
Glad to hear that you are enjoying the service. I will pass on your feedback. If you need any help, just let us know. Have a great day.
Fantastic food box
Fantastic food box. We have been customers for years. Fully recommend!
22 December 2025
Reply from Gousto
Hi Amelia,
Thank you for taking the time to leave us this review and for the 5 stars.
We're so pleased your enjoying your meals.
Best wishes,
Yet poor packaging
Yet poor packaging, egg spilled out of carton covering food. also only one freezer bag other empty, no feedback from customer service, second time of complaint in two months, now left with a package not fit to eat, really bad considering the concept os good.
20 July 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9754124. Best wishes
Not having to think about what to cook…
Not having to think about what to cook and having all the ingredients to hand.
12 July 2026
Reply from Gousto
Hi Eileen, thank you so much for taking the time to send us a review and thank you for the 4 stars! Best wishes, Sophia - The Gousto Team
Unable to Pursue a Claim After Property Damage During a Gusto Delivery
A Gusto delivery driver damaged my property while making a delivery to my neighbour. I provided Gusto with photographs of the incident, including the damage and the vehicle registration, and requested compensation for the cost of the damage.
Gusto declined to investigate, stating that because the delivery was for my neighbour they could not access or provide the courier's details due to GDPR. They also advised that I must pursue the courier directly, while refusing to identify the delivery company, leaving me with no practical way to make a claim.
Very disappointing customer service and a poor approach to resolving damage caused during one of their deliveries.
19 July 2026
Unprompted review
Reply from Gousto
Hi KK, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9753565. Best wishes - Sophia
Poor variety of chef selected meals…
I hadn’t chosen my recipes in time and usually when this happens the options sent to me are a good variety. However this time I had 5 meals sent, 4 of which were pizza. This doesn’t give much variety and I am very disappointed with this weeks box.
12 July 2026
Reply from Gousto
Hi Ruth, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9753538. Best wishes - Sophia
Makes meal planning easy
A wide selection of delicious menus. Easy to follow. Good website to navigate.
12 July 2026
Reply from Gousto
Hi Pam, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
2 meals unusable
2nd order arrived today. The chicken had been opened and the ready meals damaged. So 2 meals completely unusable.
20 July 2026
Unprompted review
Reply from Gousto
Hi Jamie, thanks for taking the time to leave us a Trustpilot review. We're sorry to hear that your chicken arrived open, and the ready meals were damaged in today's order. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9753007' in your message that will allow our team to bring up your information so far. Best wishes - Mol, The Gousto Team
Good ok the company they use to deliver…
Good ok the company they use to deliver rubbish won’t come till 9 pm tonight so it’s been in a car all day ice packs melted all over food and into dry packets not first time it’s happened Gousto don’t care customer service shocking
12 July 2026
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9752442. Best wishes
Reply from Gousto
Hi
Thank you so much for your feedback.
-Gousto Team
A rotten experience
I was a delivered rotten ingredient which had maggots in. I don’t want to use the box and will be cancelling my subscription, unfortunately getting a refund is not easy. I would not recommend at all.
20 July 2026
Unprompted review
Reply from Gousto
Hi there, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9752058. Best wishes
Terrible
Terrible. All of our boxes had been bashed about and most of our meals were in a mess! I went for the ready meals due to my disabilities… and I ended up have to clean out curried boxes and broken plastic containers. Then after 3 hours of my day which a I had spent clean, ripping up dirty boxes and washing the floor!! I was offered half of my money back. Not happy… such a shame as would have been a huge help having ready meals.
19 July 2026
Unprompted review
Reply from Gousto
Hi Amanda,
I'm so sorry to hear about the damage in your delivery.
Can you please head to http://www.gousto.co.uk/get-help/contact.
You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9751696 and my name so we can access your account and look into this for you.
Best wishes,
I really enjoy the meals however I…
I really enjoy the meals however I would like an option to order different buns rather than always getting brioche
12 July 2026
Reply from Gousto
Hi Kirsty,
Thank you for taking the time to leave us this review.
We appreciate you taking the time to let us know about the brioche buns. We value your ideas, and I'll pass this over to the relevant team so we can hopefully see something like this added in the future!
Please feel free to get back in touch if there's anything else I can help with.
Best wishes,
Very diappointing
Such a shame but I’ve cancelled my subscription today. The meals were generally really good but the courier was very unreliable. Boxes were often damaged or on several occasions didn’t turn up at all. Gousto refunded the money for the missing boxes but didn’t seem overly concerned. Very disappointing.
20 July 2026
Unprompted review
Reply from Gousto
Hi Tracey, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9751134.- Carole.
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