Good packing and overall quality of food but DFS didn't ring my bell though I was home, so box left outside my door for hours in hot weather. Some ingredients are also a little past it - particularly... See more
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Review summary
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Great to have box delivered, knowing that I've got meals for next few days. Recipes easy to follow, although I have a box for one person there is always plenty left for another meal.
Company replied
Recipes are good and varied. On occasions the portions are questionable but manageable. Delivery - although consistent, none of the couriers adhere to designated safe place storage they simply dump an... See more
Company replied
Unfortunately I have found that the quality of the ingredients / food of recent boxes has been poor. Carrots do not seem to be fresh and appear quite 'bendy' and the quality of garlic portions is... See more
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Company details
Written by the company
Dinner, but not as you know it. We’ll help you whip up wholesome, impressive meals no matter your skill level, with all of the flavour, and none of the fuss. From dinnertime classics and ten-minute meals to veg-packed choices and one-pan winners, there’s something for everyone on our menu. We’ll send you step-by-step recipes and all the fresh ingredients you need too. Just pick what you fancy for dinner, and leave the planning to us.
Written by the company
No lock in
Pause or cancel for free anytime
No commitment. No cancellation fees. Skip a box or cancel your subscription online at anytime.
Contact info
The Shepherds Building Central, Charecroft Way, Hammersmith, W14 0EE, London, United Kingdom
- 02030111002
- info@gousto.co.uk
- gousto.co.uk
3.6
Average
50K reviews
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Gone downhill
I used Gousto for a while and it was fine, just okay rather than good. Portion sizes had shrunk noticeably and they'd started charging extra for basics like adding chicken or fish, which added up fast given the box price was already high for what you got. Recipes also felt very repetitive after a while.
I had a few boxes where ingredients arrived mouldy after just a day. The worst experience was when a delivery went to completely the wrong building. When I asked for a replacement, I was told to just wait and hope it turned up by the morning, despite the box containing seafood. It never did, and instead of sending a replacement they just refunded me.
The convenience of not having to meal plan was genuinely the main reason I stuck with it for as long as I did, but the quality control and pricing issues eventually put me off for good. I no longer use them.
20 June 2026
Reply from Gousto
Hi Morgan, Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference #9745339 so we can access your account and look into this for you.
Easy to make tasty meals. Loads of choice
Not having to think every week what to make for dinner
13 July 2026
Reply from Gousto
Hello Stuart,
Thanks for sharing your feedback. Glad to hear you are enjoying the service. I'll pass on your feedback. Have a great day.
First time we have had an issue with…
First time we have had an issue with our box, spoke to the helpdesk and it was resolved in minutes, normally a faultless service and the food is great value and very tasty! Definitely recommend to anyone!
16 July 2026
Unprompted review
Reply from Gousto
Hi Neil, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Been using gousto for around 5 weeks…
Been using gousto for around 5 weeks now and really happy, all meals have been good quality and easy recipes to follow ☺️
21 June 2026
Reply from Gousto
Hi Angela,
Thank you for taking the time to leave your review!
We're glad to hear you've been enjoying your overall experience with us.
If there is anything we can do for you, don't hesitate to reach out.
Best wishes,
Evri delivery not good
Good quality food & excellent support
Delivery not so good , parcels delivered in unacceptable state sometimes
16 July 2026
Unprompted review
Reply from Gousto
Hi Rosemary,
Thank you for taking the time to leave your review.
We're glad to hear you are enjoying your recipes with us, however I do apologise to hear about the issues with delivery.
If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9743273' in your message, it will allow our team to bring up your information so far.
Best wishes,
The recipes are great
The recipes are great, lovely and tasty, customer service always quick and efficient,
16 July 2026
Unprompted review
Reply from Gousto
Hi Patricia,
Thank you for taking the time to leave your review.
We're really glad to hear you've been enjoying the overall experience with us.
If you do have any questions, don't hesitate to reach out.
Best wishes,
Very Poor quality and experience
This was my first order . The recipes you cook yourself, were missing many key ingredients.
This was addressed and a refund was issued for these items . However the quality of meat , was appalling and did not even last to the use by date . The chicken was very bad smelling a day prior to date .
I also ordered a selection of ready meals . Again quality very poor , just felt like a budget product . Several of these just went in the bin . These were not refunded .
I have used many other companies, offering the same service, but with high end ingredients and at similar or lower costs . Do not recommend.
8 July 2026
Unprompted review
Reply from Gousto
Hi Michelle, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9743178. Best wishes - Sophia
Delicious meals
Delicious meals. Made life so much easier. Put each meal in plastic boxes when they arrive and pull a box out of the fridge at teatime. No deciding what to cook, no measuring, no wasting food because you’ve bought products for one recipe.
12 July 2026
Reply from Gousto
Hi Denise,
Thank you for taking the time to leave your review.
We're really glad to hear you've been enjoying your overall experience with us!
If you have any questions, don't hesitate to reach out.
Best wishes,
Great food
Great food and recipes and everything packed well - couldn’t be more pleased 😀
16 July 2026
Unprompted review
Reply from Gousto
Hi Cal,
Thank you for taking the time to leave your review.
We're really glad to hear you've been enjoying your overall experience with us!
If you have any questions, don't hesitate to reach out.
Best wishes,
Fresh Ingrediants and everything needed…
Fresh Ingrediants and everything needed to cook delicious meals. Easy to follow instructions.
12 July 2026
Reply from Gousto
Hi Margaret, thank you for your wonderful review and five-star rating, it’s greatly appreciated. Best wishes, Sophia - The Gousto Team
Reply from Gousto
Hi there, thank you so much for taking the time to send us a review and thank you for the 5 stars! Best wishes, Sophia - The Gousto Team
Good selection of recipes
Good selection of recipes and most have been great, good directions to follow. Although had issues with the chicken on two recipes customer service sorted this out straight away
8 July 2026
Unprompted review
Reply from Gousto
Hi Hayley,
Thank you for taking the time to leave your review.
We're really glad to hear about the overall positive experience with us, including with our customer support team.
If you do have any questions, don't hesitate to reach out.
Best wishes,
Top company, compassionately run
Nothing but good things to say about this well managed and wonderful company. if there's ever a problem (rare) they fix it, generously and unreservedly, and the recipes are always great. i have used them for years. also makes a big difference to a terrible cook like me who would just eat non existent 'girl dinners' if it weren't for gousto.
15 July 2026
Unprompted review
Reply from Gousto
Hi Sarah, thank you so much for taking the time to send us a review and thank you for the 5 stars! Best wishes, Sophia - The Gousto Team
Delivery company can’t follow delivery…
Delivery company can’t follow delivery instructions and 2 boxes out of 3 came damaged.
Ingredients too close to expiry date which means little freedom in what order you’d like to eat them.
A hold was put on the credit card for more than the value of my order.
It’s a great concept , some nice recipes but best enjoyed at the discounted price.
12 July 2026
Reply from Gousto
Hi Sarah, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9741678. Best wishes - Sophia
Some recipes are extremely bland.
12 July 2026
Reply from Gousto
Hi Ashton, thanks for taking the time to leave us a review. We're sorry to hear some of our recipes didn't meet your expectations, and we'll share your feedback with our team. Best wishes, Sophia - The Gousto Team
The options and meals are fantastic
The options and meals are fantastic - the only let down is DPD delivery
13 July 2026
Unprompted review
Reply from Gousto
Hello Tanya,
Thanks for sharing your feedback. Glad to hear that you are enjoying the meals. Sorry to hear about the let-down with the courier. Can you please head to http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. Please also quote this reference 9741387 so we can access your account and look into this for you.
Have some good recipes but the quality…
Have some good recipes but the quality of ingredients especially the vegetables are not quite up to standard and often only fit for the bin.
The packing of the boxes could be done with a bit more care so packaging of wet ingredients don't get damaged and leak over everything.
11 July 2026
Reply from Gousto
Hi Mr Mcleod, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9740850. Best wishes - Sophia
Reply from Gousto
Hi Jane, thank you so much for taking the time to send us a review and thank you for the 5 stars! Best wishes, Sophia - The Gousto Team
Reply from Gousto
Hi Gabriela, thank you so much for taking the time to send us a review and thank you for the 5 stars! Best wishes, Sophia - The Gousto Team
Appalling delivery service
Since changing to delivery to Evri for the past two weeks both orders have been delivered late. We are still waiting for our current delivery with no updated delivery time. We never had this issue when DPD were the delivery company.
Our last delivery was in two boxes and both were damaged. One was quite severely damaged that items could have been lost out of it.
The actual meals from Gusto are delicious it is just a shame that it is being let down by the delivery service!
6 July 2026
Reply from Gousto
Hi Darren,
Thank you for taking the time to leave your review.
We're really sorry to hear about the recent issues with your deliveries. If you’d like to discuss your comments further at all, could I please ask you to click this link: http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference '9740303' in your message, it will allow our team to bring up your information so far.
Best wishes,
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