GoSimpleTax Reviews 

2,802
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company, finding the service simple, clear, and reliable for tax returns. Customers consistently praise the ease of use and intuitive interface, making the tax submission process straightforward and less stressful. Many appreciate the helpful hints, pop-up boxes, and the ability to copy information from previous years, which significantly speeds up the process. The customer service is frequently highlighted as excellent, with prompt, patient, and professional assistance provided when needed. However, some customers experienced issues with the website's interface, mentioning it could be more up-to-date or that certain dropdown boxes were unclear. A few people also reported difficulties in finding relevant pages or understanding complex issues without more upfront explanations, sometimes leading to frustration with the support's guidance. Additionally, some encountered software problems, such as error messages during filing or slow system performance, which caused delays and inconvenience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to use and helpful for tax... See more

Customer service

People report positive experiences with customer service, highlighting the helpful and efficient support... See more

Service

Reviewers mention positive feedback about the service, often highlighting its ease of use and efficiency for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the swift and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,802)

371 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So glad I found GoSimpleTax

So glad I found GoSimpleTax. So user friendly and quick to use . Second year using it and I will definitely use again next year

29 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Amy, and we're happy you found everything easy to use.

Rated 5 out of 5 stars

Easy to use

Easy to use. Helpful staff. Kudos to Zak for being so patient

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review and will let Zak know he did a good job for you.

Rated 5 out of 5 stars

GoSimpkeTax is extremely easy to use…

GoSimpleTax is extremely easy to use and their online help is quick and helpful. Messaging questions or asking for help are responded by their team almost immediate. I have been using this online tax filing tool for the past 7 years and so far, had no issues at all. I would highly recommend them.

23 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for taking the time to leave us this review, Narmada! I'm glad we've been able to help with your tax return for the past 7 years! - AG

Rated 5 out of 5 stars

Happy customer

I have used GoSimpleTax for a couple of years now and am very pleased with it.

Easy and convenient to fill out your return and upload it to HMRC. It's cut out a lot of the stress for me.

6 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Glad we were able to help save you stress when filing your Self Assessment tax return! Thanks for leaving us this review - AG

Rated 5 out of 5 stars

easy, friendly, helpful service for non-UK residents

Easy to sign up to and use with limited time and knowledge, super helpful chat function. As a non-UK resident this made it possible to do something I couldn't do via the HMRC site which was amazing.

28 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Han, and we're really pleased the software and support helped you get your return filed.

Rated 4 out of 5 stars

Totally recommend

Totally recommend! I had to switch to new software this year after Taxfiler abandoned all! Last minute panic to find an alternate and very happy I found Go Simple Tax. I could pay for 2 submissions (me and wife’s) which made easier and copy duplicate data between returns. The site was intuitive enough to use and has a lot of help tags etc. The ‘coconut’ help bot needs a bit of work, but fortunately I didn’t need much support. Thank you!!

28 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for the review Peter and we're pleased to welcome you on board with GoSimpleTax - the support team are there if you need assistance in future.

Rated 5 out of 5 stars

Great customer support.

I had a problem submitting my return. I sent an email to support and Mike got back very quickly. He liaised with his technical support team and resolved the problem extremely quickly. It was a small error on our part and once corrected, the submission was sent without a hitch.

Thank you Mike & Team.

26 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Sharon and we're pleased your problem was resolved quickly.

Rated 5 out of 5 stars

Simple and speedy

Simple and speedy - thank you

26 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review and pleased everything was straightforward for you.

Rated 4 out of 5 stars

Very good experience overall

Very good experience overall. Only annoyance was that it didn't load the correct form for the new tax return, which was confusing. Other than that, really user friendly.

24 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Sajid, and please use the support team for assistance if you ever have any problems.

Rated 5 out of 5 stars

Quickly resolved issue…

Unable to submit due to software coding error and circular fault and unable to contact anyone whilst submitting beyond an AI helper. However, Zak from GST promptly dealt with my issue and was quick to solve.

23 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Hello Colin, apologies for the problems you have had. I have asked the support team to update me on what happened here. They have explained that you sent a support message out of hours (9pm our time), Coco (our support AI) could not help, but Zak from the support team replied on Sunday and you subsequently successfully submitted your tax return to HMRC. I understand you are based in the USA so put this down to time differences.

Rated 5 out of 5 stars

Non-resident return submission

I am a non-resident owning a small property in the UK for which I receive rental income. As a non-resident Go Simple Tax has made my tax returns very easy for a number of years. Before using their services and doing it myself it was a time consuming and very frustrating exercise. I would certainly recommend Go Simple Tax for non-residents having to submit UK returns. The fee is well worth it.

24 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Robin, and pleased we were able to help you.

Rated 5 out of 5 stars

"Easy as pie" says this first-time user

Used GoSimple to help me file my first return as a sole trader, accessed via a Which? discount.

Forms and format all extremely clear. Online advice available if you get stuck. Lots of helpful pop-up boxes in the form itself to help you remember what to include in which sections.

As I didn't want to risk making any rookie mistakes as a first time sole trader filer, I found this app and tool very powerful and excellent value for money.

23 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Heather and we are happy it was a positive first return experience for you.

Rated 4 out of 5 stars

Easy to use tax filing process

I have found GoSimpleTax easy to use. It makes the whole process of filling my tax returns very simple and hassle free.

14 November 2025
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Ben and we're pleased you found it straightforward.

Rated 4 out of 5 stars

Problems with final submission due to…

Problems with final submission due to HMRC not handling middle names properly, and confusion between Government Gateway ID and HMRC ID.
Support team were prompt and helpful.

22 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review David, pleased we were able to help you get your tax return filed.

Rated 5 out of 5 stars

It makes the whole process of tax…

It makes the whole process of tax return much less stressful and bearable .
I like the support team , they are helpful and efficient .

22 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Shirley and will pass your comments onto the support team!

Rated 5 out of 5 stars

Great for expats

As a British expat this makes life so much easier. Great interface and super easy to file your UK tax return. I like the fact I can also copy data to my wife’s tax return for co-owned and rented properties. Makes it a lot quicker.

10 January 2026
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for leaving us this review, I'm glad we were able to help submit your Self Assessment tax returns! - AG

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look