GoSimpleTax Reviews 

2,802
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company, finding the service simple, clear, and reliable for tax returns. Customers consistently praise the ease of use and intuitive interface, making the tax submission process straightforward and less stressful. Many appreciate the helpful hints, pop-up boxes, and the ability to copy information from previous years, which significantly speeds up the process. The customer service is frequently highlighted as excellent, with prompt, patient, and professional assistance provided when needed. However, some customers experienced issues with the website's interface, mentioning it could be more up-to-date or that certain dropdown boxes were unclear. A few people also reported difficulties in finding relevant pages or understanding complex issues without more upfront explanations, sometimes leading to frustration with the support's guidance. Additionally, some encountered software problems, such as error messages during filing or slow system performance, which caused delays and inconvenience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to use and helpful for tax... See more

Customer service

People report positive experiences with customer service, highlighting the helpful and efficient support... See more

Service

Reviewers mention positive feedback about the service, often highlighting its ease of use and efficiency for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the swift and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(2,802)

371 reviews in the last 12 months

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Rated 5 out of 5 stars

Made the job of submitting annual…

Made the job of submitting annual reports to HMRC so straightforward. I would highly recommend it!

14 February 2026
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Reply from GoSimpleTax

Many thanks for your review Pauline, and pleased you found the software so easy to use.

Rated 2 out of 5 stars

Very intrusive ID verification system.

Only reasons used this company because self assessment deadline was approaching and I didn’t realize overseas residents can’t make a self-assessment submission via the HMRC online portal.
Will not use this company again. Payment you see is not for entire submission. Each form used is charged for so fees can mount up.

ID verification system used exceptionally intrusive. Not only does verification system require a personal document it also requires you to allow a photograph look forwards and then turning right and left. Why was that necessary and where are my verification details now? More worryingly who has access to that data?

30 January 2026
Unprompted review
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Reply from GoSimpleTax

Hello, thank you for your review and sorry you did not have a great experience. However, the price you paid is clearly stated on our website, with the Residency package central to the pricing. ID verification is something that is now becoming more widespread and applies to all systems that file to HMRC (and other government agencies/depts). It is designed to be as simple to use as possible and increase security for everyone. We do not see your data (apart from the fact you have passed the ID verification process) and use a very reputable company for this that takes all precautions when it comes to individuals data (see here for more detail https://support.stripe.com/questions/managing-your-id-verification-information#data-access).

Rated 5 out of 5 stars

happy customer

easy to use and very quick

3 February 2026
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Reply from GoSimpleTax

Thanks for the review Brenda, pleased you found the software so easy to use.

Rated 5 out of 5 stars

Stress free

Stress free. Easy to fill in form. I have used this service for years now and I am happy to continue. Thank you.

2 February 2026
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Reply from GoSimpleTax

Many thanks for leaving us this review

Rated 5 out of 5 stars

An excellent on line service backed by…

An excellent on line service backed by extremely good and very patient support, important to this Octogenarian.

29 January 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for your review Geoffrey and happy that we have provided you with good service.

Rated 5 out of 5 stars

Another year of excellent service

Another year of excellent service, simply to use and submit my Tax Return.

Yet again more improvements in the website making it even easier - will defintely use again next year

Thanks !

16 January 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for the review and for noticing the changes, pleased we could assist you again!

Rated 5 out of 5 stars

So easy to use once you become familiar…

So easy to use once you become familiar with what goes into each section. It also saves the information you’ve entered, minus the monetary value, for the following year’s tax return so it acts as prompts and makes the process so much easier and quicker for subsequent years.

1 February 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Julie, and we're happy that the software is so useful to you.

Rated 4 out of 5 stars

User friendly for the first time…

User friendly for the first time taxpayer to file the assessment form especially with the SA109 form.

I can complete the Tax Assessment smoothly with some AI supports.

31 January 2026
Unprompted review
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Reply from GoSimpleTax

Thanks for your review and we're pleased you found the software so user friendly.

Rated 5 out of 5 stars

NEW SOFTWARE, GREAT EXPERIENCE

FROM THE START, YESTERDAY THROUGH TO THIS EVENING, THEY WERE ALL SO HELPFUL. IT IS NEW SOFTWARE FOR ME. MANY QUESTIONS. ALL ANSWERED WITH PATIENCE, POLITENESS AND PROFESSIONALISM. SOFTWARE IS SO USER FRIENDLY. I CAN HIGHLY RECOMMEND GOSIMPLE TAX.

31 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Jennie, and we're pleased that the support team were able to assist you with filing your return.

Rated 5 out of 5 stars

It was very straight forward to use…

It was very straight forward to use this service.
Gosimple are always there to help and guide you.
I think it's a fabulous service.

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review David, and we're pleased the software and service are to your liking.

Rated 5 out of 5 stars

Very simple with immediate upload to…

Very simple with immediate upload to HMRC site. As a government verified provider I was comfortable trying them. The software I used for years has unfortunately been bought by a large company and it is much more complicated now. I was happy to find GoSimpleTax.

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Karen, pleased we can step into the breach for you and provide a solution that meets your needs. Tell your friends!

Rated 4 out of 5 stars

The platform was pretty easy to use and…

The platform was pretty easy to use and it gives tips and explanations of what to put for all major questions. The submission confirmation is received instantly from both the platform and from HMRC website, which is comforting. I used for the first time as I had to file an SA109 form for the first time which was a bit of a faff to do by mail so these commercial softwares are the only way to do it online.

It would have been nice if it gave you explanations for each individual question. I had to use AI (Chatgpt, Gemini, etc) to clarify a lot of questions on the forms that were not clear and didn't have much explanations in the pop ups on the platform. I hope in the following years they would provide some sort of AI integration that would make people's lives much easier.

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review. I will pass your comments onto the product managers.

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use. Worth using year on year as you are able to sense check against previous year's returns. Doing your tax return with GoSimpleTax really isn't taxing.

30 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Many thanks for your review and you have identified one of the software's most liked features in being able to compare this year to last year.

Rated 5 out of 5 stars

Tax Returns Made Simple in My View

Compared to completing this directly into the HMRC website this platform is brilliant and intuitive to use. It is very well supported by the Chatbot, and when a human response was required to a more complex query, I received a prompt and clear response. After a few years of unfortunate experiences with Tax Consultants, I found this platform brilliant and highly recommend it.

3 January 2026
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Reply from GoSimpleTax

Many thanks for your kind words, Grant!

Rated 4 out of 5 stars

The Which? Report is right

I have been using GST for about 10 years now and their name is accurate if a bit of a mouthful. They have managed to make doing the Self Assessment and submitting one's return simple. I am remembered accurately from year to year and it is still possible to contact a real human being and one who can give immediate, intelligent support. So why only 4 stars. Because there is now a chat button which could become a bot and because my experience of newish companies which do well is that they can lower their standards/become more expensive very easily (this one has already put its prices up more than I expected). So my advice is use this outfit but keep a wary eye out for the contraction of direct human contact and for the inflation of your costs.

28 January 2026
Unprompted review
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your thoughtful and detailed review, James, and for being with us for around 10 years, we really appreciate your loyalty.

We completely understand your concern about automation and the importance of being able to speak to a real person. While we’ve recently introduced an AI help bot, it’s only used to provide support outside of normal business hours (such as evenings and weekends). During working hours, our support continues to be handled by real people, and that isn’t something we plan to change.

Thanks!

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