GoSimpleTaxReviews 

2,795
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers overwhelmingly had a great experience with this company, finding the service simple, clear, and reliable for tax returns. Customers consistently praise the ease of use and intuitive interface, making the tax submission process straightforward and less stressful. Many appreciate the helpful hints, pop-up boxes, and the ability to copy information from previous years, which significantly speeds up the process. The customer service is frequently highlighted as excellent, with prompt, patient, and professional assistance provided when needed. However, some customers experienced issues with the website's interface, mentioning it could be more up-to-date or that certain dropdown boxes were unclear. A few people also reported difficulties in finding relevant pages or understanding complex issues without more upfront explanations, sometimes leading to frustration with the support's guidance. Additionally, some encountered software problems, such as error messages during filing or slow system performance, which caused delays and inconvenience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Website

Customers had ambiguous experiences with the website, with many finding it easy to use and helpful for tax... See more

Customer service

People report positive experiences with customer service, highlighting the helpful and efficient support... See more

Service

Reviewers mention positive feedback about the service, often highlighting its ease of use and efficiency for... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the swift and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied

Rated 5 out of 5 stars

I have been using Simple Tax for around 8 years to file my tax return. It is intuitive and easy to use interface. The option to copy pages from one year into the next coming year is helpful and speeds... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,795)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service, very clear interface

Very clear. Very intuitive. Gave me a discount as a first time user even though I forgot to apply the voucher at payment.

21 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review, and sorry you forgot about the voucher, but the software will have saved you money as well!!

Rated 5 out of 5 stars

Really easy and straight forward to…

Really easy and straight forward to use. Allowed me to send the SA109 form making life easier when your abroad. Really quick and helpful customer service aswell.

22 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your kind review Sarah and pleased we were able to assist you with both software and service.

Rated 5 out of 5 stars

Great customer service and easy to use…

Great customer service and easy to use software. They were very helpful when I couldn't work out how to do something and replied promptly to the online chat help service. Would recommend for anyone having to file an overseas tax return to the UK.

4 December 2025
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the kind review Rosemary and glad we could assist you.

Rated 5 out of 5 stars

Simple experience

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too.
One suggestion would be to change the colour coding from red and green for those of us who are red/green colourblind. Maybe a large tick and/or X to signify that the various elements were fit to submit or required further info.

25 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Steven, will pass your suggestion onto the team.

Rated 5 out of 5 stars

Incredibly easy to use the web version

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and capital gain tax with go simple tax.

18 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review Sezer, glad the team were able to help you.

Rated 5 out of 5 stars

Great customer Service

First time using Go simple. The software for first time use was fairly easy to use. The couple of questions I did have were answered very quickly. Excellent customer service

17 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your kind review Louise, and pleased the team were able to help you so quickly.

Rated 4 out of 5 stars

Very easy to complete tax if you live…

Very easy to complete tax if you live overseas and have a rental property in another country. My only issue - it would be nice to have more info about the overseas residency page and whether this needs to be completed or not. So far, I've left it out and had no problems.

19 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Susie - there is a lot of onlne help available here: https://support.gosimpletax.com/portal/en/kb/gosimpletax/general/sa106-foreign-page/page-f1 - however, we don't offer tax advice so whether or not you need to declare income depending on where it is generated is one for your accountant.

Rated 4 out of 5 stars

Good coverage of all the issues.

Good coverage of all the issues.
Could do with more upfront explanations of more complex issues: Had to ask google how GoSimpleTax deals with xx or yy issue and they told me where to look on your site and how to do it!

19 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Hello Mike, thanks for your review - there is a lot of online help available at https://support.gosimpletax.com/portal/en/kb/gosimpletax/general - Google is probably as good a resource as any to find out what you need though!

Rated 5 out of 5 stars

Quick

Quick, easy to complete useful links to the SA100 form to explain and associate each part to the forms various boxes to complete

9 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review

Rated 5 out of 5 stars

Simple and reliable to use

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the return, alerts you to any potential errors and upload to the HMRC website is completed without a hitch. You can also switch between current and previous years’ returns very easily

16 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your kind review Janet. Pleased you found it simple to use.

Rated 5 out of 5 stars

Simple and intuitive to use…

Simple and intuitive to use complimented with ready access to GST guidance for questions or issues that arise

8 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thank you for your review Ashley and we're pleased you found the software easy to use

Rated 5 out of 5 stars

Ex pat issue

The system copes with my basic tax return but as I relocated to another jurisdiction I was pleased to find it had a schedule which dealt with 'split residence'

8 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for the review Brian, and glad we could keep you as a customer now that you've moved!

Rated 4 out of 5 stars

It has a fairly intuitive UX with a…

It has a fairly intuitive UX with a clear tax calculation summary page and an easy submission to HMRC.

I will be using it again.

7 May 2026
GoSimpleTax logo

Reply from GoSimpleTax

Thanks for your review Doug and happy you found it easy to use - see you next year!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look