GoSimpleTax Reviews 2,764

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service incredibly easy and straightforward to use, making the tax return process much simpler and less stressful. Many appreciate the intuitive interface and helpful features, such as the ability to copy data from previous years and clear guidance within the forms. The customer service is frequently praised for being prompt, efficient, and very helpful, especially for those needing assistance with specific queries or non-resident tax situations. However, some customers also noted that the website's interface could be more modern and that the software can sometimes be slow or clunky. A few other people also felt that the help section was poorly laid out or that customer support responses didn't always directly address their specific questions, especially for beginners.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the software and web version... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use, intuitive, and... See more

Service

Users describe positive interactions with service, highlighting its helpfulness and efficiency in simplifying... See more

Customer service

Customers had positive experiences with customer service, often describing it as quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the r... See more

Company replied

Rated 5 out of 5 stars

As always, very easy to complete the tax return via the Gosimple tax portal and submit to HRMC, good hints too. One suggestion would be to change the colour coding from red and green for those of us... See more

Company replied

Rated 5 out of 5 stars

Incredibly easy to use the web version. Struggled on the mobile but when I contacted the support line the staff were so quick to respond. I would highly recommend to register your self assessment and... See more

Company replied

Rated 5 out of 5 stars

I live in Aus and was late with return not understanding I need to account for only house in the UK even though not investment … also had a half of the financial year in England without income. As hal... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Software Company
  3. Tax Preparation
  4. Tax Preparation Service

Written by the company

HMRC recognised, GoSimpleTax is an easy and accurate way to calculate and submit your self-assessment tax return. GoSimpleTax performs hundreds of double checks, and lets you know which savings you may qualify for. Enter any relevant income & expenses into GoSimpleTax, and the software will highlight any issues or errors, to help ensure your tax return is 100% accurate. When ready, click submit to directly file your return to HMRC.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Good coverage of all the issues.

Good coverage of all the issues.
Could do with more upfront explanations of more complex issues: Had to ask google how GoSimpleTax deals with xx or yy issue and they told me where to look on your site and how to do it!

19 May 2026
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Reply from GoSimpleTax

Hello Mike, thanks for your review - there is a lot of online help available at https://support.gosimpletax.com/portal/en/kb/gosimpletax/general - Google is probably as good a resource as any to find out what you need though!

Rated 5 out of 5 stars

Quick

Quick, easy to complete useful links to the SA100 form to explain and associate each part to the forms various boxes to complete

9 May 2026
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Reply from GoSimpleTax

Thank you for your review

Rated 5 out of 5 stars

Simple and reliable to use

Simple, cleat and reliable to use for landlords self assessment tax return when living overseas. This is my 3rd year of using it. It saves, totals and keeps all the data while you are completing the return, alerts you to any potential errors and upload to the HMRC website is completed without a hitch. You can also switch between current and previous years’ returns very easily

16 May 2026
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Reply from GoSimpleTax

Thank you for your kind review Janet. Pleased you found it simple to use.

Rated 5 out of 5 stars

Simple and intuitive to use…

Simple and intuitive to use complimented with ready access to GST guidance for questions or issues that arise

8 May 2026
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Reply from GoSimpleTax

Thank you for your review Ashley and we're pleased you found the software easy to use

Rated 5 out of 5 stars

Ex pat issue

The system copes with my basic tax return but as I relocated to another jurisdiction I was pleased to find it had a schedule which dealt with 'split residence'

8 May 2026
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Reply from GoSimpleTax

Thanks for the review Brian, and glad we could keep you as a customer now that you've moved!

Rated 4 out of 5 stars

It has a fairly intuitive UX with a…

It has a fairly intuitive UX with a clear tax calculation summary page and an easy submission to HMRC.

I will be using it again.

7 May 2026
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Reply from GoSimpleTax

Thanks for your review Doug and happy you found it easy to use - see you next year!

Rated 5 out of 5 stars

Stress-free tax returns

Easy, user-friendly software and very good help available if needed. Took the stress out of doing our tax returns.

30 April 2026
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Reply from GoSimpleTax

Thanks for your review Amanda, and glad we could reduce your tax stress!

Rated 5 out of 5 stars

Simple

Simple. Easy process

14 May 2026
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Reply from GoSimpleTax

Thank you for the review Justine, pleased you found it simple to use.

Rated 5 out of 5 stars

Very easy to use

Very easy to use, and any queries are always answered promptly and efficiently. Staff are friendly and knowledgeable.

7 May 2026
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Reply from GoSimpleTax

Thank you for your review Anna, and we're pleased you found the support team helpful.

Rated 5 out of 5 stars

I needed to use the software for FIG

I needed to use the software in order to claim tax relief under the FIG regime. First time user. I was able to complete and submit the return with relative ease. I made a few errors which were flagged by HMRC. I needed to use AI to have the errors explained in simple language. Accepted by HMRC on third try.

12 May 2026
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Reply from GoSimpleTax

Thanks for your reply John and pleased you found the software easy to use.

Rated 4 out of 5 stars

It was easy to use and was very helpful…

It was easy to use and was very helpful overall. Brilliant that I was able to send it to HMRC via the system. The reason I gave 4 stars was because there was a lack of helpful promts to explain various questions on the forms

11 May 2026
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Reply from GoSimpleTax

Thanks for your review John and pleased you found the software helpful. I will pass you other comments on to the team.

Rated 5 out of 5 stars

I have real difficulty with technology…

I have real difficulty with technology and on numerous occasions I have had to contact the Go Simple staff for assistance. The help was invaluable and I couldn't have completed my self assessment form without their assistance.

11 May 2026
Unprompted review
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Reply from GoSimpleTax

Thank you for your review and pleased the team were able to assist you.

Rated 5 out of 5 stars

Well designed tool for creating your…

Well designed tool for creating your tax returns. Helpful hints as you go. The glitch in the final submission process to HMRC has been fixed and the whole process was very smooth this year.

8 May 2026
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Reply from GoSimpleTax

Thanks for the kind review Sandra, and we're pleased the software has worked well for you.

Rated 5 out of 5 stars

Really good

I use simple tax every year for a partnership and 3 self assessments. It’s so easy to use and reliable. Love it, well worth the money to avoid the stress!

8 May 2026
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Reply from GoSimpleTax

Thank you for your review Claire, pleased you find it so easy to use and helps you avoid the stress associated with tax returns.

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