The delivery was fast and efficient. If I emailed the company about anything, they were quick to respond. The product I purchased is good quality and easy to assemble and put up.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good bench. Delivery was average however not the sellers fault.
Knocked one star off as the product wasn't suitable, despite querying directly with the company... However...customer service was fantastic, correspondence was quick and their service levels went abo... See more
Despite a bumpy start due to issues with 3rd party couriers, gorilla sports have been back in touch with me with updated tracking. The customer service works through email and through the customer ser... See more
Company replied
Company details
Written by the company
Gorilla Sports is a leading home fitness brand, founded in Germany in 2005 and now operating in over 20 countries across Europe. We provide high-quality, affordable fitness equipment designed for everyday use, ensuring that it offers the best in functionality, performance and safety - perfect for home gyms and outdoor training, whether you're a beginner or a pro. We want to help you reach your goals - whether that’s building strength, improving endurance, or simply living a healthier life. To keep you inspired on your journey, we also offer a free magazine with workout plans, recipes, and training tips. Our warehouse space headquarters is in Groß-Gerau, Germany, from which the entire sports world has been supplied with our equipment for two decades. Various teams work seamlessly every day to ensure a smooth shopping experience. Equip yourself for success with Gorilla Sports - let’s push limits and reach new heights together!
Contact info
Nordring 80, 64521, Groß-Gerau, Germany
- info@gorillasports.co.uk
- gorillasports.co.uk
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered quickly
Delivered quickly. Unfortunately the wrong item arrived but it was dealt with immediately and the correct item sent out. No issues about collecting before the new delivery sent.
27 March 2023
Reply from Gorilla Sports UK
Hello Cat, We are very glad that you are satisfied with the way we've processed your case. Thank you for being such a cooperative customer and thank you for taking the time to leave your positive review. Kind regards, Gorilla Sports UK Team
Currently trying to get onto the…
Currently trying to get onto the website but doesn't seem to be working. Could this be looked into as wanting to order.
9 April 2023
Unprompted review
Reply from Gorilla Sports UK
Hello Jordan, We've tried to contact you but with no success. Our company is currently reorganizing and that includes our website. We would like to kindly ask you for your patience. We'll be back very soon and you'll be able to order our products again! Kind Regards, Gorilla Sports UK Team
Excellent product and service
27 March 2023
Reply from Gorilla Sports UK
Hello Sohail, We are very happy that you are satisfied with our service and our product. Thank you for taking the time to share your experience. Kind Regards, Gorilla Sports UK Team
Speedy delivery
Speedy delivery. Item as described. Reasonably priced. Thanks. Will use again.
1 April 2023
Reply from Gorilla Sports UK
Hello Ed, We are very happy that you are satisfied with our product and delivery. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Universal Workbench Lat Pulldown Extension
I ordered the lat pulldown extension for the Universal Workbench. It arrived in great time and I assembled it immediately. There is a couple of issues I'd like to mention. Firstly, it doesn't sit perfectly vertical when fitted so I've fitted a couple of wooden wedges in order to ensure it stands straight. Secondly, there is a constant need to lubricate the metalwork in order for the equipment to function properly. Once these 2 issues are overcome however I would say it is a great addition to the Workstation and had it not been for these 2 issues I would have given 5 stars.
24 March 2023
Reply from Gorilla Sports UK
Hello William, We thank you for your positive review. We very much appreciate it. As well as the feedback on the item itself, we thrive to sell the best products and offer our customers the best products available. Kind Regards, Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Caroline, We are very glad that you have had great experience with delivery of our products. Thank you for the positive feedback, it is very much appreciated. Kind Regards, Gorilla Sports UK Team
Good quality weight tree
Good quality weight tree, well made at a great price. Dispatched very quickly, would certainly use again.
29 March 2023
Reply from Gorilla Sports UK
Hello Simon, We are very happy that you are satisfied with our service and our product. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Ali, Thank you for your positive review and comments. We appreciate hearing from our customers always. Kind Regards, Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Sujeeth, Thank you for your positive review. We very much appreciate it. Kind Regards, Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Chrissie, We thank you for the positive feedback and we are very glad that you are happy with our product and our service. Please enjoy your new equipment. Kind Regards, Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Chris, Thank you for your positive review. It is greatly appreciated. Kind Regards, Gorilla Sports UK Team
No issues on time delivery good product
22 March 2023
Reply from Gorilla Sports UK
Hello Raj, We thank you for the positive feedback, it is very much appreciated. Please enjoy your new equipment. Kind Regards, Gorilla Sports UK Team
Bought a good sturdy bench was…
Bought a good sturdy bench was delivered in 2 working days as promised..perfect
Thanks
20 March 2023
Reply from Gorilla Sports UK
Hello Manjit, Thank your for your positive review. We are glad to hear that you are happy with your new bench. Your words are much appreciated. Kind Regards Gorilla Sports UK Team
Amazing mat & service 🙌
21 March 2023
Reply from Gorilla Sports UK
Hello Caroline, Thank you for your positive review, it is much appreciated. Kind Regards Gorilla Sports UK Team
All round great service
Easy to order, arrived quickly and the delivery guy even offered to bring the package into my house as it was heavy.
17 March 2023
Reply from Gorilla Sports UK
Hello Nikki, Thank you for taking the time to share your positive experience, it is much appreciated. Kind Regards, Gorilla Sports UK Team
Reply from Gorilla Sports UK
Hello Solomon, We thank you for the positive feedback, it is very much appreciated. Please enjoy your new equipement. Kind Regards, Gorilla Sports UK Team
Super quick delivery and kit is…
Super quick delivery and kit is impressive and easy to put together!
8 March 2023
Reply from Gorilla Sports UK
Hello David, Thank you for taking the time to share your positive experience with us, we appreciate it very much. Kind Regards, Gorilla Sports UK Team
I purchased a barbell (1inch) and clips…
I purchased a barbell (1inch) and clips Very good quality product especially for the price quick and efficient delivery very pleased with the product and service
19 February 2023
Reply from Gorilla Sports UK
Hello John, Thank you for your positive feedback. We very much appreciate it. Kind Regards, Gorilla Sports UK Team
Really helpful and quick delivery
Order came very quickly, realised there was a mistake and emailed the company and they rectified it immediately. Really good products.
11 February 2023
Reply from Gorilla Sports UK
Hello Joe, We are very happy that you are satisfied with our service and our products. Always here for you. Thank you for taking the time to share your experience, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
Good product
Good product, punctual delivery.
Some bad reviews but looks like they’ve sorted the issue out. Mine arrived as quoted within 2 days.
24 February 2023
Reply from Gorilla Sports UK
Hello Richard, We are glad that you are happy with our service and our product. We always strive to improve. Thank you for your positive review, it is greatly appreciated. Kind Regards, Gorilla Sports UK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.