Gorgeous Shop Reviews 6,310

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting its speed and efficiency. Many people also appreciate the competitive pricing and the wide selection of products available, often finding items that are difficult to source elsewhere. The overall service is consistently described as great, with consumers highlighting the ease of ordering and good communication regarding deliveries. However, some customers also noted issues with their orders, including receiving incorrect or damaged items, or experiencing significant delays and even lost parcels, often attributed to the courier service. A few people were also dissatisfied with the lack of product samples and occasional problems with product packaging.

What people talk about most

Delivery service

People report positive experiences with delivery services, frequently praising the speed and efficiency, with... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent range, competitive... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight competitive and... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the ease of ordering, quick delivery, and... See more

Service

Users describe positive interactions with service. Many customers consistently praise the speedy, efficient,... See more

Based on these reviews

Rated 4 out of 5 stars

Always a great range of products delivered in good time. Slightly disappointed this time as there is usually one or two product samples included, but this time there was nothing. It does work as, in... See more

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Rated 4 out of 5 stars

It was great being able to find the shampoo and conditioner online, although it is quite expensive. However it really is good for my hair. I bought it on a cruise with p&o after having the Keratin tr... See more

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Rated 4 out of 5 stars

I would have given 5 stars but I was sent a wrong item. Although it was dealt with quickly and efficiently via e-mail, I had to return the item and it was 8 days from when I received the wrong item b... See more

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Rated 5 out of 5 stars

First time ordering from Gorgeous Shop so I had checked out the reviews on here before making a purchase. Pleased to say I've very happy with my experience. Competitively priced, extremely fast delive... See more

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Rated 5 out of 5 stars

I am editing an earrluer negative review. I was unhappy after being a long standing customer. My parcel was not delvered by Evri in fact it was MIA for 10 days. Never delivered & its location u... See more

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Rated 5 out of 5 stars

First time using gorgeous shop, was a little skeptical at first, but trust pilot score reassuring. Product arrived super quick, great price. The aftershave I wanted was more expensive and on a 6m... See more

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Rated 5 out of 5 stars

Always happy with Gorgeous Shop. They have everything I use, at a good price and delivery is excellent. Only ever encountered one problem over many years (no delivery) and it was dealt with quickly an... See more

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Rated 5 out of 5 stars

Managed to source my moisturiser here, a brand which is hard to find sometimes, and it was dispatched and delivered quickly which was much appreciated! Will def order again when you get it back in... See more

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Rated 5 out of 5 stars

Evrything was as promised and delivered without any fuss - ordered for the first time items online from this company and would do so again as fully satisfied. From order to delivery - no complaints

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Rated 5 out of 5 stars

Arrived in an acceptable time scale, was well wrapped and exactly as described. item was very good value. Recommend this retailer.

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Rated 5 out of 5 stars

Excellent seller even if the distance between Italy and the seller is not small. I recommend it to everyone for me it is number one. Friendly and very fast in deliveries.

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Rated 5 out of 5 stars

Was pleased that I found this Paul Mitchell hair styling gel at Gorgeous because Paul Mitchell no longer stock it. Very fast delivery too, excellent service.

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Rated 5 out of 5 stars

Two items of Paul Mitchell haircare despatched promptly but slightly delayed by the courier service. Items arrived undamaged. Good prices.

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Rated 5 out of 5 stars

Great shop for proper retail prices. In fact cheaper than the majority. Great communication. Very fast service. They do exactly what they say they do.

Rated 5 out of 5 stars

Ordering was easy. Communication was good re delivery and products were delivered promptly and on time. Will certainly use again.

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Rated 5 out of 5 stars

Gorgeous is my go to for my Kerastase hair care products. The prices and offers are always good value with an excellent delivery service.

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Rated 1 out of 5 stars

Same parcel, x3 messages saying Evri had been asked to return parcel, checked with my post office each time, NEVER received. Messaged Gorgeous each time. Gave me refund after complaining. Then parcel... See more

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Rated 2 out of 5 stars

Ordered a product they didn’t have in stock. Shouldn’t have been able to place the order with no stock especially as they had no time frame of when new stock was being delivered. This was my first... See more

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Rated 5 out of 5 stars

Superb travel pack of hair products, great price for 5* products including a toiletries bag too, these were bought as a gift, they were delighted with this, the delivery was perfect so quick, I will b... See more

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Rated 1 out of 5 stars

Ordered for the first time through these I thought I’d actually ordered from beauty flash, looks like they have been taken over. The parcel said 48 hours and I am still waiting the order says complete... See more

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Rated 5 out of 5 stars

Great service, super fast delivery, good choice of products at a good price too! Will definitely use again!

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Rated 5 out of 5 stars

The website was easy to navigate, and my order arrived at the scheduled time. The quality of the items is top-notch and exactly as described. I’ll definitely be a returning customer. Highly recommend!... See more

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Rated 5 out of 5 stars

Excellent service and prompt delivery - it was the first time I used this site and I will definately use them again

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Rated 1 out of 5 stars

This item was ordered via the Debenhams website, but sold and fulfilled by this marketplace partner. The item arrived, however the problems started when I needed to return it. The return was se... See more

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Rated 5 out of 5 stars

Great price I have returned to this site several times and I always receive my items within a few days

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Rated 5 out of 5 stars

Great products at competitive prices. Could do with improving packaging to protect containers with liquid in them. Otherwise ok

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Rated 1 out of 5 stars

I didn’t receive my parcel due to Evri losing it. I delay with Evri primarily to resolve the issue, they stated the parcel is lost and I won’t be receiving it, and that they’ve communicated th... See more

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Rated 5 out of 5 stars

Product well priced compared to other sites, product delivered speedily and well packaged.

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Rated 5 out of 5 stars

Great prices, quick despatch and delivery. It's a shame that like most places they no longer send samples to customers

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Rated 5 out of 5 stars

Arrived safely and in good condition. The door bell went and the parcel was left on top of the letterbox.

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Rated 5 out of 5 stars

Great service. Arrived in good condition and when stated. Product amazing and smells devine.

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Rated 5 out of 5 stars

Website easy to use, excellent range of products at competitive prices and very quick delivery

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Rated 5 out of 5 stars

Usual fabulous service from Gorgeous Shop! Everything is easy when using this company! Ordering, communication and delivery! First Class as always!!

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Rated 5 out of 5 stars

Fantastic price with an extra discount, genuine products and also with fast delivery with updates when getting delivered

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Rated 1 out of 5 stars

I placed an order on 16th January I Emailed to see when it was being shipped with no reply. I phoned today 26th January only to be told I’m number one in queue. After holding for 15 minutes I gave up.... See more

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Rated 5 out of 5 stars

Easy to find what I wanted on the website, smooth payment process and quick delivery.

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Rated 5 out of 5 stars

Speedy efficient service Wide range of products at competitive prices Definitely worth using this service

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Rated 5 out of 5 stars

Good value hair products with quick delivery. I have used them for years. Its so much more expensive to buy from my hairdresser.

Rated 5 out of 5 stars

Quality products at excellent prices delivery was earlier than I paid for brilliant service all round.

Rated 5 out of 5 stars

Great website I have always shopped with them for many years They deliver the best service and products

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Rated 5 out of 5 stars

Great choice of Brands. Order arrived well packaged and on time. Would recommend!

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Rated 3 out of 5 stars

As usual gorgeous shop was great, however the Evri delivery let them down this time. Dropped my order at the end of my drive a good 10-12 metres from my door, partially concealed under a bush and in t... See more

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Rated 5 out of 5 stars

Brilliant price for the aftershave and a 200mil bottle can't fault this place I will shop again .

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Rated 5 out of 5 stars

Repeat purchase, items arrived well packaged and on time

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Rated 5 out of 5 stars

Really glad I found Gorgeous Shop, I will definitely be ordering again

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Rated 1 out of 5 stars

Shampoo ordered in January - with two day delivery -has still not arrived. Unproductive replies to my messages, and no phone number to call. My request for a replacement order has been ignored. Leavin... See more

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Rated 1 out of 5 stars

Product arrived already opened with missing items. Give it's a hair straightener that we ordered that is very unhygienic and also should not have marketed it as new when is was clearly a used product... See more

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Rated 1 out of 5 stars

Ordered an LED Light Therapy Mask in December. It stopped working after just a month and would not take any charge. Raised a support ticket. Was asked to record a video of the problem, which I immedia... See more

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Rated 5 out of 5 stars

I have used this company for many years and always get great service and value for money.

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Rated 3 out of 5 stars

Extremely quick delivery. Reason for the 3 is the actual packaging of the 2 items was a bit bashed and one of the items was for a present. The external box they came in was fine so can’t blame the cou... See more

Company replied


Company details

  1. Beauty Supply Store

About Gorgeous Shop

Written by the company

With over nearly two decades of industry experience under our beauty belts, Gorgeous Shop is your go-to destination for everything beauty. Founded in 2007, we stock over 100 best-selling beauty brands to offer the very best in hair, skin, makeup, and wellness.

We believe that by investing in professional products you will see the results that will make you feel gorgeous, inside and out.

Working directly with our luxury brands, we offer expert knowledge and advice that customers can trust and our award-winning Customer Services team are happy to help answer any queries and questions.

From cult-favourites to the latest launches, you’ll find everything from the best-loved beauty brands such as Kérastase, bareMinerals, ELEMIS, Redken, St. Tropez, ghd, and more, as well as exclusive offers, luxury free gifts and amazing giveaways!

Keep an eye on your inbox for the latest offers.

  • We’re helping reduce CO2 emissions by offering delivery to EVRi ParcelShop.
  • We ship your order with biodegradable pockets for added protection.
  • We are paperless to avoid paper waste in orders.
    • Free Delivery when you spend £25
    • Dispatch & Delivery 7 Days a week
    • Free Gifts and samples with your order
    • More ways to pay with Apple Pay, AmazonPay, Klarna, PayPal

    Discover your beauty favourites today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent 5*

17 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

Thank you for your kind words! We're so glad you were happy with our service - if you have any questions, our lovely Customer Care team will be happy to help.

Rated 1 out of 5 stars

Poor customer support and out of pocket!

I didn’t receive my parcel due to Evri losing it. I delay with Evri primarily to resolve the issue, they stated the parcel is lost and I won’t be receiving it, and that they’ve communicated this with the Gorgeous group. They have not reached out to me, I had to chase again, then they started the same process with Evri again.

Just to say, despite Evri losing the parcel, their customer support was brilliant.

The Gorgeous Group are slow to deal with the problem and quite frankly given the evidence of conversations with Evri as well as time passed I should have received a refund by now. This is hard to obtain and seems like I’ll be out of pocket for a while.

As far as I am concerned this is a problem to resolve with the courier service and the group itself as opposed to the customer now.

16 March 2026
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Reply from Gorgeous Shop

e’re very sorry to read about your experience and the frustration caused by the delay in resolving this issue.

You are absolutely right that once the parcel was confirmed as lost, this should have been handled more quickly on our side. We sincerely apologise for the lack of timely communication and for the inconvenience this caused you.

We can confirm that this matter has now been fully resolved and a refund has been processed for your order.

While we’re pleased to hear that the courier support was helpful, we completely acknowledge that we fell short in our own service on this occasion. This is not the level of experience we aim to provide, and we truly regret the impact it had.

Thank you for your patience while this was being resolved, and again, please accept our sincere apologies for the inconvenience caused.

Rated 5 out of 5 stars

Good service very happy with my…

Good service very happy with my purchase and price good

15 March 2026
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Reply from Gorgeous Shop

We're happy to hear that you're very satisfied with your purchase and the service you received. Thank you for sharing your positive experience with us!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

I have been looking for the aftershave…

I have been looking for the aftershave for over 10 years as 1st bought it in canaries and finally found it.

11 March 2026
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Reply from Gorgeous Shop

We're happy to hear that you finally found the aftershave you were looking for! We appreciate you sharing your positive experience and are glad you are pleased with your purchase after searching for so long.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

All my Kerastase products turned up…

All my Kerastase products turned up within a few days of ordering. Quick and painless and great prices!

13 March 2026
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Reply from Gorgeous Shop

We're happy to hear that your Kerastase products arrived quickly! It's great to know you had a painless experience and found our prices to be great. Thanks for your positive feedback.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Normal fabulous service resumed!

Having previously left a very scathing review, I was delighted to receive a lovely email and quick resolution. The true measure of an organisation is how they deal with unhappy customers and I am pleased to report that my loyalty has been fully restored. Thank you Gorgeous Shop!

11 March 2026
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Reply from Gorgeous Shop

Thank you for taking the time to leave a review - we're so sorry to hear this! We've sent over an email with an update on your order - please check it out when you get a spare moment. Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Really good prices, good customer service.

My order arrived on time to a local collection point. It was as described & at a very good price. I would recommend.

13 March 2026
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Reply from Gorgeous Shop

We're happy to hear that your order arrived promptly and met your expectations with its quality and price. We appreciate your recommendation and thank you for your feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars
Gorgeous Shop logo

Reply from Gorgeous Shop

Thank you for your kind words! We're so glad you were happy with our service - if you have any questions, our lovely Customer Care team will be happy to help.

Rated 4 out of 5 stars

A swift and efficient service from…

A swift and efficient service from order to delivery.

12 March 2026
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Reply from Gorgeous Shop

We're glad you found our service swift and efficient from when you placed your order to its delivery. We appreciate your feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 2 out of 5 stars

The product was easy to order and…

The product was easy to order and arrived promptly. However, it is clear from the bottle that it is d stock and this was even more evident when I tried to get the shampoo out of the bottle. The plastic has hardened so much it is impossible to squeeze and the shampoo itself has thickened.

13 March 2026
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Reply from Gorgeous Shop

Thank you for taking the time to leave a review - we're so sorry to hear this! We've sent over an email with an update on your order - please check it out when you get a spare moment. Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Great product at great price

Great product at great price. Items arrived extremely quickly, well packed and in perfect condition

3 March 2026
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Reply from Gorgeous Shop

We're happy to hear that you received a great product at a great price! We appreciate your feedback that the items arrived quickly, well-packed, and in perfect condition.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Brilliant service

The delivery service is brilliant it is so quick

9 March 2026
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Reply from Gorgeous Shop

We're happy to hear that our delivery service met your expectations with its quickness. Thank you for sharing your positive experience with us!

Do let us know if you have any questions and we'll be happy to help.

Rated 1 out of 5 stars
Gorgeous Shop logo

Reply from Gorgeous Shop

Thank you for taking the time to leave a review - we're so sorry to hear this! We've sent over an email with an update on your order - please check it out when you get a spare moment. Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars
Gorgeous Shop logo

Reply from Gorgeous Shop

We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our excellent service and fast delivery!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Easy to find the product you require

Easy to find the product you require, easy checkout, fast delivery.
Reasonable prices.Never had any problems.

6 March 2026
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Reply from Gorgeous Shop

We're happy to hear that you found the product easily, the checkout was simple, and the delivery was fast. We appreciate your feedback regarding our reasonable prices and positive experiences!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Excellent service and good prices

Excellent service and good prices

9 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you were satisfied with our excellent service and the good prices we offer. Thank you for your positive feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 4 out of 5 stars

The speed in fulfilling my order

The speed in fulfilling my order, also the price of the item

7 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you were pleased with how quickly your order was fulfilled and the item's price. Thank you for your feedback.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Arrived safely and in good condition

Arrived safely and in good condition. The door bell went and the parcel was left on top of the letterbox.

7 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that your order arrived safely and in good condition! Thank you for your positive feedback. We appreciate you taking the time to share your experience with us.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Great company Gorgeous products amazing…

Great company Gorgeous products amazing prices and delivered the next day.
Superb 😀🥳

6 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you had such a wonderful experience! It's great to know you found our products gorgeous and our prices amazing, with super-fast delivery. Thanks for your feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Great product

Great product at reasonable price and speedy delivery!

6 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy you found our product great and reasonably priced, with speedy delivery! We appreciate your positive feedback and are here to help.

Do let us know if you have any questions and we'll be happy to help.

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