Gorgeous Shop Reviews 6,310

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting its speed and efficiency. Many people also appreciate the competitive pricing and the wide selection of products available, often finding items that are difficult to source elsewhere. The overall service is consistently described as great, with consumers highlighting the ease of ordering and good communication regarding deliveries. However, some customers also noted issues with their orders, including receiving incorrect or damaged items, or experiencing significant delays and even lost parcels, often attributed to the courier service. A few people were also dissatisfied with the lack of product samples and occasional problems with product packaging.

What people talk about most

Delivery service

People report positive experiences with delivery services, frequently praising the speed and efficiency, with... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent range, competitive... See more

Price

Reviewers consistently express satisfaction with the pricing. Many customers highlight competitive and... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the ease of ordering, quick delivery, and... See more

Service

Users describe positive interactions with service. Many customers consistently praise the speedy, efficient,... See more

Based on these reviews

Rated 4 out of 5 stars

Always a great range of products delivered in good time. Slightly disappointed this time as there is usually one or two product samples included, but this time there was nothing. It does work as, in... See more

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Rated 4 out of 5 stars

It was great being able to find the shampoo and conditioner online, although it is quite expensive. However it really is good for my hair. I bought it on a cruise with p&o after having the Keratin tr... See more

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Rated 4 out of 5 stars

I would have given 5 stars but I was sent a wrong item. Although it was dealt with quickly and efficiently via e-mail, I had to return the item and it was 8 days from when I received the wrong item b... See more

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Rated 5 out of 5 stars

First time ordering from Gorgeous Shop so I had checked out the reviews on here before making a purchase. Pleased to say I've very happy with my experience. Competitively priced, extremely fast delive... See more

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Rated 5 out of 5 stars

I am editing an earrluer negative review. I was unhappy after being a long standing customer. My parcel was not delvered by Evri in fact it was MIA for 10 days. Never delivered & its location u... See more

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Rated 5 out of 5 stars

First time using gorgeous shop, was a little skeptical at first, but trust pilot score reassuring. Product arrived super quick, great price. The aftershave I wanted was more expensive and on a 6m... See more

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Rated 5 out of 5 stars

Always happy with Gorgeous Shop. They have everything I use, at a good price and delivery is excellent. Only ever encountered one problem over many years (no delivery) and it was dealt with quickly an... See more

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Rated 5 out of 5 stars

Managed to source my moisturiser here, a brand which is hard to find sometimes, and it was dispatched and delivered quickly which was much appreciated! Will def order again when you get it back in... See more

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Rated 5 out of 5 stars

Evrything was as promised and delivered without any fuss - ordered for the first time items online from this company and would do so again as fully satisfied. From order to delivery - no complaints

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Rated 5 out of 5 stars

Arrived in an acceptable time scale, was well wrapped and exactly as described. item was very good value. Recommend this retailer.

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Rated 5 out of 5 stars

Excellent seller even if the distance between Italy and the seller is not small. I recommend it to everyone for me it is number one. Friendly and very fast in deliveries.

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Rated 5 out of 5 stars

Was pleased that I found this Paul Mitchell hair styling gel at Gorgeous because Paul Mitchell no longer stock it. Very fast delivery too, excellent service.

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Rated 5 out of 5 stars

Two items of Paul Mitchell haircare despatched promptly but slightly delayed by the courier service. Items arrived undamaged. Good prices.

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Rated 5 out of 5 stars

Great shop for proper retail prices. In fact cheaper than the majority. Great communication. Very fast service. They do exactly what they say they do.

Rated 5 out of 5 stars

Ordering was easy. Communication was good re delivery and products were delivered promptly and on time. Will certainly use again.

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Rated 5 out of 5 stars

Gorgeous is my go to for my Kerastase hair care products. The prices and offers are always good value with an excellent delivery service.

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Rated 1 out of 5 stars

Same parcel, x3 messages saying Evri had been asked to return parcel, checked with my post office each time, NEVER received. Messaged Gorgeous each time. Gave me refund after complaining. Then parcel... See more

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Rated 2 out of 5 stars

Ordered a product they didn’t have in stock. Shouldn’t have been able to place the order with no stock especially as they had no time frame of when new stock was being delivered. This was my first... See more

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Rated 5 out of 5 stars

Superb travel pack of hair products, great price for 5* products including a toiletries bag too, these were bought as a gift, they were delighted with this, the delivery was perfect so quick, I will b... See more

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Rated 1 out of 5 stars

Ordered for the first time through these I thought I’d actually ordered from beauty flash, looks like they have been taken over. The parcel said 48 hours and I am still waiting the order says complete... See more

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Rated 5 out of 5 stars

Great service, super fast delivery, good choice of products at a good price too! Will definitely use again!

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Rated 5 out of 5 stars

The website was easy to navigate, and my order arrived at the scheduled time. The quality of the items is top-notch and exactly as described. I’ll definitely be a returning customer. Highly recommend!... See more

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Rated 5 out of 5 stars

Excellent service and prompt delivery - it was the first time I used this site and I will definately use them again

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Rated 1 out of 5 stars

This item was ordered via the Debenhams website, but sold and fulfilled by this marketplace partner. The item arrived, however the problems started when I needed to return it. The return was se... See more

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Rated 5 out of 5 stars

Great price I have returned to this site several times and I always receive my items within a few days

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Rated 5 out of 5 stars

Great products at competitive prices. Could do with improving packaging to protect containers with liquid in them. Otherwise ok

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Rated 1 out of 5 stars

I didn’t receive my parcel due to Evri losing it. I delay with Evri primarily to resolve the issue, they stated the parcel is lost and I won’t be receiving it, and that they’ve communicated th... See more

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Rated 5 out of 5 stars

Product well priced compared to other sites, product delivered speedily and well packaged.

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Rated 5 out of 5 stars

Great prices, quick despatch and delivery. It's a shame that like most places they no longer send samples to customers

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Rated 5 out of 5 stars

Arrived safely and in good condition. The door bell went and the parcel was left on top of the letterbox.

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Rated 5 out of 5 stars

Great service. Arrived in good condition and when stated. Product amazing and smells devine.

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Rated 5 out of 5 stars

Website easy to use, excellent range of products at competitive prices and very quick delivery

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Rated 5 out of 5 stars

Usual fabulous service from Gorgeous Shop! Everything is easy when using this company! Ordering, communication and delivery! First Class as always!!

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Rated 5 out of 5 stars

Fantastic price with an extra discount, genuine products and also with fast delivery with updates when getting delivered

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Rated 1 out of 5 stars

I placed an order on 16th January I Emailed to see when it was being shipped with no reply. I phoned today 26th January only to be told I’m number one in queue. After holding for 15 minutes I gave up.... See more

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Rated 5 out of 5 stars

Easy to find what I wanted on the website, smooth payment process and quick delivery.

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Rated 5 out of 5 stars

Speedy efficient service Wide range of products at competitive prices Definitely worth using this service

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Rated 5 out of 5 stars

Good value hair products with quick delivery. I have used them for years. Its so much more expensive to buy from my hairdresser.

Rated 5 out of 5 stars

Quality products at excellent prices delivery was earlier than I paid for brilliant service all round.

Rated 5 out of 5 stars

Great website I have always shopped with them for many years They deliver the best service and products

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Rated 5 out of 5 stars

Great choice of Brands. Order arrived well packaged and on time. Would recommend!

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Rated 3 out of 5 stars

As usual gorgeous shop was great, however the Evri delivery let them down this time. Dropped my order at the end of my drive a good 10-12 metres from my door, partially concealed under a bush and in t... See more

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Rated 5 out of 5 stars

Brilliant price for the aftershave and a 200mil bottle can't fault this place I will shop again .

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Rated 5 out of 5 stars

Repeat purchase, items arrived well packaged and on time

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Rated 5 out of 5 stars

Really glad I found Gorgeous Shop, I will definitely be ordering again

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Rated 1 out of 5 stars

Shampoo ordered in January - with two day delivery -has still not arrived. Unproductive replies to my messages, and no phone number to call. My request for a replacement order has been ignored. Leavin... See more

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Rated 1 out of 5 stars

Product arrived already opened with missing items. Give it's a hair straightener that we ordered that is very unhygienic and also should not have marketed it as new when is was clearly a used product... See more

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Rated 1 out of 5 stars

Ordered an LED Light Therapy Mask in December. It stopped working after just a month and would not take any charge. Raised a support ticket. Was asked to record a video of the problem, which I immedia... See more

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Rated 5 out of 5 stars

I have used this company for many years and always get great service and value for money.

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Rated 3 out of 5 stars

Extremely quick delivery. Reason for the 3 is the actual packaging of the 2 items was a bit bashed and one of the items was for a present. The external box they came in was fine so can’t blame the cou... See more

Company replied


Company details

  1. Beauty Supply Store

About Gorgeous Shop

Written by the company

With over nearly two decades of industry experience under our beauty belts, Gorgeous Shop is your go-to destination for everything beauty. Founded in 2007, we stock over 100 best-selling beauty brands to offer the very best in hair, skin, makeup, and wellness.

We believe that by investing in professional products you will see the results that will make you feel gorgeous, inside and out.

Working directly with our luxury brands, we offer expert knowledge and advice that customers can trust and our award-winning Customer Services team are happy to help answer any queries and questions.

From cult-favourites to the latest launches, you’ll find everything from the best-loved beauty brands such as Kérastase, bareMinerals, ELEMIS, Redken, St. Tropez, ghd, and more, as well as exclusive offers, luxury free gifts and amazing giveaways!

Keep an eye on your inbox for the latest offers.

  • We’re helping reduce CO2 emissions by offering delivery to EVRi ParcelShop.
  • We ship your order with biodegradable pockets for added protection.
  • We are paperless to avoid paper waste in orders.
    • Free Delivery when you spend £25
    • Dispatch & Delivery 7 Days a week
    • Free Gifts and samples with your order
    • More ways to pay with Apple Pay, AmazonPay, Klarna, PayPal

    Discover your beauty favourites today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent Service

Arrived in an acceptable time scale, was well wrapped and exactly as described. item was very good value. Recommend this retailer.

29 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you received your order promptly and that it met your expectations. We appreciate your recommendation and are grateful for your positive feedback regarding the value.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Rapid delivery of product

Rapid delivery of product. Excellent range of dermalogica skin care products.

22 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you received your product quickly. We're also glad you found the dermalogica skincare products you were looking for! Thanks for your feedback.

Do let us know if you have any questions and we'll be happy to help.

Rated 2 out of 5 stars

Don’t allow orders if no stock.

Ordered a product they didn’t have in stock. Shouldn’t have been able to place the order with no stock especially as they had no time frame of when new stock was being delivered.
This was my first time ordering so the only experience I have to draw from.
Can’t fault the customer service though after I contacted them. Sadly I will not be using this company in future, I shall go back to previously used companies.

29 March 2026
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Reply from Gorgeous Shop

We appreciate you bringing this to our attention and regret that the product you ordered was out of stock. We are sorry that you were able to place the order, and we are looking into how to prevent this from happening again. We value your feedback.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Great Service

Repeat purchase, items arrived well packaged and on time

28 March 2026
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Reply from Gorgeous Shop

We're happy to hear that your items arrived well packaged and on time with this repeat purchase. Thank you for your continued support and feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 1 out of 5 stars

I didn’t receive my parcel!

I didn’t receive my parcel!

27 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

Thank you for taking the time to leave a review - we're so sorry to hear this! We've sent over an email with an update on your order - please check it out when you get a spare moment. Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Product well priced…

Product well priced compared to other sites, product delivered speedily and well packaged.

23 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy you found our product well-priced and that it arrived quickly and securely. Thanks for your positive feedback; we appreciate it!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy you are enjoying our product, and we appreciate you taking the time to leave us such positive feedback regarding the quick delivery!

Do let us know if you have any questions and we'll be happy to help.

Rated 1 out of 5 stars

still have yet to recive the item

still have yet to received the item even though it shows as delivered. frustrating as it shows as an address that is not mine,

22 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

Thank you for taking the time to leave a review - we're so sorry to hear this! We've sent over an email with an update on your order - please check it out when you get a spare moment. Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Will buy again

Good prices. Quick delivery

21 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you had a good experience with our prices and delivery. Thank you for your positive feedback; we appreciate it.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Easy ordering, speedy service!

It's always easy and straightforward to order from Gorgeous Shop. Their products are excellent, reasonably priced and good value for money.

20 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that ordering from us is always easy for you. We appreciate that you find our products excellent, reasonably priced, and good value. Thank you for your positive feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Easy to order and delivered quickly.

Easy to order and delivered quickly.

21 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy your order was easy, and the delivery was quick. We appreciate your positive feedback and thank you for taking the time!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Excellent service

Excellent service, competitively priced products, shipped quickly, I have used gorgeous shop before and am happy to recommend them.

14 October 2025
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Reply from Gorgeous Shop

We're happy to hear that you had an excellent experience with our service and products. We appreciate you mentioning our competitive prices and quick shipping. Thank you for recommending us!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Pleased with the prompt delivery of…

Pleased with the prompt delivery of goods.

23 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy our prompt delivery met your expectations! Thank you for your positive feedback; we appreciate you taking the time to share.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Fantastic price with an extra discount

Fantastic price with an extra discount, genuine products and also with fast delivery with updates when getting delivered

19 March 2026
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Reply from Gorgeous Shop

We're happy you found a fantastic price with an extra discount on our genuine products. We're also glad the fast delivery with updates worked out well for you.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Fast delivery & fair price with couple…

Fast delivery & fair price with couple of extras very happy

21 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy you received your order quickly, found our price fair, and appreciated the extras. Thank you for your positive feedback; we appreciate it!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Excellent company to purchase from with…

Excellent company to purchase from with very competitive prices

21 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We appreciate you taking the time to share your positive experience. We're happy to hear that you found our prices competitive and had a great purchasing experience.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Great price with speedy delivery

Great price and quick delivery

21 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy you received your order quickly and at a great price! We appreciate your positive feedback and are here to assist if needed.

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Good price & prompt delivery

Good price & prompt delivery

16 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you received good value and fast delivery. Thank you for your positive feedback; we appreciate it!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual

17 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We appreciate your kind words and are so glad you had a great experience with our service. Thanks for your feedback!

Do let us know if you have any questions and we'll be happy to help.

Rated 5 out of 5 stars

Speedy delivery

Thank you for great prices and speedy delivery.

18 March 2026
Gorgeous Shop logo

Reply from Gorgeous Shop

We're happy to hear that you had a great experience with our prices and fast delivery. Thank you for your positive feedback; we appreciate it!

Do let us know if you have any questions and we'll be happy to help.

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