gopurebeauty.com Reviews 

137
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective skincare items and mention that support agents are exceptionally helpful, polite, and responsive when handling various questions. Buyers note that orders arrive promptly and any unexpected delivery or subscription issues are consistently resolved with great professionalism. Some people were dissatisfied with certain items, noting that a few specific formulas felt overly sticky or failed to produce visible skin changes. A small group of consumers also shared that specific purchases did not work well for their particular skin types or preferences.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction and highlighting that items... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting outstanding... See more

Quality

Reviewers mention positive feedback about quality, praising items like the effective neck cream and eye bag... See more

Order

Reviewers highlight positive aspects of order experiences, noting that subscription options are great and... See more

Response time

People report positive experiences with response time, praising the rapid and timely assistance they receive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is awesome! I had an issue with my order and customer service went above and beyond to make it right! Shipping is always fast and reliable. I love their products especially the body scru... See more

Rated 5 out of 5 stars

I initially placed an order through "View Your Deal" on the television show, The View. Of all the products, Go Pure had the cleanest, most lifting and moisturizing ingredients I had been searchi... See more

Rated 5 out of 5 stars

I received the product much quicker than I thought. Within days. With most free shipping products it takes quite some time. Just a note, first time I'm trying GoPure, easy to apply, consistency,t... See more

Rated 5 out of 5 stars

I am a long time customer (7 years) of your gopure skin care products and couldn't be happier with everything I've used. Subscription orders/delivery are great, allowing you to add or delete items as... See more


4.6

Excellent

TrustScore 4.5 out of 5

137 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(137)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been using Gopure for almost 6…

I’ve been using Gopure for almost 6 months.
I started with the neck cream and air has made quite a difference.
I then started with the arm cream, and I am noticing a difference after about seven weeks. I like this product.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

LOVE the arm cream

LOVE the arm cream, the neck cream and the plumping lip gloss. Just started using the butt and thigh cream and if I get the same results, I’ll be hooked for life!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Great team at GoPure

where do I really start..the product, the shipping, customer service?

The product is one i seen most results with and I have tried many many products on the market, the shipping is prestine service and customer service feels like you have a team that works and get what you need and understand your concern and in my opinion, that is what makes a service provider great. Thank you!!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

great for 40+ sensitive skin

I used these products years ago, changed to a different brand suggested by an esthetician...that got too expensive, then rediscovered gopure and my face says THANK YOU. All their products work on my sensitive skin and I never feel like I have stuff "on top of my face". I'm over 40 and truly see less dark spots and wrinkles.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I love this company!!

I absolutely love everything about GoPure. The products are amazing. I have most everything and there are only a few that do not agree with me. I would say two out of the many is not too bad!! Whenever I contact GOPure by either phone call, email, Facebook messaging or a TIK TOK Live everyone is super helpful and I enjoy the communication. In the year and half I have been purchasing from them, I do not have a bad thing to say! Whenever I'm on line or getting product in, it brings me happiness. Maybe it's a pavlovs dog kinda thing but I'll be a customer for a very long time!

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Truly awful customer service

Truly awful customer service. You can not call, there is a generic email response to any email sent. They do not reply to any communications. Buyer beware- if you have a problem, you will not get any help.

1 May 2025
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi Cheri,

Thank you for your feedback, and we sincerely apologize for the delay in our response due to a high volume of messages. We’ve confirmed that your order has been successfully refunded, and the amount should reflect in your account within 3–5 business days. Additionally, your subscription has been successfully canceled, so no future orders will be processed unless you choose to place a new one online.

We truly appreciate your patience and understanding. If you have any further questions or concerns, feel free to reach out to us at support@gopurebeauty.com.

Best Regards,
goPure Beauty

Rated 1 out of 5 stars

The company is a fraud and the product…

The company is a fraud and the product does not work. I ordered the product once. It didn't work but I was willing to give it another try. Today I received two more and all of a sudden I have a subsciption which you can not canel on their site and they don't make it easy to return it either. It is under review. The product does not work and the company is fradulant. I don't recommend buying anything from them.

7 April 2025
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi Jodi,

Thank you for your feedback. We're truly sorry to hear that you didn’t experience the desired results with our Neck Cream.

We’ve processed full refunds for both your January and March orders in line with our 60-day money-back guarantee. Additionally, we’ve confirmed that your subscription has been successfully canceled. This means no future orders will be placed or charged unless you choose to make a new purchase.

We sincerely appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us at support@gopurebeauty.com — we're always happy to help.

Warm Regards,
The goPure Beauty Team

Rated 3 out of 5 stars

Gopure has not sent me a return label

Thank you for taking care of the refund.

3 April 2025
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi,

Thank you for your feedback and you're very welcome! There's no need to return your order, as your refund has already been successfully processed.

If you have any further questions or need assistance, feel free to reach out to us at support@gopurebeauty.com — we're happy to help!

Best Regards,
The goPure Beauty Team

Rated 1 out of 5 stars

The neck cream does not work

The neck cream does not work! Bogus.
Then when I went to email the company to request their “money back guarantee” I was told to give it more time. I did this then reached back again. Their reply “you have passed the time window so we cannot refund you.” Wow that’s pretty crappy.

1 January 2025
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi,

Thank you for sharing your feedback. We're truly sorry you have not seen results, and we haven’t been able to assist you with your refund just yet. We had requested a bit more information (your email address would be enough) to locate your account and process the refund, but we haven’t heard back.

We’d still love the opportunity to resolve this for you. At your earliest convenience, please reach out to rosa.motzell@gopurebeauty.com so we can complete the refund process.

We appreciate your patience and look forward to hearing from you soon.

Warm regards,
The goPure Beauty Team

Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE: I've been using Gopure products for about 3yrs now and I do like the products. My issues have been with their subscription. I just want to order as I need it. The company continues to send you products and charges your acct. I've contacted them numerous times to stop it, but they keep sending and charging me ! Because of this I will never order their products again, dispite the fact that I do like their products. Even after they responded to my email and told me they stopped it the shipments continue! I'm now forced to change my bank card.

21 February 2025
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi Janet,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced while trying to cancel your subscription. Your Neck Cream subscription was successfully canceled in November. However, when you placed an order for the Firm & Lift Serum and Anti-Wrinkle Moisturizer, it was processed as a subscription, which is why you received recurring shipments.

We want to assure you that you are no longer subscribed to any of our products, so no new orders will be automatically placed, and you won't be charged unless you decide to place a new order in the future. We truly appreciate your patience and understanding.

If you have any questions or concerns, please don't hesitate to contact us at support@gopurebeauty.com. Take care!

Best regards,
goPure

Rated 5 out of 5 stars

Products are great!

Products are great. My wife has been obsessed with the neck cream and now the arm cream is just as amazing! We ended up subscribing to save a few bucks and the timeframes suggested align nicely. Seems like a well operated company selling exceptional products.

10 December 2024
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi Aaron,

We truly appreciate your kind words; they mean so much to us! We’re pleased that your wife is enjoying our Neck Cream and Arm Cream. Our goal has always been to offer clean, effective products at a great value. Thank you both for your support!

Best Regards,
goPure

Rated 2 out of 5 stars

FYI no subscription reminders

I ordered the neck cream and like the product OK. I had it set to subscription and could've sworn it said they'd send a subscription reminder 3 days before sending out the next shipment, but they did not. When I went to cancel and it asked if I wanted to pause instead, it did explicitly say they would remind me 3 days before; but it seems like that's not a promise they make at the outset. I don't trust that they would follow through on the email reminders if I paused my subscription, and I don't particularly want to personally keep track of this subscription, so if I purchase again I'll do a one-time.

24 October 2024
Unprompted review
gopurebeauty.com logo

Reply from gopurebeauty.com

Hi Margo,

Thank you for your feedback. We sincerely apologize for the inconvenience caused by not receiving reminders prior to your new subscription shipment. We typically send an email reminder 7 days before the shipment date, but it’s possible that these reminders ended up in your spam or junk folders.

We understand that you canceled your subscription due to this issue, but if you’d like to resubscribe to enjoy the subscription benefits, we would be more than happy to assist you! Additionally, we can make any necessary subscription changes on your behalf.

Please don’t hesitate to contact us at support@gopurebeauty.com if you have any questions or concerns. Take care!

Best Regards,
goPure

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