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Gophr Reviews 1,583

•
TrustScore 4.5 out of 5

4.7

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed and efficiency, often noting same-day delivery within a few hours. Many people highlight the staff as exceptionally helpful, polite, and professional, going above and beyond to assist with heavy items and difficult deliveries. The overall service is consistently described as excellent, with smooth operations and good communication. However, some customers were not happy with the customer service, describing it as rude, unhelpful, and slow to resolve issues. A few other people also felt that the company lacked empathy and accountability when problems arose, and some experienced significant delays or undelivered items.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the politeness, friendliness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and quick service, with... See more

Order

Users describe positive interactions with order, highlighting the speed and efficiency of the delivery... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report negative interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing delivery service from Abdul at Gophr. I ordered some rather heavy bags of stones from Wickes and used their same day delivery service. Abdul carried every bag into my garden (I felt bad that I... See more

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied

Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service with Rapid Delivery!

Driver was fast, efficientb& courteous and really helpful in unloading at my garage to help save me the trouble - really excellent Rapid Delivery experience, will deffo use again and woukd give 10 stars if I could! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐👏👏👏

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Adama was fantastic, really helpful and made the courier process easy and straightforward for our team. Great service!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this delivery service. They were quick to respond, kept communication clear and consistent, and the delivery itself was absolutely faultless. The pricing was also very reasonable, which made the whole process even better. I’m very impressed and would highly recommend their service to anyone looking for reliability and efficiency.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

AVOID - drivers steal your items

The courier service we booked to deliver items from our wedding reception to our home was a failure of customer service on many levels.

Instead of leaving them securely behind our gate as instructed, the courier left them outside in full view. From our camera, we saw the driver look through our items which included our box of wedding cards and then take it back to their van. That box held our honeymoon contributions and irreplaceable messages from loved ones. Other items, including our wedding cake, were also not delivered.

None of this is covered by insurance as the option given to you when making a booking covers loss and damage, drivers must hold ‘goods in transit’ insurance but in the event the driver themselves steals items it means neither is valid and a gap in insurance exists as part of the service provided. Gophr has offered no meaningful compensation or real support apart from a refund of the service itself which is minimal compared to what has been lost. Despite the clear evidence we have provided including the driver the day after picking our card box out of a commercial bin with a cover up story it had been accidentally thrown away. It was heartbreaking to end our wedding this way.

I would not recommend this service to anyone, especially if you are transporting items of value.

30 August 2025
Unprompted review
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Reply from Gophr

Hi Rob,

I understand how upsetting this must have been for you both, especially coming straight after your wedding. It’s a terrible situation, and I’m sorry this happened.
On our side, we’ve tried to recover the items from the driver and have removed him from the platform following the incident. We’re only able to share his details with the police, and now that the crime has been reported, we’ll do everything we can to assist the police when they get in touch.
I know this doesn’t change what’s happened, and I understand how frustrating the limits of cover feel. The circumstances fall outside what is included under our buyer protection, which is why compensation has been limited to the delivery refund.
It’s an awful thing to have gone through, and while there are limits to what we can do, we’ll continue to help where possible.

Gophr Team

Rated 1 out of 5 stars

DON’T USE - precious wedding items stolen by drivers

We trusted Gophr to deliver items from our wedding reception to our home. Instead of leaving them securely behind our gate as instructed, the courier left them outside in full view.
From our camera, we saw them look inside our box of wedding cards and then take it back to their van. That box held our honeymoon contributions and irreplaceable messages from loved ones. Other items, including our wedding cake, were also not delivered.
None of this is covered by insurance, and Gophr has offered no compensation or real support. It was heartbreaking to end our wedding this way. I would not recommend this service to anyone.

30 August 2025
Unprompted review
Gophr logo

Reply from Gophr

Hi Alexandra,

I understand how upsetting this must have been for you both, especially coming straight after your wedding. It’s a terrible situation, and I’m sorry this happened.
On our side, we’ve tried to recover the items from the driver and have removed him from the platform following the incident. We’re only able to share his details with the police, and now that the crime has been reported, we’ll do everything we can to assist the police when they get in touch.
I know this doesn’t change what’s happened, and I understand how frustrating the limits of cover feel. The circumstances fall outside what is included under our buyer protection, which is why compensation has been limited to the delivery refund.
It’s an awful thing to have gone through, and while there are limits to what we can do, we’ll continue to help where possible.

Gophr Team

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