Goodstack Reviews 741

I am struggling to verify a non profit account. They got the wrong email address and keep sending them Verification email to the wrong address even though I have emailed them several times. I feel like the person responding to my emails is an AI as I don’t get how someone can’t send the verification email to the correct address. How do I get into contact with a human? Is there phone number?

Goodstack's AI verification system is a masterpiece of uselessness, a technological marvel that somehow can't verify your name on an official state agency website proving you incorporated, direct, and own the nonprofit in question. Truly impressive incompetence. Their algorithm is so sophisticated it apparently can't read a government document, which is a skill most functional adults master by age 8.
And their 'support' email? Purely decorative. A digital scarecrow. It exists to give you the feeling that support is available while ensuring none actually arrives. Kafka would be proud.
If your goal is to waste days of your life wrestling with a broken verification tool that treats a state-registered nonprofit founders like a suspicious stranger, while being met with complete radio silence from "support," Goodstack delivers flawlessly. Five stars for wasting my time. One star for everything else.

The Goodstack verification support team are awesome. They were very patient with me in explaining the verification process and what documentation is needed to verify myself and my nonprofit. Keep up the good work.

Goodstack verified our organisation as a registered charity to be eligible for various online discounts and offers available for non-for-profit entities. The communication was clear and timely.

Our nonprofit organization had an excellent experience working through the verification process with Goodstack.

The process was clear, professional, and well-organized, which made it easier for our team to navigate the requirements for nonprofit validation. As a small community-focused nonprofit, we truly appreciate platforms that support organizations dedicated to improving health, providing transportation assistance, and helping underserved families access essential services.

Goodstack plays an important role in connecting nonprofits with technology resources that help organizations expand their impact and serve their communities more effectively.

We are grateful for the support and would recommend this platform to other nonprofit organizations looking to strengthen their mission and outreach.

I reached out to Goodstack to have them review eligibility for a discount on Adobe. They were quick to respond and helpful!

The process of updating our status as a non-profit organization eligible for Microsoft has been very efficient.

Maja at goodstack was very helpful and fast to answer.
Love the experience!

The team was very professional!

Timely and gracious response. Excellent costumer service!

The Goodstack team that assisted with my Google Workspace for Nonprofits application this March was amazing. They were patient and supportive throughout the process and successfully resolved my request. I truly appreciate their hard work.

Goodstack's verification system is blocking legitimate charities from accessing Google for Nonprofits, with no transparency and no recourse.

I am a registered trustee of LifeSpring Uganda — verifiable in seconds on the UK Charity Commission website. Despite this, I have been rejected twice with an identical, clearly automated email offering no explanation and no path forward.

When I emailed to ask for a specific reason and clear guidance, I received nothing useful in return. There is no phone number, no live support, and the help centre does not address this situation.

Goodstack acts as a gatekeeper to important nonprofit resources, yet offers no meaningful support when their automated system gets it wrong. Small charities don't have the staff or budget to fight opaque bureaucracy — they need tools like Google Workspace to operate. This service is failing the very organisations it claims to help.

Fast 💨 prompt and profesional Customer Service support. Problem positively solved. Thank you and all the best 💪💪💪 #TogetherWeCanDoMore

You are ansewering every question and request as quickly as possible.

I encountered registration difficulties when changing our association's name. I contacted Goodstack support. They provided a solution within 48 hours.

Excelent. Good experiences

Easy to navigate as well as great support.

The worst service provider on the internet!
Tried the 'AI chat', it doesn't help, just a waste of time. Never called or passed to a human agent.
It doesn't give you the support you need.
If you are part of a non-profit organisation and need their service for any discount or application, don't waste your precious time. Canva, Adobe, Google and Microsoft just use them as 'ID checkers' to AVOID providing their licences for free.
This is what we should call an 'Institutional scam'!
I don't recommend this service to anyone! Avoid at all cost!!!!

UPDATE:

Hello Sandrea,

Send me the link on your webpage help section where you can find the email address you just sent me?

Available via chat on the website is a lie AND I HAVE THE SCREENSHOTS TO PROVE THAT. Do you want to see them?????

I tried desperately to reach out to you. Now, it's your turn to reach out to me. Use your expertise and find me. I am sure you are capable of it.

Good luck!

The AI Process is not working and there is no way to get in contact with a real person.

Our experience has shown that while big businesses posses a deep desire to give back, the logistical hurdles of international charity work can often stall progress. Goodstack removes these barriers. By providing streamlined, high-trust ecosystem, we empower major enterprises to channel their resources directly to where they can achieve the most good. This isn't just about financial transactions ; it is about building a sustainable partnership where corporate success fuels social progress. for the charities on the ground, Goodstack provides the visibility and consistency they need to thrive . We turn the ambition to help''measurable global action'' ensuring that every corporate contribution finds it way to a meaningful cause. Through this bridge , we are redefining what it means for the global business community to lead with purpose and heart.

I recently worked with Goodstack to verify our non-profit status for Canva. Initially, our application was disqualified due to a misunderstanding of our organizational structure (we are a direct service provider, not a grant-making foundation).

However, when I reached out to the Goodstack support team, they were incredibly responsive. They took the time to look past our legal "Foundation" name and verify our actual clinical operations at the H.R. Mental Wellness Centre. They corrected the error immediately and approved our subscription.

It is refreshing to work with a verification partner that actually listens to the community they serve. Highly recommend for any non-profit looking for a fair and fast verification process!