Good Move Reviews 

1,326
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable, and professional staff who provide exceptional guidance and constant personal support throughout the entire property selling journey. Consumers also appreciate the remarkably quick response times and clear communication, which help keep transactions running smoothly and reduce stress during particularly difficult moving periods. However, some customers also noted that property valuations and final cash offers were significantly lower than the standard open market value. A few reviewers additionally mentioned that initial estimated pricing was later reduced or adjusted unexpectedly right before final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumers experienced helpful,... See more

Service

Customers had positive experiences with service, frequently praising the efficient communication and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt call responses and helpful... See more

Price

Clients share ambiguous opinions on price, as some reviewers expressed satisfaction with receiving fair... See more

Response time

People report positive experiences with response time, highlighting constant communication and staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goodmove successfully sold my property in Sep 26. The whole team from initial contact to completion were amazing, professional, helpful and couldn’t have done more. I had my first offer in 2 weeks, al... See more

Company replied

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Good Move made me an extremely fair offer for my home, which was taking too long to sell. I found Greg so helpful and considerate. He understood my future requirements and the company did all they c... See more

Company replied

Rated 5 out of 5 stars

I recently completed a house sale through Good Move. From the initial enquiry to completion of the sale i have to say the service was fantastic. All the staff are friendly, knowledgeable and effi... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,326)

233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From having my offer accepted to…

From having my offer accepted to completion took just 7 weeks 2 days!!. Dalia went above and beyond with helping me through the process communication between herself, me and my solicitor has been first class. Our conversations were always pleasant and happy. What an enjoyable experience

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Very honest

Very honest even though it wasn’t the right option for me. Refreshing to speak to someone willing to offer advice even if it didn’t benefit them.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Ollie helped us with a quick sale of a family property that was causing us a lot of stress. Would highly recommend him and his team to anyone looking for a swift turnaround.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Zoe Stephen’s Goodmove

I just wanted to say on behalf of us all a VERY BIG THANK YOU especially to Zoe for everything you have done for us over the last few months. You really have been amazing & extremely patient with us as it hasn’t been plain sailing!
Zoe’s customer service has been above & beyond, her communication & keeping us in the loop at all times when things got a little stressful was excellent.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Zoe from Good Move has been a complete…

Zoe from Good Move has been a complete star helping and supporting me through a really difficult period of my life and keeping what became a bit of a tricky sale on track. A completely different class to other estate agents and their gentle care throughout the team including Tony who came and supported house viewings has been so so appreciated. And now I move to the start of a new chapter in my life 🙏

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Success with Goodmove

I am so grateful to Goodmove for all they have done. Without fail they have been extremely helpful, understanding and very professional, going out of their way to ensure a successful outcome. Thank you to all. Tina Stares

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Marcus was a pleasure to speak to…

Marcus was a pleasure to speak to knowledgeable and explained everything very well

14 May 2026
Good Move logo

Reply from Good Move

Hi there,

Thank you for your kind review.

We’re glad to hear Marcus was a pleasure to speak with and that he explained everything clearly and professionally.

We really appreciate your feedback.

The Good Move Team

Rated 5 out of 5 stars

Very honest appraisal and valuable…

Very honest appraisal and valuable advice given to me by Greg

13 May 2026
Good Move logo

Reply from Good Move

Hi there,

Thank you for your review.

We’re pleased to hear Greg was able to provide honest advice and a clear appraisal of your situation. Offering straightforward guidance that genuinely helps people make informed decisions is something we take great pride in.

We appreciate your feedback and wish you all the best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Excellent communication and support from the team

Zoe from the Progressions Team at Goodmove has been excellent throughout our flat purchase. She has been extremely helpful, guided us through each step of the process, and has always communicated clearly and promptly.

She has also been very friendly and approachable, which made the process much easier to deal with. We really appreciated her support and would happily recommend Good Move to anyone.

9 May 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Johnny,

Thank you for your fantastic review.

We’re delighted to hear that Zoe provided such excellent support throughout your flat purchase. Clear communication, guidance and being approachable during what can often be a stressful process are all qualities we value highly, so it’s wonderful to know Zoe made things easier for you.

We really appreciate your recommendation and wish you all the very best in your new home.

The Good Move Team

Rated 5 out of 5 stars

Recommend - helpful and good service

Followed up from my online enquiry the next morning. Greg was really informative and helpful and although due to my property circumstances Good Move aren’t able to help, he still offered help.

7 May 2026
Good Move logo

Reply from Good Move

Hi Miss Sampson,

Thank you for your kind review.

We’re pleased to hear Greg was able to respond promptly and provide helpful, informative advice following your enquiry. Even when we’re unable to assist directly, we always aim to offer honest guidance and support wherever we can.

We really appreciate your recommendation and wish you all the very best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Brilliant service - Especially Dalia

Having just completed on my house sale - I would just like to personally thank good move for their help, professionalism and care. I would also like to give a special mention to Dalia. It has not been an easy journey but she has been the guiding light through this process. She has always been at the end of the phone, kept me updated and listened to what I needed. If you are considering /or having problems selling I would thoroughly recommend this company . They found me a buyer in days and every member of the team has amazing . Well done Goodmove

5 May 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Sarah,

Thank you for your wonderful review.

We’re delighted to hear that, despite the challenges along the way, you felt supported throughout your sale. Dalia will be incredibly touched by your kind words.

It’s also fantastic to hear we were able to find you a buyer so quickly and that the wider team helped make the experience a positive one.

Thank you again for your recommendation and for putting your trust in Good Move. We wish you all the very best for the future.

The Good Move Team

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