Good Life Sorted Reviews 

259
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the assigned helpers are wonderfully kind, professional, and always arrive on time to assist with various daily tasks. Many individuals note that these supportive companions quickly become trusted friends who go above and beyond to bring joy and comfort. People appreciate how thoroughly the management team takes time to understand individual requirements and match suitable helpers accordingly. Reviewers emphasize that this wonderful service significantly reduces the stress of finding reliable home assistance. Consumers also highlight the regular check-ins from the approachable office staff, which ensures everyone feels fully supported.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing helpers as caring, reliable, and exceptionally... See more

Service

People report positive experiences with service, describing the staff as helpful, friendly, and professional.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Life Sorted to me are the best Company and employees I could wish for my mother, who isn’t the easiest of people and 100 years young. Jasmine was always respectful, on time and extremely helpful... See more

Rated 5 out of 5 stars

This has been a life saver for my family member. The care understanding and support is outstanding. Helping him stay in his home. The social Services care is very vague expensive and not understandi... See more

Rated 5 out of 5 stars

Goodlife sorted have made a big difference to our family. Mum has help several times a week from Joy & Teresa who are very reliable and trustworthy. They have given me their contact number and are... See more

Rated 5 out of 5 stars

I am really pleased that I went with Good Life Sorted, the Companion they allocated to me for my wife's care has been excellent. A mature lady who understands what is required and can entertain my wi... See more


Company details

  1. Home Help Service
  2. Home Help Service Agency
  3. Aged Care

Written by the company

Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(259)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We need more than five stars!

We rely on Pam, who looks after us for three days each week, for an hour - she is multi-skilled, dynamic, but also a good listener and a good story-teller. She is indispensable! Valerie and Cliff need more than five stars to give her.
Corinne comes for one hour a week, but also covered for Pam when she was on holiday. She is companiable, a good story-teller, humourous, thorough in what she does. She has valuable insights into Parkinson's Disease. Her Saturday visits enrich our weekend.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Did not work for us sadly

Must be a lot of luck in who you have and meet and greet may appear to go ok but did not work for us. Very disappointing, at a time of stress when a relative needs assistance you look for help and support. Did not attend for the time logged, rushed in and out as quickly as possible.

I expect someone will reply and say we did not pay for the visit, we were offered to meet another helper, true, but that is not the point. Lost three weeks on this, the help was really needed and ended up feeling very let down.

8 October 2024
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Julia

Thanks for taking the time to review us and as Chris expressed at the time, we're very sorry that you feel our service didn't meet your expectations.

Chris has taken your feedback and already implemented measures to ensure your experience does not occur again. As you both discussed at the time, we have some great Good Life Helpers in your area and would love the opportunity to support you in the future.

You have Chris' direct contact details and he would be very happy to support you and your mum's request.

Rated 5 out of 5 stars

Excellent support

I am very impressed with the service Good Life Sorted offer. When I contacted them for help for my mother I wasn't really sure what to expect and was quite surprised that they wanted to hear about what my mother was like and her interests. This was in order to match her up with the most suitable helper and I am pleased to say they did really well with that. Dorothy is a godsend. She is kind, efficient and dedicated to doing the best she can to help my mother and will do absolutely anything from walking and talking to cleaning. I am so grateful to know that Dorothy is there helping my mother when I cannot.

22 October 2024
Unprompted review
Rated 4 out of 5 stars

Untitled

The content and feel of this survey is aggressive, which makes me not want to co-operate. (This may say more about me).

27 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent carer

Excellent carer, very organised, would highly recommend. My mother is well looked after and is very happy. Thanks Good life sorted!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Easy to arrange, excellent support

The person that supports my brother is thoughtful, kind and professional. She treats him like the intelligent man he is even though he has long term mental health issues and physical health challenges. He is happy she helps him - which is very rare. We feel lucky to have her and hope she continues.

26 October 2024
Unprompted review
Rated 3 out of 5 stars

They do not cover my area but are advertising on Indeed

Heavily advertising on Indeed in my local area, you apply and they tell you they are not recruiting in my area and don’t yet cover it. So why are you advertising in my area. Waste of time.

It’s also not a job, it’s fully self employed it looks to be just a directory service with for carer staff. Kind of like uber or justeats for carers and companions and they take a commission.

9 October 2024
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Anthony, sorry to hear about your frustrating experience. We’ve only recently launched into Frome and Warminster. Unfortunately Indeed is unable to be as precise as we would like with our adverts and your location falls outside the area we are currently operating in.

We hope to keep expanding over the coming months so will be in touch once we cover your local area, if you are still interested then.

Rated 1 out of 5 stars

Likely breaching HMRC rules on self employment v employment

I was going to apply for work as an Elderly Companion but after reading the vacancy terms and conditions, I have to obtain Public Liability insurance as apparently I'd be self employed. Yet the company pays you, not the individual you support and so, legally, I should be an employee and the company paying NI & pension contributions on salary deductions for taxes, etc.

23 September 2024
Unprompted review
Good Life Sorted logo

Reply from Good Life Sorted

Hi Gary,

Good Life Sorted Helpers are self-employed. They set their own hourly rates, decide when they want to work and choose which customers they want to support. Good Life Sorted collects payment from customers on behalf of helpers, based on the hours worked and, after deducting our commission, we pay the balance to the helper.

Our helpers appreciate us handling the payments side of things as it removes the hassle for them, while they still have the freedom to work when they want and charge whatever they choose.

I hope this helps clarify things for you.

Rated 5 out of 5 stars

Highly recommend - outstanding support and service

I can’t recommend good life sorted enough.

Mum has dementia and struggles to understand that she needs support now. She lost her husband last year and apart from myself has very little family support. I am supporting my mum extensively remotely but I live two hours away, am disabled and I work full time, so I can’t get there as often as I’d like and it’s been exhausting trying to meet all of mums needs and achieve a good quality of life for her, or myself.

Introducing Keeley as a friend to help support mum with her independence has done wonders for mums self-confidence and quality of life. Keeley is 100% reliable and nothing is ever too much to ask. In addition, she is so creative and proactive, suggesting and facilitating activities from taking Mum to a stately home to visit a butterfly house to boat trips out across the Harbour or to go for afternoon tea by a castle, she has given Mum so many wonderful experiences and so much love and joy.

It’s only been a couple of months since Keeley joined mums care team and her support has already had such a huge positive impact on Mum’s mental health and symptoms. It’s been and continues to be an outstanding service.

From my point of view, Keeley’s clear, timely and coherent communications, reliability and support to my mum (who has severe cognitive communication difficulties associated with her Alzheimer’s) to help her attend medical appointments, buy clothes, go to the opticians and so many more things besides, has been an absolute godsend.

The pressure it’s taken off me not having to do all these chores with Mum meant I was able to organise a birthday party for Mum and spend time with her on the preparations like buying a dress and eating ice-cream in the sunshine rather than rushing about trying to get all her other practical needs met.

Befriending support is allowing me to spend more quality time with my mum and that’s absolutely priceless.

Equally, the Good Life Sorted office team have been amazing. They found a match so quickly and such a good match for Mum. I have returned to them recently for another match to add weekend support for mum and within a week they put me in touch with Jo, who I have no doubt after our introduction call is going to be another brilliant addition to mums care team and I am really looking forward to introducing her to mum at the weekend! Such a quick turnaround and such good quality people!

There aren’t enough stars on Trustpilot to reflect my gratitude. I highly recommend Good Life Sorted to anyone who needs support for themselves or their loved ones.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great cleaner/ helper

Great cleaner/ helper. Always reliable and on time. We are now elderly and disabled, don’t know what we’d do without our helper.ideal to have someone local too .

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Six months later

Six months later, awsome service especially as I am not easy to get on with. Not providing personal care has been a life saver as cause less arguments

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Cathy is the best

Cathy is so helpful cheerful and doesn't let me down . She tackles anything .
We chat alot as she goes about her work.
I couldn't wish for anyone else.
Thanks Cathy

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Good Life Sorted is an excellent care provider.

Kevin, from Good Life Sorted, has been visiting our home for two hours each week, for the past two months. My wife and I are unable to doing all the housework, and Kevin has been doing the harder jobs - floors, kitchen, cooker, and windows. He even swept the driveway. He has a meticulous attitude for timekeeping and was never late once. He has worked over his hours a couple of times to finish a job. He has always been cheerful and happy and has gone out of his way to help in every respect. We have now gone into care and will miss him a lot.

15 January 2024
Unprompted review

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