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The Good Feet Store Reviews 

1,942
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,643 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take the time to listen carefully and explain every detail of the fitting process. Consumers note that the advanced evaluation technology helps identify specific issues, leading to tailored solutions that provide remarkable physical relief. Some reviewers were not happy with unexpected physical discomfort or worsening pain after wearing the supports for a short period. Others mentioned difficulties regarding strict purchase conditions, restrictive return policies, or issues with product compatibility with everyday shoes. A few individuals also felt that certain staff members lacked proper approach or failed to accommodate specific requests during visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the sales representatives as extremely... See more

Product

Consumers find product to be positive, noting that the insoles and arch supports deliver impressive relief... See more

Service

Customers had positive experiences with service, frequently praising the attentive staff who instantly... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff members provide... See more

Customer service

Clients share positive opinions on customer service, frequently praising patient agents who listen carefully... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aris from the Highland store branch took the time to listen to my feet issues and addressed them. He tweaked the orthotic inserts based on my issues. And I returned to him for further advice until we... See more

Company replied

Rated 5 out of 5 stars

Ana was amazing! Completely explained every detail of the product and its benefits. Awesome sense of humor and super fun to deal with. I feel like I’ve known her forever! The product seems extremely w... See more

Company replied

Rated 5 out of 5 stars

Ireanna did an amazing job with providing great customer service! She went above and beyond when offering support where needed after listening to what my issues were! I’ll definitely be coming back an... See more

Company replied

Rated 5 out of 5 stars

Great experience! Shawn, Twine, and Quari were very welcoming and made me feel comfortable throughout the process. (Even with me being a little late to my appt. They still accommodated me and listened... See more

Company replied


Company details

  1. Orthotics & Prosthetics Service
  2. also in
  3. Shoe Store

Written by the company

The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.

Good Feet Customer Satisfaction Policy

90-day Customer Satisfaction Policy

Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,942)

1,648 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff excellent service I…

Friendly staff excellent service I appreciate there advice and all the help

9 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Kaahsh, this made our Newark team’s day; thank you! At The Good Feet Store, every fitting is personal and every step forward matters. Really glad we got to be part of yours.

Rated 5 out of 5 stars

Jose was wonderful

Jose was wonderful! He listened to my concerns and completely explained everything. I left the store with NO pain and discomfort in my feet.

9 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Diane, thank you for taking the time to recognize Jose. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Jose sees this.

Rated 5 out of 5 stars

Clara

Clara, was an EXCELLENT help to me , as a first time client to the Good Feet 🦶 Store. Clara went up and above and in a detailed and calmly manner answered all my questions , she made my visit at the Good Feet Store very comfortable and educational. I HIGHLY recommend Clara Saucedo. THANKS again Clara 😊👍

8 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Jesse, thank you for taking the time to recognize Clara. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Clara sees this.

Rated 5 out of 5 stars

Zandria I hope I spelled your name…

Zandria I hope I spelled your name correctly, if not I apologize. He was very knowledgeable about how the products were made and how they work.Great customer service!! Jay did a fantastic job on finishing the process and I was able to walk away with my products! His customer service was outstanding!!

8 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Mary, we are so grateful you took the time to recognize Zandria! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Zandria are what make the difference between a product and a real solution. Thank you for sharing your experience!

Rated 5 out of 5 stars

Rowan did a fine job explaining…

Rowan did a fine job explaining everything I didn’t know about my feet

8 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Jim, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Rowan reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Go see Cody for a great experience

Go see Cody for a great experience. He is very knowledgeable. I highly recommend The Good Feet Store!

8 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello there, thank you for taking the time to recognize Cody. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Cody sees this.

Rated 5 out of 5 stars

Shawn and Twine were extremely…

Shawn and Twine were extremely knowledgeable, informative and engaging. My appointment was scheduled as they were opening, so I was first in store which made the experience even more personable. After a major foot surgery and the daily stress on my feet, with constant pain, I am looking forward to my new journey with the “Good Feet”!

8 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Manning, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Thank you for trusting our Augusta team to find a solution for you. Welcome to The Good Feet Family!

Rated 5 out of 5 stars

Alyssa was awesome....she helped my mom…

Alyssa was awesome....she helped my mom feel whole again...just what we needed...she took time to explain EVERYTHING...much appreciated and thank you for the patience with us!!!

8 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello there, thank you for taking the time to recognize Alyssa. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Alyssa sees this.

Rated 5 out of 5 stars

Dena was cordial and endearing…

Dena was cordial and endearing throughout the interaction. She was quite knowledgeable and demonstrated multiple processes to assist in providing long-term relief. It's in everyone's best interest to stop in and see if Dena can help them become pain free.

7 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Jay, thank you for taking the time to recognize Dena. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Dena sees this.

Rated 5 out of 5 stars

Good Shoe Review

I got to test the shoes right at the store. Educated us on the types of insoles you need to wear.

7 September 2026
Unprompted review
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Reply from The Good Feet Store

Hi Taliyah, really glad you came in. See you next time. Hope you’re already feeling the difference!

Rated 5 out of 5 stars

Best solution ive found

These supports have helped my hammer toes,hammers on most toes, some curled down some curled under the next toe. Couldnt touch my callusesto trim. Pain constantly.
50 or so days into this product,Now i am walking with no pain in my feet and have been trimming those calluses which are not painful any more.
Took my brother who has simular issues, he can walk and stand better.
Thanks Craig for your great support

27 August 2026
Unprompted review
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Reply from The Good Feet Store

Hello Ed, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Thank you for trusting our Sandy team to find a solution for your hammer toe pain. Welcome to The Good Feet Family!

Rated 5 out of 5 stars

Worked with Sean Gallagher

Worked with Sean Gallagher. He was very nice and knowledgeable and helped me with choosing the right set of supports. Was a very pleasant visit. Will recommend him in the future

7 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello David, thank you for taking the time to recognize Sean. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Sean sees this.

Rated 5 out of 5 stars

jay was extremely helpful!!

jay was extremely helpful!!

7 September 2026
Unprompted review
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Reply from The Good Feet Store

Hello Jaida, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Jay reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

What a great experience with Terri/Tea

What a great experience with Terri/Tea. Very pleasant and enjoyable.

6 September 2026
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Reply from The Good Feet Store

Thank you, Marshall, for your kind words! We're so glad Terri (Tia) made your experience pleasant and enjoyable. We appreciate you taking the time to share your feedback and look forward to serving you again soon.

Rated 5 out of 5 stars

Great experience at The Good Feet Store

Jose was a great salesperson and treated us with much patience. He was knowledgeable about your product and explain clearly what we can expect the improvement to be.

5 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello John, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Jose reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

I literally cried happy tears when…

I literally cried happy tears when Jesse brought out my personally fitted orthotic inserts! He was absolutely fabulous to work with and I highly recommend you start with the Good Feet Store if you have any feet issues.

5 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Thank you so much for sharing your experience, Dawn! Hearing that you were moved to happy tears means the world to us. We're thrilled that Jesse provided such exceptional care and helped you find the right orthotic inserts for your needs. Thank you for your recommendation, and we look forward to continuing to support your foot health journey!

Rated 5 out of 5 stars

The salesman was awesome and was not…

The salesman was awesome and was not high pressure.. The beast shoes and the arch supports and are amazing.. I had a major injury to my foot 5 years ago and was in pain with every step.. I can't believe the reduction in pain, which will help my family and I for a long time!! Thank you so much!!!

5 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hi Kevin, really glad you came in. Hope you’re already feeling the difference. See you next time.

Rated 5 out of 5 stars

Thomas was awesome

Thomas was awesome! Very knowledgeable and was a great help getting my inserts. Thank you!

5 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Hillary, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Thomas reflect exactly the type of care we strive to provide.

Rated 5 out of 5 stars

Keiana was extremely helpful and was…

Keiana was extremely helpful and was able to educate us on the benefits of their product.

5 September 2026
Unprompted review
The Good Feet Store logo

Reply from The Good Feet Store

Hello Kelli, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Keiana reflect exactly the type of care we strive to provide.

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