I have no relationship with Loansnap, but they pretended to have my loan and sent a check without explanation.
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See what reviewers are saying
Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goal... See more
The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, ques... See more
We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process d... See more
Company replied
Company details
Information provided by various external sources
Smart loans (mortgages, refinance, and HELOCs)
Contact info
3070 Bristol St., #200, 92626, Costa Mesa , United States
- 888-680-5777
- info@goloansnap.com
- goloansnap.com
3.3
Average
908 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service on refinance
Everything was done in a timely manner, the process was user-friendly, my customer service rep was personable and helpful.
11 February 2022
Reply from LoanSnap
Thank you for your review!
We are very happy to hear that you found the loan process user friendly.
If there is a way that we can help you again in the future, please get in touch!
Thanks,
LoanSnap Customer Service Team
Positives working with Jacob at LoanSnap
Working with Jacob Scavuzzo at LoanSnap was a positive experience as he responded to my questions quickly. Also Cayla Fuentes was very helpful and responsive. The entire online process went smoothly and was very fast, only slowed down by us, when we asked to change the borrowers on the loan package. I would gladly work with Jacob again on another refi.
11 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a positive experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Lauren did a great job handling us
Lauren did a great job handling our application. She walked us through the entire process without a glitch. As promised, our application was completed around 15 days.
11 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a great experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
LoanSnap exceeded our expectations!
LoanSnap was a quick and efficient process. We started at 5pm on January 24 and closed on February 3. We were funded on February 8! It seemed too good to be true; it was an amazingly painless process and exceeded all of our expectations.
10 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
jared was awsome to work with
10 February 2022
Reply from LoanSnap
Hi Bill,
Thank you for your review !
We are delighted that your loan officer was great.
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Jared and his team were a pleasure to…
Jared and his team were a pleasure to work with. Quick, efficient, and got right down to business. The entire process was easy and painless. Questions and concerns were addressed and answered promptly. I would highly suggest anyone to trust them with the loan process
9 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Making Our Dream Home a Reality
From start to finish the refinancing process with loan snap was a breeze. The diligence and communication everyone involved displayed was top notch. I am so happy a friend referred me to Loan Snap. We were able to drop our PMI and get cash out for a remodel. The home of our dreams is that much closer. Thank you!
8 February 2022
Unprompted review
Reply from LoanSnap
Hi Katrina,
Thank you for your review.
It is great to hear that your refinance process was a breeze!
Please get in touch if there is a way we can help you again in the future.
Thanks,
LoanSnap Customer Service Team
LoanSnap was awesome
LoanSnap was awesome. I have moved 15 times and refinanced several times through other mortgage/financial companies---Nothing comes close to the ease we experienced with LoanSnap. Great Service and Great Product!!!!
8 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a great experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Excellent job
Excellent job, made it about as easy as it could be given today's mortgage requirements
7 February 2022
Reply from LoanSnap
Thank you for your review.
It is great to hear that your Loan process was easy.
Thanks,
LoanSnap Customer Service Team
Jared was great!
6 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Loansnap went the extra mile
Jared was great getting everything arranged. When there was a hiccup with title, Jared and his manager Francis really stepped up to get everything done. Would highly recommend Loansnap, they not only got me a great rate but really made the the process easy
5 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Everything was quick and Easy !
5 February 2022
Reply from LoanSnap
Thank you for your review!
We are very happy to hear that you found the loan process easy and quick.
If there is a way that we can help you again in the future, please get in touch!
Thanks,
LoanSnap Customer Service Team
The speediest refinance I have ever…
The speediest refinance I have ever encountered. Great rate as well! Thank you!
4 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Simply the best.
The service we received from LoanSnap, Jacob and all parties involved was impeccable. There were no glitches and it was one of THE smoothest major financial transactions we have ever been part of.
4 February 2022
Unprompted review
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a smooth experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Jared was with me every step of the way…
Jared was with me every step of the way in the process to get all my papers and information gathered. He exhibited patience, professionalism, and genuine caring for the customer - me! Thank you so much!!!
4 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Great timely service
Great timely service and open and continuous communication. LoanSnap could close and fund my mortgage application in about a month. My bank would not even assign a loan officer to my file in a month.
Kudos to Jacob Scavuzzo, my loan agent, for his courteous and timely communications throughout the process, tracking my application from opening to close.
4 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Using LoanSnap was amazingly simple and fast
Using LoanSnap was as simple, seamless and quick as they advertise! It was a pleasure working with Jacob Scavuzzo and the LoanSnap team!
3 February 2022
Unprompted review
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Jared makes the whole experience
Jared makes the whole experience! Seriously, even if you don’t think you need to refinance, just do it anyway so you can interact with Jared! He’s the best loan officer I’ve ever met (and I used to be one). Entire process was smooth. Only one minor hiccup but you know the man (Jared) took care of it! He deserves a raise, or his own commercial cameo for LoanSnap.
3 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a fantastic experience. Yes, Jared is a rock star!
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Lauren walked me through the process…
Lauren walked me through the process and kept me updated through the closing of the loan. Start to finish the process was quick and smooth. (compared to my previous refinance)
2 February 2022
Unprompted review
Reply from LoanSnap
Thank you for your review!
We are delighted that you had a quick and smooth experience.
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
Very fast and very easy to work with
Very fast and very easy to work with. It was 11 days from first contact to signing closing documents.
2 February 2022
Reply from LoanSnap
Thank you for your review!
We are delighted that you had fast and easy experience.
Please reach out to us if you need assistance with your mortgage again in the future.
Thank you,
LoanSnap Customer Service Team
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