LoanSnap Reviews 

908
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I have no relationship with Loansnap, but they pretended to have my loan and sent a check without explanation.

Rated 5 out of 5 stars

Michelle was incredibly helpful from the moment we started the process through the end. She took the time to understand our situation and helped us determine the best way to achieve our financial goal... See more

Rated 4 out of 5 stars

The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, ques... See more

Rated 5 out of 5 stars

We just closed on our refinance and are very pleased with LoanSnap. Jared who was our lead guy and his team were all excellent. Everyone responded quickly and kept us updated throughout the process d... See more

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Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Mortgage Broker

Information provided by various external sources

Smart loans (mortgages, refinance, and HELOCs)


Contact info

3.3

Average

TrustScore 3.5 out of 5

908 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(908)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good rate, bad rep

The rate was good but the rep failed to give me a heads up on the steps regardless of how I asked, only the NEXT step. As a result, my fiance now is on the deed to our home which is FINE but it would have been NICE TO KNOW!

7 February 2023
Rated 1 out of 5 stars

Good day I have had the worst…

Good day I have had the worst experience with this company ,I applied for a Loan and was told that they need to verify that my salary goes into the account after taking my money out of my account they sent me a notice saying that NCR has put my LOAN on Hold due to them wanting to pay an amount of R2000 for insurance purpose if not paid then the loan will be returned to the company.....i do not understand since when does NCR ask people for money so they can receive a loan not to talk about the fact that they put your released Loan on Hold

26 January 2023
Unprompted review
Rated 4 out of 5 stars

Could use some improvements

The experience was overall 4 out of 5 stars. We started with a call for all the information about the loan. The rest mainly was done through the portal from asking questions, uploading documents, questions and answers. I did wish that the team could’ve requested all the document during the 2-3 weeks of waiting instead of the last week before the close date. Other than that, everything else was good.

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with refinancing through LoanSnap

I refinanced my mortgage with LoanSnap and everything went very well. Lauren and the whole team were amazing and helpful the whole way through the process. Went fast and smooth! I would use LoanSnap again. Very simple process which I appreciate.

9 September 2022
Rated 5 out of 5 stars

Fast, easy refinance. Excellent service

We worked with Justin. He and his team provided excellent service. They made the whole process so easy, it was painless, and worry-free. They kept us informed during the process so we know the progress.
After 15 days, we got the loan.
We had fantastic experience with Justin and his team.

7 September 2022
Rated 5 out of 5 stars

Easy Process

I worked with Jared Miller and his team and they were great. They walked me through the process and kept me updated regularly on the progress. I highly recommend them.

26 August 2022
Rated 4 out of 5 stars

Income verification letter

The only item that caused my evaluation to not be a 5 star is the letter from my bank regarding IRA withdraws to verify my future income. All the people I dealt with were great!!

Bill Cross

23 August 2022
Rated 5 out of 5 stars

A Happy Accident

We came upon Loan Snap a little by accident, but what a happy accident. We could not have been more pleased with the speed, efficiency and competitiveness of Loan Snap. Jared Miller, our primary contact, was one of the most professional, most caring, and pleasant customer service folks we've EVER come into contact with. I wish I could give you more stars, and we've already recommended Loan Snap to a few other folks that we know are considering loan packages. Amazing stuff, Loan Snap!!!

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with all aspects

Very clear, easy to understand process. Always knew where things were at, and everything at closing as promised at the beginning. Jared kept me in the loop and very happy with everything!

15 August 2022
Rated 5 out of 5 stars

Best Mortgage Experience Ever

My experience with LoanSnap was great! Their website is slick and kept me up to date on my tasks as well as their progress. My loan officer, Jared Miller, was upbeat, informative and helpful. An inadvertent delay was encountered, and everyone at LoanSnap put in 110% effort to get to closing on a timely basis. Kudos to you all, thank you, thank you, thank you!

14 July 2022
Unprompted review

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