Incredible service! They restocked a wishlist plant online just for me, so I took advantage of their buy 2 get 1 free offer and ordered three 🙈. They arrived in fantastic condition thanks to the extr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Incredible service! They restocked a wishlist plant online just for me, so I took advantage of their buy 2 get 1 free offer and ordered three 🙈. They arrived in fantastic condition thanks to the extr... See more
Company replied
I am a very keen gardener and open my garden with the NGS every year, as well as running a gardening course for Cambridge University of the Third Age. I purchased 3 delphinium plants a few months ago... See more
Just received 6 big plants from Golden Valley and they are in incredible condition . The soil was damp but not wet and the plants were perfectly protected. They arrived really quickly and I look forwa... See more
Absolutely delighted with the plants. They arrived in superb condition, fantastically well packaged, well established and very healthy. It’s not often I can say this, regarding online plant purchase... See more
Company replied
Golden Valley Plants delivers hundreds of plants and flowers to residents across the UK from our Herefordshire based nursery. Explore our stunning collection of British grown plants and perennials available for delivery direct to your door.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful strong, healthy plants superbly packaged. These foxgloves had travelled from Hereford to Whitley Bay without losing a single leaf.
I am so impressed both with the service and products and will not hesitate to order in the future.
Great quality plants delivered really quickly. Very impressed

Reply from Golden Valley Plants
Exemplary customer service, I had trouble with some plants and it was dealt with professionally and effectively

Reply from Golden Valley Plants
I’ve had some shocking experiences with mail order plants this year - from some of the big named companies so though I would try golden valley plants. After a mistake on my address when I ordered the company have gone out of their way to assist me which has been much appreciated.
The plants that have arrived so far are really good healthy plants - far better than from their competitors. Am looking forward to the rest of my delivery and already looking at what I could purchase next!

Reply from Golden Valley Plants
Received a lovely replacement plant after problems originally with delivery. The plant arrived in excellent condition and looked lovely.

Reply from Golden Valley Plants
I had a small issue with my order, but Sally responded quickly and was incredibly helpful. She arranged replacements for both the Agapanthus and the missing Verbena without any fuss — so kind and efficient.
It’s rare to receive such thoughtful, prompt service these days. A big thank you for turning things around so smoothly. Highly recommend this company for both their lovely products and their excellent customer care!

Reply from Golden Valley Plants
I am not an experienced gardener and wanted some plants that were pretty friendly. I ordered the power friendly bundle done beautiful plants arrived with instructions where to plant in a great healthy condition. I will definitely be using golden valley plants again
I have made several orders from Golden valley over this spring/summer. All plants have arrived well packaged and are lovely, high quality plants. Great size plants for the price. I will be back. Fabulous company!
I bought from Golden Valley Plants 17 peony plants in pots this season alone. After first reserved buy ( I never bought from them before) I was so delighted that I spend even more 2 weeks later... I use one of peonies to be wedding present for my coworker (peony symbolize prosperity, good luck and love) they are so beautiful. And few even were in bloom which I admit I did not expected. Team is professional, accommodating and responsive. I will be back next year for more plants :)

Reply from Golden Valley Plants
I placed an order for some roses as gifts in memory of a loved one. I had previously ordered from another company but was let down and the customer service was shocking therefore I looked elsewhere. The roses arrived within 4 working days and they are beautiful. They are already well established and the roses have really come out in the last few days. I’m so impressed with this company and the service.
This was my first time ever ordering plants online and I did so with some trepidation. However everything regarding my order has been superb. I have since placed another order here as I was so pleased with my first.
Very happy with the purchase of a Perennial shade collection of plants. Sally was super helpful at advising me and suggesting various choices of plants before I put in my order. I'm also very grateful to Golden Valley for sorting out promptly a problem with the delivery. Thank you, will be back for more.
I am so, so happy with the plants received! Ordered 3 digitalis/foxgloves, my favourite plants. I was blown away with the size and quality - a huge pot that was fully filled with roots, and really large, healthy, robust plants. Dispatched and received at lightening speed too. Will definitely be back - hard to find high quality mail order nurseries so this is a really valued find!
Ordered selection of plants for shade. They arrived promptly and were of good quality and a good mix.
The layout of the nursery is beautifully designed, making it easy to navigate through the various sections filled with lush greenery. What I appreciated most was the diversity of plants available—there’s something for everyone! The staff took the time to help me choose the right plants for my indoor space, considering the light conditions and my experience level. Their enthusiasm for plants is contagious, and it made my shopping experience so enjoyable. Plus, the prices are incredibly reasonable for the quality of plants offered. I left with a stunning monstera and a couple of vibrant succulents, and I can’t wait to see them flourish.
Ordered a glorious parfuma rose that I had my eye on. Excellent delivery well packaged. Very healthy rose. Can't wait for it to flower next year.
Delivery was great but don’t know what to say about the plants other than WOW never had plants bought online and received in such condition and packaged so well,only one place for me to buy my plants from now on I say again WOW my order no.46702 Barry Holt
I just want to add that this company, that I just recently purchased some Dahlias from, are amazing and true to their word. I ordered 3 and they were phenomenal even though they are obviously posted in card board boxes. Could not believe the quality and standard I received them in. Thank you Sally, their customer support was exceptional. Had a slight issue with one as when it flowered it was yellow, which was not what I ordered, albeit it was beautiful and they have sent me another plant which will hopefully be a Dahlia Sunrise. No quibble. I would highly recommend purchasing from this company. I very rarely write reviews bad, good or indifferent, but in one week experienced two different experiences.
Great quality plants which were so carefully packaged too. Great communication too letting me know there had been a change to the order to increase the size of the plants at no extra cost.Plants are mature and doing well.
Beautiful plants. First class service, packaging and product. Highly recommended all round.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.