Golden Valley Plants Reviews 475

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the plants as healthy, strong, and well-established upon arrival. Many people appreciate the careful and secure packaging, which ensures the plants arrive in excellent condition without damage. The company's customer care is frequently highlighted as excellent, with reviewers noting helpful assistance and a genuinely caring approach. However, some customers also noted issues with the delivery service, experiencing delays or incorrect tracking information. A few other people also felt that the plants received were not always the correct variety ordered.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing the plants as healthy,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the plants as healthy, strong, and... See more

Order

Consumers find order to be a positive experience, with many expressing delight and satisfaction with their... See more

Delivery service

People report ambiguous experiences with delivery service, with some consumers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought from Golden Valley Plants 17 peony plants in pots this season alone. After first reserved buy ( I never bought from them before) I was so delighted that I spend even more 2 weeks later... I u... See more

Company replied

Rated 5 out of 5 stars

I had a small issue with my order, but Sally responded quickly and was incredibly helpful. She arranged replacements for both the Agapanthus and the missing Verbena without any fuss — so kind and ef... See more

Company replied

Rated 5 out of 5 stars

Just received 6 big plants from Golden Valley and they are in incredible condition . The soil was damp but not wet and the plants were perfectly protected. They arrived really quickly and I look forwa... See more

Rated 5 out of 5 stars

I’ve had some shocking experiences with mail order plants this year - from some of the big named companies so though I would try golden valley plants. After a mistake on my address when I ordered th... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Wholesale Plant Nursery

Written by the company

Golden Valley Plants delivers hundreds of plants and flowers to residents across the UK from our Herefordshire based nursery. Explore our stunning collection of British grown plants and perennials available for delivery direct to your door.


Contact info

4.9

Excellent

TrustScore 5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent 5* nursery!

I am a very keen gardener and open my garden with the NGS every year, as well as running a gardening course for Cambridge University of the Third Age.
I purchased 3 delphinium plants a few months ago, from this wonderful nursery, and they now have 16 flower spikes and look amazing! I only wish I had discovered your nursery years ago. I have recommended you to so many people and look forward to ordering more plants from you in the near future. Thank you!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Plants in super condition and quick delivery

Just received 6 big plants from Golden Valley and they are in incredible condition . The soil was damp but not wet and the plants were perfectly protected. They arrived really quickly and I look forward to putting them in my North facing front garden, adding some well needed colour with your excellent choice of plants. I will definitely buy again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

My first time I bought from this…

My first time I bought from this company , and it not be the last .
Placed an order on Tuesday and plants came on Friday .
Each plant came individual wrapped , three plants in box another strong box very healthy plants, and I was given a free plant as well .
I would say 10 stars

7 April 2026
Unprompted review
Golden Valley Plants logo

Reply from Golden Valley Plants

Dear Kirsten, thank you for such a glowing review. We would love you to give us 10 stars! We are proud of the plants we grow and we strive to deliver a top class customer service also. Please do keep in touch and we look forward to offering help and advice for future orders.
Best regards,
The Golden Valley Plants Team 🌻

Rated 5 out of 5 stars

Super customer service

I recently bought 3 hellabores which were sent out by the company in a timely manner. DX courier were awful and I kept getting notifications that my plants would be delivered for them not to actually be delivered. I'm giving 5 stars because of the excellent customer service from Sally and Nicola , who kept me updated and were as frustrated as me with the delivery company. Even after a week in transit, the plants were in good condition and are happy in the garden now.

12 January 2026
Unprompted review
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Reply from Golden Valley Plants

Dear Deirdre, thanks so much for writing your positive review and for giving us a 5 * rating despite the hiccups with the transportation. We are in regular communication with our couriers who generally do a fantastic job with live plants and are very helpful when things do not go quite according to plan. We are sorry your order was delayed but so happy that the plants arrived safely and in great condition. Happy gardening!
Kind regards,
Sally

Rated 5 out of 5 stars

My shrubs have just arrived and the…

My shrubs have just arrived and the quality is amazing well packaged will definitely be buying again

21 January 2026
Unprompted review
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Reply from Golden Valley Plants

Dear Pam,
We are delighted to hear that your shrubs have arrived safely with you and that you are so pleased with them. Thanks so much for your order and for taking the time to leave us a positive review We look forward to helping you with future orders this year.
Best regards,
Sally

Rated 5 out of 5 stars

Would recommend

Ordered 3 roses from Golden Valley who I hadn’t heard of before, but the roses were a bargain I couldn’t resist. Well they arrived today, very healthy and happy, soil a bit damp still and packaged with much thought & care. A mess up with the delivery address which was 100% my fault but the office were quick to rectify. Can’t wait to get them in the ground. Thanks all

3 September 2025
Unprompted review
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Reply from Golden Valley Plants

Dear Anne, thanks so much for taking the time to leave a review. We hope your roses give you much pleasure over the years. Remember they carry a lifetime guarantee and we are always here to help.

Rated 5 out of 5 stars

Great plants, great service!

I chose a selection of late summer/autumn-flowering plants for my son's birthday. They arrived looking terrific - fresh healthy plants, wonderfully vibrant bold colours - my son's delighted and sent me loads of shots!

22 August 2025
Unprompted review
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Reply from Golden Valley Plants

That's really great to hear - if you ever want to share photos please do send them our way. We love to see our plants in a garden setting. Thanks for your order.

Rated 5 out of 5 stars

Exceptional Plants

I have ordered plants online from various companies with varying quality but Golden Valley Plants were exceptional. They were the best plants I have ever ordered online. They were distributed very quickly. The plants were packed very neatly. The condition of the plants as mentioned were first class. My go to company from now on.

29 July 2025
Unprompted review
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Reply from Golden Valley Plants

Dear Michael,
Thanks so much for taking the time to review our plants. We're always here to help if you have any specific questions or requests in the future.
Best wishes,
Sally
Golden Valley Plants

Rated 5 out of 5 stars

Can’t recommend more highly

Great quality plants at great price and great customer service - can’t recommend more highly. I’ve now had two orders of a total of 14 plants all 3l pots - all have been top quality and good size. They’ve also been well boxed and delivered carefully which makes a huge difference from orders I’ve had elsewhere online. They went out of there way when I emailed to add more to my order - even sending photos in advance to see which plants I might prefer. They also had better prices that I could find elsewhere for the same plants, even for smaller sizes.
They are a great genuinely caring business who I can’t wait to order from again.

29 July 2025
Unprompted review
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Reply from Golden Valley Plants

Dear Emma,
Thanks so much for taking the time to leave such a positive review for us. We are part of a family run nursery in Herefordshire and it matters to us all that our customers receive top quality plants. We hope the tiarella are looking great in your garden along with your other orders.
With best wishes,
Sally
Golden Valley Plants

Rated 5 out of 5 stars

Bishop of York Dahlia

I ordered a Bishop of York Dahlia - so difficult to find
Wow - am I pleased I found you! The quality of this plant is simply 5 star! Beautifully packaged it arrived completely in tact
I will certainly by buying from you again - really thrilled to see such a quality plant and get it delivered to my door
Thank you

23 July 2025
Unprompted review
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Reply from Golden Valley Plants

We are delighted to hear our Bishop of York dahlia has found a great home! Enjoy!

Rated 1 out of 5 stars

Ordered 5 Delphinium Pure White plants

Ordered 5 Delphinium Pure White plants.

And 1 out of the 5 plants is purple and not white!

Not impressed!

16 June 2025
Unprompted review
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Reply from Golden Valley Plants

Dear Alexa
Thank you for taking the time to leave your review. We are so sorry to hear that the fifth delphinium seemed to have been the wrong variety. We did send out a replacement plant and we truly hope this went some way to put things right for you. We are always here to help should you need us for any future orders.
Best wishes,
Sally
Golden Valley Plants

Rated 5 out of 5 stars

Beautiful strong

Beautiful strong, healthy plants superbly packaged. These foxgloves had travelled from Hereford to Whitley Bay without losing a single leaf.
I am so impressed both with the service and products and will not hesitate to order in the future.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality plants delivered really…

Great quality plants delivered really quickly. Very impressed

18 July 2025
Unprompted review
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Reply from Golden Valley Plants

Dear Alistair,
Lovely to hear - thanks for sharing your positive feedback.
Best wishes,
Sally
Golden Valley Plants

Rated 5 out of 5 stars

Exemplary customer service

Exemplary customer service, I had trouble with some plants and it was dealt with professionally and effectively

1 July 2025
Unprompted review
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Reply from Golden Valley Plants

Celine,
Thanks for sharing the fact that although a few errors may occur, albeit infrequently, we are always here and ready to put things right for our customers.
Best wishes,
Sally
Golden Valley Plants

Rated 5 out of 5 stars

Amazing customer service, great plants

I’ve had some shocking experiences with mail order plants this year - from some of the big named companies so though I would try golden valley plants. After a mistake on my address when I ordered the company have gone out of their way to assist me which has been much appreciated.

The plants that have arrived so far are really good healthy plants - far better than from their competitors. Am looking forward to the rest of my delivery and already looking at what I could purchase next!

11 July 2025
Unprompted review
Golden Valley Plants logo

Reply from Golden Valley Plants

Clair,
Thanks so much for taking the time to write such a positive review. We are in the process of packaging up your most recent order. Thanks for your loyalty and for your orders this summer. We hope your garden is looking wonderful with all your purchases.
Best wishes,
Sally
Golden Valley Plants

Rated 5 out of 5 stars

Lovely company that care for their customers

Received a lovely replacement plant after problems originally with delivery. The plant arrived in excellent condition and looked lovely.

10 July 2025
Unprompted review
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Reply from Golden Valley Plants

Dear Kevin,
We were sorry that we had trouble delivering your Rose Roxy at the time of purchase. We recently resent the plant free of charge after refunding your order in full. We sincerely hope we have gone some way to put things right for you, although we do realise this was not delivered at the time requested.

With best regards,
Sally.
Golden Valley Plants Team.

Rated 5 out of 5 stars

Excellent Customer Service – Thank You Sally!

I had a small issue with my order, but Sally responded quickly and was incredibly helpful. She arranged replacements for both the Agapanthus and the missing Verbena without any fuss — so kind and efficient.

It’s rare to receive such thoughtful, prompt service these days. A big thank you for turning things around so smoothly. Highly recommend this company for both their lovely products and their excellent customer care!

25 May 2025
Unprompted review
Golden Valley Plants logo

Reply from Golden Valley Plants

That's great to hear thanks for sharing this feedback. Things do go wrong from time to time but we always try our best to put things right for our customers and are always here to help with advice and replacements when needed.

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